New Year, New Sales Thread: Report Issues Here 2 "Reporting Only"

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  • FrankTheTankFrankTheTank Posts: 1,481

    Personally I don't mind the sales disasters, it's when I tend to get the best deals. You just have to act fast and not wait too long to checkout because you never know what is intentional and what is accidental.

    0 days since daz sales disaster.jpg
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  • xyer0xyer0 Posts: 6,321

    barbult said:

    danmast94 said:

    This wishlist sale has been a joke. First, there was no language saying it only covers a small curated listed of items which then has to overlap with your wishlist. Then it didn't work for anyone (due to it not telling us the restrictions, which it still doesn't even now). We finally got a link to the "correct list" and I put in 3 eligible items and the coupon worked. I wanted to think about it for a bit in case there was any other things in the list I wanted more. Left it a few hours, came back and now all 3 items aren't in a new even smaller list of ACTUAL eligible items.
    Through poor organization and poor communication, Daz has made this sale feel disappointing from start to finish. And I don't know why I'm complaining as if things will change or get better. I'll eat my hat if there isn't a comment in this thread tomorrow reporting something not working on tomorrow's sale too. Mussolini would be envious of how reliable and predictable Daz is, even if it meant he could only rely on the trains being broken every time

    I think there are fewer than half a dozen days in the past year when there wasn't at least one error on the sale page and/or offers that didn't work until users complained, moderators reported and Daz corrected. Today was a horrific example of sales done badly. Something that could have generated goodwill, if done accurately, turned out to infuriate customers due to careless implementation. I can't think of any reasonable excuse for this situation to have continued this way for years, like it has. How do the responsible employees keep their jobs?

    Obviously, they've already quit! 

  • danmast94danmast94 Posts: 131

    FrankTheTank said:

    Personally I don't mind the sales disasters, it's when I tend to get the best deals. You just have to act fast and not wait too long to checkout because you never know what is intentional and what is accidental.

    You get a nice discount, meanwhile PAs lose out on money through no fault of their own. When Daz puts things up for free or adds a bigger discount than intended to items, it ends up robbing PAs of money they deserve. Like a mistake 6 months ago when stuff that should've be selling for around $40 (60% off) instead could be bought for $0.60. PAs who wored hard to make a product worth a $100 base price were earning less than a dollar per purchase

  • WandWWandW Posts: 2,890

    The 30-30 discount banner seems to have taken the day off... sad

  • joannajoanna Posts: 2,181

    WandW said:

    The 30-30 discount banner seems to have taken the day off... sad

    I think Richard already flagged it. In the meantime, you can find it here, in the sales discussion thread. I grabbed it from DIM. (Not posting it here in case it's mods change their mind and it's not ok to share. This way they only have to delete it from one spot.)

  • FrankTheTankFrankTheTank Posts: 1,481

    I want to say this in regards to sales glitches, my experience has been that I would have never bought those items unless they were heavily discounted. It's usually stuff that has been sitting in my wishlist forever and I never really intended to buy, but then I see it finally hits a rock bottom price, so I buy it despite not realy wanting it.

    Ironically, I have a lot of stuff like that in my library, that I have never installed or rendered even once. So if anything, the PAs in those cases are getting more sales than they would normally get, even if it is only 60 cents, it is 60 cents more than they would normally get from me because I would never buy the item otherwise. It's not like selling one more unit is hurting them, since we are talking about digital items, there is no per unit expense here. They aren't even paying the server costs, Daz is doing that. 

    Now the stuff I actually want and use on a daily basis, I tend to buy much sooner and at a higher price. If anything I over pay on those items because I want them so badly.

    Then there is the case of the "reciprocity principle". Getting something cheap/free from a PA, whether intentional through a freebie provided by the PA, or unintentional through a sales glitch also has an effect on my future purchases with them. I try to return the favor in future purchases. Its a natural reaction. 

    So I think in the end it all evens out. Sure we get some heavily discounted older items in sales glitches, but we also pay more sometimes for new stuff as buy-ins. It is what it is. if it weren't for the sale glitches how boring would the sales be? They do tend to add some carnival like excitement whether intentional or not.

     

  • Is the extra 10% on "still new" with debut new in cart working?

  • ElorElor Posts: 3,135

    Like yesterday, the 30 for 30 Orange banner is missing but is visible through DIM.

