.

We just did a fix for an issue that was causing some to not be able to see their products in DIM and Daz Central with that JSON error.  If you're still receiving JSON errors from DIM, please let me know.

 

DIM still doesn't show anything to download for me. The log is showing:

2020-11-11 17:51:12.719 +++++++++++++++ Install Manager 1.4.0.67 starting +++++++++++++++++

2020-11-11 17:51:12.719 OS bits: 64

2020-11-11 17:51:12.719 Platform bits: 64

2020-11-11 17:51:12.719 Qt Version: 4.8.7

2020-11-11 17:51:12.719 Locale: en_GB

2020-11-11 17:51:12.719 Running on Windows 10, Build 9200, No Service Pack Installed

2020-11-11 17:51:12.719 Physical Memory:

2020-11-11 17:51:12.719 Total: 11.9 GB (12875382784)

2020-11-11 17:51:12.719 Avail: 6.2 GB (6667657216)

2020-11-11 17:51:12.719 Virtual Memory:

2020-11-11 17:51:12.734 Total: 127.9 TB (140737488224256)

2020-11-11 17:51:12.734 Avail: 127.9 TB (140732965187584)

2020-11-11 17:51:12.734 Current Memory Usage: 48%

2020-11-11 17:51:12.734 Current DateTime:

2020-11-11 17:51:12.734 Loc: Wed 11. Nov 17:51:12 2020

2020-11-11 17:51:12.734 UTC: Wed 11. Nov 17:51:12 2020

2020-11-11 17:51:12.735 Application Data:

2020-11-11 17:51:12.735 Location = C:/Users/peter/AppData/Roaming/DAZ 3D/InstallManager

2020-11-11 17:51:12.735 Disk Total: 1.9 TB (2197940428800)

2020-11-11 17:51:12.735 Disk Avail: 67.1 GB (72071716864)

2020-11-11 17:51:12.736 Reading dzInstall.ini

2020-11-11 17:51:12.740 Current Account: Peter Wade

2020-11-11 17:51:12.742 Current Download Path:

2020-11-11 17:51:12.742 Location = C:/Users/Public/Documents/DAZ 3D/InstallManager/Downloads

2020-11-11 17:51:12.742 Disk Total: 1.9 TB (2197940428800)

2020-11-11 17:51:12.742 Disk Avail: 67.1 GB (72071716864)

2020-11-11 17:51:12.742 Current Content Install Path:

2020-11-11 17:51:12.742 Location = G:/3DStuff/Daz Library Extension

2020-11-11 17:51:12.742 Disk Total: 2.2 TB (2463426932736)

2020-11-11 17:51:12.742 Disk Avail: 3.7 GB (4036071424)

2020-11-11 17:51:12.743 Current 64-bit Software Install Path:

2020-11-11 17:51:12.743 Location = C:/Program Files

2020-11-11 17:51:12.743 Disk Total: 1.9 TB (2197940428800)

2020-11-11 17:51:12.743 Disk Avail: 67.1 GB (72071716864)

2020-11-11 17:51:12.743 Current 32-bit Software Install Path:

2020-11-11 17:51:12.743 Location = C:/Program Files (x86)

2020-11-11 17:51:12.743 Disk Total: 1.9 TB (2197940428800)

2020-11-11 17:51:12.744 Disk Avail: 67.1 GB (72071716864)

2020-11-11 17:51:12.745 Starting CMS...

2020-11-11 17:51:18.639 Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit

2020-11-11 17:51:26.801 Json Parser (1,1): Syntax error - expected '{' or '['

2020-11-11 17:51:26.801 Unable to parse purchased products

2020-11-11 17:51:26.813 Current Account: Peter Wade

2020-11-11 17:58:53.216 Installed Packages: 12759 : 2.2 TB

2020-11-11 17:58:53.739 Network Error during authentication.

2020-11-11 17:58:53.739 Json Parser (1,1): Syntax error - expected '{' or '['

2020-11-11 17:58:53.739 Unable to parse purchased products

2020-11-11 17:58:53.739 Invalid JSON formatting while processing purchased items.

 

My DIM downloads had returned a few days ago and are now gone again this morning.

From my log:

2020-11-11 10:59:35.887 Network Error during authentication.

