Save-alanche? Not according to my experience
Ken OBanion
Posts: 1,455
So..., I selected three items, placed them in my cart, then went to check out. When I got to the 'Place Order' page, I was expecting to see a 60% discount on the three 'featured' items.
Not.
Here's what I saw on my Checkout page:
And this is what was on the Place Order page:
Where's the discount? Or perhaps a better question might be, "What, exactly, constitutes a 'featured item'?" Since that appears to be the source of confusion.
Oh, well. I really didn't need to spend the money, anyway.
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Comments
Consider reloading the checkout a few times, backing out and going back in.
I've found the discounts are often very finicky.
Nah, I think I'm just going to pass on this one.
I'm pushing sixty, here; I'm gonna be dead in thirty years. I don't have that kind of time!
You have 4 items in the cart. You need to have 3.
You have more than 3 items in your cart (there are 4 prices on the left of your screenshot). The banner says you need exactly 3 items
You need to have exactly 3 qualifying items in your cart. Try taking out the discounted item (IE the first item) and trying again
Exactly. "3 qualifying items". Which there were. (Specifically, the i13 Shower Set, Rigged Water for Iray, and DAZ Studio Iray Pro Lighting.) There was no mention of the fact that those must be the only items in the cart.
And, in point of fact, there were actually five items in the cart; the first one in the image was a 'Fast Grab', and the other was one I was willing to pay retail for.
THe emphasis here is on the exactly any less or any more items in the cart and the 60% won't work. even multiples of 3 items don't work.
Chalk it up to another round of the mysterious math used by the store software...in this case EXACTLY means exactly...
Three is the number of thy counting...five is right out.
Hey, be careful with that Holy Hand Grenade * hides * ;)
I blame Common Core for a lot of this! (I never was any good at word problems; I was an English major, so the adjectives always carried more weight...!)
This is what many people wanted. "Let me choose my bundle."
It's a great idea.
I personally only hate the timing of it.
If it turns out to be successful, maybe we'll see more of it.
Right now it must be a nightmare for customer service...
Well the easiest way around this is of course to pick yor trio, check out and then start anew with another order with the fastgrab and whatever. Nothing stipulates that you can't shop twice a day. Or even a hour. I even wonder if it would be possible to get six of 'em by pushing two carts through the checkout
I expect so, especially sinc 60% discount is more than yesterdays 55% base discount
Yep. I also found a couple older items, from about a week or so ago, that I could now get at this higher discount. All in perfect packs of 3s. :) I ended up sending in several tickets. I feel bad about it, but it's over 20 bucks...
And the irony is, the SQL isn't even that difficult! All they needed was something like this:
...
where
(select count(sku_nbr) from cart_contents where sku_nbr in (select sku_nbr from sale_items) = 3
...
That sets up the qualifier, to verify that there are exactly three 'qualifying' items in the cart. Then you need to isolate those qualifying products, as in:
...
select sku_nbr, price into temp from cart_contents where sku_nbr in (select sku_nbr from sale_items)
' Apply discount to price of each item
update temp set price = price - price * .6; (or whatever the actual calculation is!)
...
Finally...
...
update cust_order c set c.price = temp.price where c.sku_nbr = temp.sku_nbr;
...
This ain't rocket science.
Magento is known for being able to mess up even the simplest sales rules... :)
And there it is...
I think the sale is great. Putting the rocket surgery of reading comprehension aside, create your own bundle is a fantastic concept.
It's just a shame that they did it one day after a less rewarding sale which was one day after a less rewarding sale. Marketing sure is creative.
Daz has already credited me for the price difference, so even though I had to go through all my purchases of the last few days, overall I am very happy with the outcome.
I would love to see more of this type of sale in the future.
It makes perfect sense from an angle that cheeses me off --
A low percent sale to get the people who are really eager to spend money and less cautious.
Then raise it up to get more of the people who are more wary.
Then more to motivate the stragglers.
Perfectly sensible. And f'in obnoxious.
It's sensible as a one off maximised cash grab, but not as a long term model. You want these customers to stay to buy new releases, not feel like they got ripped off and refuse to buy more.
If this was intentionally planned and not just some creative marketing planned out by a guest mango and a banana working together for the first time, then I think that sort of cunning will do more harm than good to the company over time.
I think DAZ handles this really well by giving store credit for the price difference in these cases. At the end of the day, everyone's happy.
It really cheeses me off because 60% is great...
...if you have money :(
See, I don't really think that's okay. It's good that there's a way to resolve it, but it should never have needed to be resolved in the first place.
I just put in yet another ticket detailing a few groups of purchases over the weekend and how I could have bought them today instead. With each one I'm explaining that if they'd just not put the same items back on sale for cheaper the day after (twice in a row) then I'd have been a happy customer with a good deal.
It's so frustrating that there are great items that Daz and PAs have worked so hard on that are on sale for a great price but for some reason marketing is determined to find a way to kick dirt in their customers' faces in the process.
At this point I won't be shopping sales that give less than a 60% discount, because it seems like if I wait long enough everything ends up on sale for 60% off or better at some point.
Anybody know if this a one-day only sale? The newsletter I got didn't specifically say so but that probably doesn't mean anything. Hope so, it'll take me a heckuva lot longer than 1 day to sorth thru nearly 14,000 items. Even if there's a way to cull the PC/less than $5 and Genesis 3/Daz Studio-only stuff from the herd.
There are still a few things I really want in the Daz store, but I'm debating taking my $200 a month habit elsewhere for a while.