    For those of us who don't have access to a computer with DIM installed, the coupon is FAMILIAR-30 (it's for people eligible, so people who have more than 30 items from today's Featured Artists, best way to know if it's your case is to try the coupon directly).

     

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  • danmast94danmast94 Posts: 131

    FrankTheTank said:

    I want to say this in regards to sales glitches, my experience has been that I would have never bought those items unless they were heavily discounted. It's usually stuff that has been sitting in my wishlist forever and I never really intended to buy, but then I see it finally hits a rock bottom price, so I buy it despite not realy wanting it.

    Ironically, I have a lot of stuff like that in my library, that I have never installed or rendered even once. So if anything, the PAs in those cases are getting more sales than they would normally get, even if it is only 60 cents, it is 60 cents more than they would normally get from me because I would never buy the item otherwise. It's not like selling one more unit is hurting them, since we are talking about digital items, there is no per unit expense here. They aren't even paying the server costs, Daz is doing that. 

    Now the stuff I actually want and use on a daily basis, I tend to buy much sooner and at a higher price. If anything I over pay on those items because I want them so badly.

    Then there is the case of the "reciprocity principle". Getting something cheap/free from a PA, whether intentional through a freebie provided by the PA, or unintentional through a sales glitch also has an effect on my future purchases with them. I try to return the favor in future purchases. Its a natural reaction. 

    So I think in the end it all evens out. Sure we get some heavily discounted older items in sales glitches, but we also pay more sometimes for new stuff as buy-ins. It is what it is. if it weren't for the sale glitches how boring would the sales be? They do tend to add some carnival like excitement whether intentional or not.

     

    It's all well and good saying that the PA is making "one more sale" that they wouldn't have made otherwise, but you are forgetting that everyone is paying that price (and most of them would have bought it at the actual discount that it shoud have been at). Almost 80 times as many people need to buy it at $0.60 to equal what they wuld have got at $40.You cannot try to justify that they are making more money when their $100 product is being sold at a 99% discount. Not to mention the fact that because sales glitches are so common, people hold off on paying actual intended prices on things and sit around waiting for a glitch that will give them an overinflated discount.

    It's also very strange to be arguing that PAs aren't losing out when the sales glitch that began this discussion is specifically about Daz putting PAs products up FOR FREE when they weren't supposed to. The PA is literally makng no money off those kind of glitches and the people who had their product sitting in their wishlist (meaning they were people who did intend to buy it at some point) have just walked away with it for free. That is a huge amount of lost money.

    If an physical shop had a tendency to accidentally leave its cash register open and unguarded, do you think they'd fix the issue and train their staff to stop leaving the money out to be stolen? Or do you reckon it's more logical to keep leaving the register lie that, and assume the thieves will believe in the "reciprocity principle" and will graciously choose to balance out their free money by buying more from that shop later?

  • Cris PalominoCris Palomino Posts: 12,438
    edited September 14

    Let's try to remember this thread is primarily to help report sales oddities to the moderators so we can, in turn, report them to Daz. We do have a discussion thread for the sales. 

    https://www.daz3d.com/forums/discussion/714996/there-s-always-another-sale-thread-discussions-only-pt-4#latest

    If there is too much discussion here, moderators may miss an actual issue.

    Post edited by Cris Palomino on
  • XiousDsXiousDs Posts: 553
    Elor said:

    Like yesterday, the 30 for 30 Orange banner is missing but is visible through DIM.

    For those of us who don't have access to a computer with DIM installed, the coupon is FAMILIAR-30 (it's for people eligible, so people who have more than 30 items from today's Featured Artists, best way to know if it's your case is to try the coupon directly).

     

    Thanks!
  • caravellecaravelle Posts: 2,644

    FrankTheTank said:

    Personally I don't mind the sales disasters, it's when I tend to get the best deals. You just have to act fast and not wait too long to checkout because you never know what is intentional and what is accidental.

    That's strange. The glitches I notice are rarely good deals – at least not for the customer. Those who rush into buying here often end up looking foolish.