2020-11-11 10:59:35.887 Json Parser (1,1): Syntax error - expected '{' or '['

2020-11-11 10:59:35.888 Unable to parse purchased products

2020-11-11 10:59:35.888 Invalid JSON formatting while processing purchased items.

 

Could you try again. We're tweaking some of the server configuration to take into account the load and memory usage patterns to better distribute concurrent requests which is causing some of the larger requests to exceed the memory available to the instance which it looks like you're account is hitting.

It works for me now. I've got the list of downloadable files and updates back. I've done a download and install from the list and it worked fine. And the link to the readme page worked as well.

Thank you for fixing this 

.

We just did a fix for an issue that was causing some to not be able to see their products in DIM and Daz Central with that JSON error.  If you're still receiving JSON errors from DIM, please let me know.

 

DIM still doesn't show anything to download for me. The log is showing:

2020-11-11 17:51:12.719 +++++++++++++++ Install Manager 1.4.0.67 starting +++++++++++++++++

2020-11-11 17:51:12.719 OS bits: 64

2020-11-11 17:51:12.719 Platform bits: 64

2020-11-11 17:51:12.719 Qt Version: 4.8.7

2020-11-11 17:51:12.719 Locale: en_GB

2020-11-11 17:51:12.719 Running on Windows 10, Build 9200, No Service Pack Installed

2020-11-11 17:51:12.719 Physical Memory:

2020-11-11 17:51:12.719 Total: 11.9 GB (12875382784)

2020-11-11 17:51:12.719 Avail: 6.2 GB (6667657216)

2020-11-11 17:51:12.719 Virtual Memory:

2020-11-11 17:51:12.734 Total: 127.9 TB (140737488224256)

2020-11-11 17:51:12.734 Avail: 127.9 TB (140732965187584)

2020-11-11 17:51:12.734 Current Memory Usage: 48%

2020-11-11 17:51:12.734 Current DateTime:

2020-11-11 17:51:12.734 Loc: Wed 11. Nov 17:51:12 2020

2020-11-11 17:51:12.734 UTC: Wed 11. Nov 17:51:12 2020

2020-11-11 17:51:12.735 Application Data:

2020-11-11 17:51:12.735 Location = C:/Users/peter/AppData/Roaming/DAZ 3D/InstallManager

2020-11-11 17:51:12.735 Disk Total: 1.9 TB (2197940428800)

2020-11-11 17:51:12.735 Disk Avail: 67.1 GB (72071716864)

2020-11-11 17:51:12.736 Reading dzInstall.ini

2020-11-11 17:51:12.740 Current Account: Peter Wade

2020-11-11 17:51:12.742 Current Download Path:

2020-11-11 17:51:12.742 Location = C:/Users/Public/Documents/DAZ 3D/InstallManager/Downloads

2020-11-11 17:51:12.742 Disk Total: 1.9 TB (2197940428800)

2020-11-11 17:51:12.742 Disk Avail: 67.1 GB (72071716864)

2020-11-11 17:51:12.742 Current Content Install Path:

2020-11-11 17:51:12.742 Location = G:/3DStuff/Daz Library Extension

2020-11-11 17:51:12.742 Disk Total: 2.2 TB (2463426932736)

2020-11-11 17:51:12.742 Disk Avail: 3.7 GB (4036071424)

2020-11-11 17:51:12.743 Current 64-bit Software Install Path:

2020-11-11 17:51:12.743 Location = C:/Program Files

2020-11-11 17:51:12.743 Disk Total: 1.9 TB (2197940428800)

2020-11-11 17:51:12.743 Disk Avail: 67.1 GB (72071716864)

2020-11-11 17:51:12.743 Current 32-bit Software Install Path:

2020-11-11 17:51:12.743 Location = C:/Program Files (x86)

2020-11-11 17:51:12.743 Disk Total: 1.9 TB (2197940428800)

2020-11-11 17:51:12.744 Disk Avail: 67.1 GB (72071716864)

2020-11-11 17:51:12.745 Starting CMS...

2020-11-11 17:51:18.639 Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit

2020-11-11 17:51:26.801 Json Parser (1,1): Syntax error - expected '{' or '['

2020-11-11 17:51:26.801 Unable to parse purchased products

2020-11-11 17:51:26.813 Current Account: Peter Wade

2020-11-11 17:58:53.216 Installed Packages: 12759 : 2.2 TB

2020-11-11 17:58:53.739 Network Error during authentication.

