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failed downloads via DIM Downloads from Daz products

TSasha SmithTSasha Smith Posts: 27,277
edited April 11 in Technical Help (nuts n bolts)

I am trying to use DIM to download and install my products.  How do I find the logs so I can get a clue why?

Failed Downloads!  I am having problems with DIM to download the products I got from Daz. I don't know why they are keep failing.

Post edited by TSasha Smith on

Comments

  • Richard HaseltineRichard Haseltine Posts: 108,186

    Please put your question in the post body and the title - Daz 3D Forums  (unless you want a clue why you are downloading and installing your products).

    Click the gear icon at top-right.

  • TSasha SmithTSasha Smith Posts: 27,277

    I restarted my computer several times.  I checked the settings of DIM.  Still having difficulty but most are downloading and installing.

    currently having issues with something called family fun shapes for Genesis 9.  not sure about others.

  • felisfelis Posts: 5,798

    How do you determin that it is failing?

    The product you referred to is most likely only morphs, so no use facing files (beside new sliders in Parameters).

  • TSasha SmithTSasha Smith Posts: 27,277
    edited April 11

    There is plenty of space of space on my computer.

    IMG_0130.jpeg
    1640 x 535 - 1M
    Post edited by TSasha Smith on
  • TSasha SmithTSasha Smith Posts: 27,277

    felis said:

    How do you determin that it is failing?

    The product you referred to is most likely only morphs, so no use facing files (beside new sliders in Parameters).

    The item would say retry instead of being sent to ready to install tab. I attached photos of what it shows.

    IMG_0125.jpeg
    4032 x 3024 - 2M
    IMG_0128.jpeg
    4032 x 3024 - 2M
    IMG_0127.jpeg
    4032 x 3024 - 7M
  • felisfelis Posts: 5,798

    That looks like a server issue at Daz.

    Similar have been reported by others, at other times.

    My assumtion is it is temporary, so try to wait some hours, and try again.

  • TSasha SmithTSasha Smith Posts: 27,277

    I am having problems with DIM.  It somehow forgot everything I already downloaded and installed.  It is also having issues with downloading items.  Has this been worked on yet?

  • Richard HaseltineRichard Haseltine Posts: 108,186

    Sfariah D said:

    I am having problems with DIM.  It somehow forgot everything I already downloaded and installed.  It is also having issues with downloading items.  Has this been worked on yet?

    Forgetting sounds like an issue with the manifest files, eithger the location is wrong or the files cannot be read for some reason. Download issues might also be a provlem with the destination drive - check that it isn't full or malfunctioning.

  • Halcon BlueskyHalcon Bluesky Posts: 682

    Sfariah D I have faced same dilema like you before,

    If you see something like Retry.

    Close DIM by cliking the X button

    Double click DIM in Windows desktop, let the program run, log-in if necessary.

    You will see the entries of the products that need to be installed, select them and install.

    I hope everything goes well for you!

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