  • ElorElor Posts: 3,135

    The link to Debut New in the Bloody Good Deal section is a link to the wishlist, not the Debut New section:

    Extra 20% off* Horror items with any Debut New Release

    https://www.daz3d.com/2025-published-artist-sale#today_only

  • Cris PalominoCris Palomino Posts: 12,438

    Elor said:

    The link to Debut New in the Bloody Good Deal section is a link to the wishlist, not the Debut New section:

    Extra 20% off* Horror items with any Debut New Release

    https://www.daz3d.com/2025-published-artist-sale#today_only

    Thanks, Elor. 

  • barbultbarbult Posts: 26,160
    edited September 15
    Luthbellina's Golden Ticket is advertised as being from Tesla3DCorp. Probably cut and paste from yesterday.
    Post edited by barbult on
  • Cris PalominoCris Palomino Posts: 12,438

    Elor said:

    The link to Debut New in the Bloody Good Deal section is a link to the wishlist, not the Debut New section:

    Extra 20% off* Horror items with any Debut New Release

    https://www.daz3d.com/2025-published-artist-sale#today_only

    Should be fixed. 

  • Cris PalominoCris Palomino Posts: 12,438

    barbult said:

    Luthbellina's Golden Ticket is advertised as being from Tesla3DCorp. Probably cut and paste from yesterday.

    Should be fixed 

  • ElorElor Posts: 3,135

    Both are as far as I can see (after forcing a full refresh of the page). Thank you :)

  • LeanaLeana Posts: 12,735

    I just noticed that Hanako 9 HD add-on lists itself as a required product: https://www.daz3d.com/hanako-9-hd-add-on

  • Leana said:

    I just noticed that Hanako 9 HD add-on lists itself as a required product: https://www.daz3d.com/hanako-9-hd-add-on

    Thanks. Probably damm you, auto-complete strikes again.

  • ElorElor Posts: 3,135

    The WISHING coupon is not working on New Releases but the text doesn't reflect that:

    https://www.daz3d.com/2025-published-artist-sale#today_only

    Leana said:

    I just noticed that Hanako 9 HD add-on lists itself as a required product: https://www.daz3d.com/hanako-9-hd-add-on

    Poor Hanako, she also had bugs with her various alternatives shapes (they loaded without any textures before they were fixed) crying

  • Yes, WISHING coupon not working for me either, so guess I'll just have to carry on wishing rather than buying those items on the wishlist...!

  • ElorElor Posts: 3,135

    Jansilla said:

    Yes, WISHING coupon not working for me either, so guess I'll just have to carry on wishing rather than buying those items on the wishlist...!

    It should be working on anything else: the only items that didn't end with an extra discount during my test were items with the New label.

  • Cris PalominoCris Palomino Posts: 12,438

    The WISHING coupon exclusions have been updated as it is normal practice to exclude new.

  • LeanaLeana Posts: 12,735

    Elor said:

    The WISHING coupon is not working on New Releases but the text doesn't reflect that:

    https://www.daz3d.com/2025-published-artist-sale#today_only

    It does say some for me
  • danmast94danmast94 Posts: 131
    edited September 16

    Is it correct that the "60% off with any Debut New Release or Golden Ticket Item" for the WISHING coupon only works with a Golden Ticket in your cart (and not for owning current Golden Tickets)? Every other Golden Ticket sale has been "own or buy", but this seems to state that you need one in your cart

    Post edited by danmast94 on
  • Cris PalominoCris Palomino Posts: 12,438

    danmast94 said:

    Is it correct that the "60% off with any Debut New Release or Golden Ticket Item" for the WISHING coupon only works with a Golden Ticket in your cart (and not for owning current Golden Tickets)? Every other Golden Ticket sale has been "own or buy", but this seems to state that you need one in your cart

    I've always taken the buy part as "in your cart" as you're in the process of purchasing. 

  • Cris Palomino said:

    he WISHING coupon exclusions have been updated as it is normal practice to exclude new.

    In my world it's not normal practice to advertise products at a certain price, having a customer wonder why the "system" doesn't allow him to actually buy the advertised products at the advertised price and then later say "sorry you didn't get to buy what we offered in print, because we just forgot to apply normal practice." I wouldn't normally complain because I know people can make mistakes, but this is not the first but the umpteenth case of false advertising. I've seen mistakes like this so many times that I would be a fool to just shrug it off as "human error". I know, it's not illegal what they do but that doesn't mean it's OK.     

This discussion has been closed.