2020-11-11 17:58:53.739 Json Parser (1,1): Syntax error - expected '{' or '['

2020-11-11 17:58:53.739 Unable to parse purchased products

2020-11-11 17:58:53.739 Invalid JSON formatting while processing purchased items.

My DIM downloads had returned a few days ago and are now gone again this morning.

From my log:

2020-11-11 10:59:35.887 Network Error during authentication.

2020-11-11 10:59:35.887 Json Parser (1,1): Syntax error - expected '{' or '['

2020-11-11 10:59:35.888 Unable to parse purchased products

2020-11-11 10:59:35.888 Invalid JSON formatting while processing purchased items.

Could you try again. We're tweaking some of the server configuration to take into account the load and memory usage patterns to better distribute concurrent requests which is causing some of the larger requests to exceed the memory available to the instance which it looks like you're account is hitting.

I've been doing some reading about these problems and such, and I have come to the conclusion that Daz Central not loading anything is a known problem? I installed Daz earlier today and it worked fine but then I uninstalled it to see if I could change which directory it went into and then I am getting Daz Central with nothing loading. I've uninstalled and reinstalled multiple times, including to the same directory when I first installed it. So is this just something to wait out and check on occasion to see if its been fixed?

[Is there a way to install new DAZ Studio without using DAZ Central?] I.e. where can I can I get manual installers?

Edited for Please put your question in the post body and the title - Daz 3D Forums

On which platform?

We just did a fix for an issue that was causing some to not be able to see their products in DIM and Daz Central with that JSON error.  If you're still receiving JSON errors from DIM, please let me know.

 

DIM still doesn't show anything to download for me. The log is showing:

2020-11-11 17:51:12.719 +++++++++++++++ Install Manager 1.4.0.67 starting +++++++++++++++++

2020-11-11 17:51:12.719 OS bits: 64

2020-11-11 17:51:12.719 Platform bits: 64

2020-11-11 17:51:12.719 Qt Version: 4.8.7

2020-11-11 17:51:12.719 Locale: en_GB

2020-11-11 17:51:12.719 Running on Windows 10, Build 9200, No Service Pack Installed

2020-11-11 17:51:12.719 Physical Memory:

2020-11-11 17:51:12.719 Total: 11.9 GB (12875382784)

2020-11-11 17:51:12.719 Avail: 6.2 GB (6667657216)

2020-11-11 17:51:12.719 Virtual Memory:

2020-11-11 17:51:12.734 Total: 127.9 TB (140737488224256)

2020-11-11 17:51:12.734 Avail: 127.9 TB (140732965187584)

2020-11-11 17:51:12.734 Current Memory Usage: 48%

2020-11-11 17:51:12.734 Current DateTime:

2020-11-11 17:51:12.734 Loc: Wed 11. Nov 17:51:12 2020

2020-11-11 17:51:12.734 UTC: Wed 11. Nov 17:51:12 2020

2020-11-11 17:51:12.735 Application Data:

2020-11-11 17:51:12.735 Location = C:/Users/peter/AppData/Roaming/DAZ 3D/InstallManager

2020-11-11 17:51:12.735 Disk Total: 1.9 TB (2197940428800)

2020-11-11 17:51:12.735 Disk Avail: 67.1 GB (72071716864)

2020-11-11 17:51:12.736 Reading dzInstall.ini

2020-11-11 17:51:12.740 Current Account: Peter Wade

2020-11-11 17:51:12.742 Current Download Path:

2020-11-11 17:51:12.742 Location = C:/Users/Public/Documents/DAZ 3D/InstallManager/Downloads

2020-11-11 17:51:12.742 Disk Total: 1.9 TB (2197940428800)

2020-11-11 17:51:12.742 Disk Avail: 67.1 GB (72071716864)

2020-11-11 17:51:12.742 Current Content Install Path:

2020-11-11 17:51:12.742 Location = G:/3DStuff/Daz Library Extension

2020-11-11 17:51:12.742 Disk Total: 2.2 TB (2463426932736)

2020-11-11 17:51:12.742 Disk Avail: 3.7 GB (4036071424)

2020-11-11 17:51:12.743 Current 64-bit Software Install Path:

2020-11-11 17:51:12.743 Location = C:/Program Files

2020-11-11 17:51:12.743 Disk Total: 1.9 TB (2197940428800)

2020-11-11 17:51:12.743 Disk Avail: 67.1 GB (72071716864)

2020-11-11 17:51:12.743 Current 32-bit Software Install Path:

2020-11-11 17:51:12.743 Location = C:/Program Files (x86)

2020-11-11 17:51:12.743 Disk Total: 1.9 TB (2197940428800)

2020-11-11 17:51:12.744 Disk Avail: 67.1 GB (72071716864)

2020-11-11 17:51:12.745 Starting CMS...

2020-11-11 17:51:18.639 Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit

2020-11-11 17:51:26.801 Json Parser (1,1): Syntax error - expected '{' or '['

2020-11-11 17:51:26.801 Unable to parse purchased products

2020-11-11 17:51:26.813 Current Account: Peter Wade

2020-11-11 17:58:53.216 Installed Packages: 12759 : 2.2 TB

2020-11-11 17:58:53.739 Network Error during authentication.

2020-11-11 17:58:53.739 Json Parser (1,1): Syntax error - expected '{' or '['

2020-11-11 17:58:53.739 Unable to parse purchased products

2020-11-11 17:58:53.739 Invalid JSON formatting while processing purchased items.

I just bought 4 items, and while they all show in DIM, three will not download (yes, I tried deleting the .part files - I even said a prayer, lit a fire and sacrificed a rubber chicken). Frankly, this is just a bit of the straw that broke the camel's back. This hoop-jumping and bending over backwards is exhausting.

My PC+ expires toward the middle of the month. I will not be renewing. I will not be buying until this mess of a screwup is fixed. I have better things to pull my hair out over.

Laurie

Can you tell me which product SKU's you were attempting to download?

There are lots of files that fail in DIM, the bigger they are the more they tend to fail, which seems to indicate that there is a periodic error that breaks download, which isn't related to any particular files.

I'm seeing the same. Two files for a product continue to fail and they are 800mb and 1.2g respectively. Can't download them from my product library either and, no, I'm not going to try and use Connect or Central to get them.

Hi,

 

Just installed the update.  UH, there are no files in the Program Files> DAZ 3D > DAZStudio4  So using my shortcut in my app launcher no longer functions.  I was able to invoke DS 4.14 through DAZ Central.  Not ideal considering I don't use it that often.  I know I can pin it to my taskbar in Windows.  What I want to know is the path where this new version of DS is installed too so I can get my app launcher path updated and 

WHY would DAZ change the path?  That makes ZERO sense to me!  

 

 

I installed via DIM and it created a shortcut on my desktop like usual.

Hi,

Just installed the update.  UH, there are no files in the Program Files> DAZ 3D > DAZStudio4  So using my shortcut in my app launcher no longer functions.  I was able to invoke DS 4.14 through DAZ Central.  Not ideal considering I don't use it that often.  I know I can pin it to my taskbar in Windows.  What I want to know is the path where this new version of DS is installed too so I can get my app launcher path updated and 

WHY would DAZ change the path?  That makes ZERO sense to me!  

[Is there a way to install new DAZ Studio without using DAZ Central?] I.e. where can I can I get manual installers?

Edited for Please put your question in the post body and the title - Daz 3D Forums

Hi all,

Can I ask, how to I get Daz Central to instal my content to my D drive (and not the current C 'one drive etc') location and then get Daz studio to find it all !

I have managed to move my non smart content about by changing the paths in the content directory manager, but for the life of me i cant seem to do it with smart content purchased from Daz.

I tried changing the smart content instal location via the cog on the Daz Central interface (top right) but whilst that does seem to instal stuff to the D drvie, Daz Studo does not find it.

All help very, very much appreciated as this is driving me bonkers !

UPDATE - ive solved this, though i dont know how !! All seems to be workng now off my D drive.

Steve

We just did a fix for an issue that was causing some to not be able to see their products in DIM and Daz Central with that JSON error.  If you're still receiving JSON errors from DIM, please let me know.

I was reading about the new Studio update, and wondering  how I can download it, since Install Manager is not downloading anthing right now (it has been at least a week) and my Daz Central is only showing assets that are Unreal compatible--not all my assets.  The downoad page for Studio is not showing any way, so far, to manually download the new package.

I was reading about the new Studio update, and wonder how I get download it, since SIM is not downloading anthing right now and my Daz Central is only showing assets that are Unreal compatible--not all my assets.  The downoad page for Studio is not showing any way so far, to manually download the new package.

Hi,

I'm seeing a lot a of the same issues posted.. please know that everyting is being reported, but it might be some time before everything is ironed out.

Please take a moment before you post to just check and see if it's already been posted, and if it has, then don't worry about repeating it.. we're aware of all the issues and they're being worked through as time/energy allows.

I appreciate this is frustrating.. but please be patient, and it will be sorted ASAP.

 

CURRENT ISSUES:

The bigger issues are getting ironed out - some remain, some are now more intermittent/user specific.

 

Discounts (Price fluctuations in cart - ongoing)

Please check the cart prices, not just the product page

Wishlist quirks (could be Firefox related?)

PC Sub renewal quirk

DIM missing purchases from the 1st

DIM issues ongoing.

Gift Cards - Please file a CS ticket if you haven't received an email(s) with the code

Interactive Licenses not showing

Onsite Message Inbox (Don't close the top banner or it will be gone)

Misc - filters, product list order, Gallery and Wiki still offline)

Store credit page (Display etc)

 

Latest Updates: 10:00 am, 11/5

We’re getting closer every day to the full expected site experience, and are able to keep making progress on more specific issues that present. As of 9:30 am, 11/5, the following issues have been noted and fixed:

• PC+ coupons now only work once and are live again

• DIM issues with large accounts should now be fixed. At this point, we have resolved each DIM issue that we are aware of. If you are having an issue with DIM, please submit a Customer Service ticket to let us know about what you’re experiencing.

• Gift Card emails have been amended and should send after purchase. Please let Customer Service know if you have not received a Gift Card code you are expecting.

• Artist stores are now all linking correctly

• Daz Artists/PAs should now have new serial numbers for specific PA building products that require them

• The filters in the store are working correctly, so go crazy!
  And one more update that’s great news:

• The Movember Render Contest is now open to all international customers, just in case you missed it!

Thank you for your feedback and support, and please keep posting your comments and questions here so we can continue to make sure that each specific issue gets attention.

Thank you for your patience,

— The Daz 3D Technical Support Team

 

Latest Updates: 12:15 pm, 11/6

We’re getting closer every day to the full expected site experience, and are able to keep making progress on more specific issues that present. As of 12:15 pm, 11/6, the following issues have been noted and fixed:

• Pricing: the wishlist now shows the correct prices for most PC+ Members

• Interactive licenses are showing up in product libraries, for those who have bought them

• Video tutorials are playing throughout the website

• DazCentral tutorials are playing

We’re currently working on the following:

• Credit card details for checkout: requiring to be saved

Once again, the issues in this update, like those in previous updates, are fixed to the best of our knowledge. If these issues are not fixed for you, we do not know that yet, and ask that you submit a Customer Service ticketto let us know about what you are experiencing.

Daz 3D thanks you for your ongoing feedback, and for keeping your comments and questions in this thread so that we can continue to make sure that each specific issue gets attention.

We have also developed a weekend of special gifts and extra savings coming up to thank all Daz users for your patience during our site turnover, so keep your eyes on the sales pages over the weekend and get ready to grab some pretty awesome products.

— The Daz 3D Technical Support Team

Latest Updates: 10:15 am 11/9/2020

We were able to work over the weekend on a few updates and should have more updates this week. As of 10:15 am, 11/9, the following issues have been noted and fixed:

• Credit card details for checkout: no longer require you to save to checkout

• Pricing of Daz Original interactive licenses (for items you already own) is showing the correct discount

• PC+ memberships that are not set to auto-renew now show active (instead of canceled) with a note that they will not auto-renew.

• Published Artists should be able to see/use the PA forums

Our major area of focus for today and this week is PC+ memberships. We are aware that some customers who have bought a PC+ membership are not seeing discounts.  This is a top priority for us.  We’ll have more updates on this throughout the week.

Once again, the issues in this update, like those in previous updates, are fixed to the best of our knowledge. If these issues are not fixed for you, we do not know that yet, and ask that you submit a Customer Service ticket to let us know about what you are experiencing.

Daz 3D thanks you for your ongoing feedback, and please direct your comments and questions to the proper Forum Thread so that we can continue to make sure that each specific issue gets attention.

— The Daz 3D Technical Support Team

As of 10:55 am, 11/10, the following issues have been noted and fixed:

• Customer Orders have been re-sync'd and should now show all products that are owned in DIM, Product Library and DazCentral. If you still are not seeing the products you own, please reach out to customer support.
• Fix to a few products including BodyScapes for Genesis 8 Female, which were giving some users a 404 error

Our major area of focus for this week is PC+ memberships. We are aware that some customers who have bought a PC+ membership are not seeing discounts.  This is a top priority for us.  We’ll have more updates on this throughout the week.

Once again, the issues in this update, like those in previous updates, are fixed to the best of our knowledge. If these issues are not fixed for you, we do not know that yet, and ask that you submit a Customer Service ticket to let us know about what you are experiencing.

Daz 3D thanks you for your ongoing feedback, and please direct your comments and questions to the proper Forum Thread so that we can continue to make sure that each specific issue gets attention.

— The Daz 3D Technical Support Team

Cheers!

Only posting because I didn't see my issue listed. Check out page does not load. I have full confidence the issue will be resolved. Thanks in advance. Downloading the 4.14 update as I type. 

I've noticed today that at least one new product lists as being installable by Daz Central only. That product is https://www.daz3d.com/fg-fast-food

After purchasing it, the only options shown for downloading are Daz Central - there are no links for clicking to open DIM (didn't look for Manual install). All other new products that I checked have the usual plethora of options, DC, DIM, Manual etc.

So I guess my question is, are some items going to be DC exclusive? If so, I'm afraid they will not be getting purchased, as I absolutely refuse to have that dumpster fire known as Daz Central anywhere near my hardware again!

For what it's worth, when I opened DIM, the product was showing, but at the time of writing it is still refusing to download. I'm getting repeated 'download failed' errors. Just found it particularly strange how this one item only had references to Daz Central, and it doesn't seem to want to install via DIM!

* edited to correct a spelling error

Item "TOA Ryder for Genesis 3 Female" still will not install via DAZ Central, DIM or manual download.

https://www.daz3d.com/toa-ryder-for-genesis-3-female-s

Should I submit a ticket or are other people having an issue with this item?

I ask as I do not want to overwhelm them with support tickets for issues they are already aware of or working on.

Thoughts?

Cheers

Ken

 

As mentioned in earlier response: Yes, you should file a ticket.

Thanks kindly. Not sure why my post appears twice in this thread as I only posted it once.

Cheers

Ken

Long and Full Beards Set Hair for Genesis 8 Male does not appear in DIM or manual downloads despite the sales page saying it should. It is Central only at the moment.

Item "TOA Ryder for Genesis 3 Female" still will not install via DAZ Central, DIM or manual download.

https://www.daz3d.com/toa-ryder-for-genesis-3-female-s

Should I submit a ticket or are other people having an issue with this item?

I ask as I do not want to overwhelm them with support tickets for issues they are already aware of or working on.

Thoughts?

Cheers

Ken

 

As mentioned in earlier response: Yes, you should file a ticket.

It's been fixed! Just downloaded it :-)

Seconded, I don't even remember buying that but apparently I did at some point. Was just able to manually download it on my first try.

Item "TOA Ryder for Genesis 3 Female" still will not install via DAZ Central, DIM or manual download.

https://www.daz3d.com/toa-ryder-for-genesis-3-female-s

Should I submit a ticket or are other people having an issue with this item?

I ask as I do not want to overwhelm them with support tickets for issues they are already aware of or working on.

Thoughts?

Cheers

Ken

 

As mentioned in earlier response: Yes, you should file a ticket.

It's been fixed! Just downloaded it :-)

Item "TOA Ryder for Genesis 3 Female" still will not install via DAZ Central, DIM or manual download.

https://www.daz3d.com/toa-ryder-for-genesis-3-female-s

Should I submit a ticket or are other people having an issue with this item?

I ask as I do not want to overwhelm them with support tickets for issues they are already aware of or working on.

Thoughts?

Cheers

Ken

 

As mentioned in earlier response: Yes, you should file a ticket.