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New Year, New Sales Thread: Report Issues Here 2 "Reporting Only"

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  • JumbotronJumbotron Posts: 262

    As a Daz+ member with my subscription active until late November this year, I'm also seeing the already reported issue where I apparently appear as a base member in the membership management page and the information about my current Daz+ subscription is missing. Let's hope that it's a transitory issue. Also, I was tempted to sign up for annual Premier, but since the pay for 12 months/enjoy 15 instead promo thing seems to not be working, I'll wait, I guess.

  • vwranglervwrangler Posts: 4,971
    edited March 21

    Cris Palomino said:

    vwrangler said:

    Thank you for the fast response!

    Cris Palomino said:

    vwrangler said:

    Not a problem, exactly, but a request: would it be possible for the mods to ask Daz a couple questions about the new/old annual memberships? Specifically, for the Plus memberships,

    1) if I still have time on my current Plus membership, will buying one of the new ones add time the way they used to do? and,

    2) Is there any way to pay using store credit? That's not shown as an option when you click on the "sign up" button.

    1) No but you will get what you paid for that is remaining pro rated into the total. If you just bought a premier membership yesterday you would get $18.98 off your annual price. 

    2) We currently don’t offer store credit as an option.

     Dis you pay with a card, Amazon, paypal?

    If you're talking about my current membership that theoretically expires in December, I paid with store credit. Since the new Plus membership doesn't add on to time at the end of the previous one, I didn't purchase at this time.

    The problem I'm having now, along with many other people, is that some part of the system thinks I'm Daz Base rather than Daz Plus, even though my current membership doesn't expire until December. Discounts are still acting like I'm Daz Plus, but I have no access to the monthly coupons, which have disappeared from my account, and the membership page shows my current tier as "Daz Base" which is flat out wrong.

    Actually ... I wonder if perhaps the payment method may be part of what's wrong with the display? If you paid with a method that's no longer used, the system may be confused about how to track things. If no payment method is present -- and since they've removed Store Credit as an option, no method could be present -- then clearly you haven't paid for membership and thus are Daz Base. But this is absolutely wrong for anyone who decided to retain their old Daz Plus membership until it expired.

    It would be interesting to know if this has hit everyone who retained the previous membership, or only those who paid with store credit.

    Post edited by vwrangler on
  • NorthOf45NorthOf45 Posts: 5,690

    vwrangler said:

    Cris Palomino said:

    vwrangler said:

    Thank you for the fast response!

    Cris Palomino said:

    vwrangler said:

    Not a problem, exactly, but a request: would it be possible for the mods to ask Daz a couple questions about the new/old annual memberships? Specifically, for the Plus memberships,

    1) if I still have time on my current Plus membership, will buying one of the new ones add time the way they used to do? and,

    2) Is there any way to pay using store credit? That's not shown as an option when you click on the "sign up" button.

    1) No but you will get what you paid for that is remaining pro rated into the total. If you just bought a premier membership yesterday you would get $18.98 off your annual price. 

    2) We currently don’t offer store credit as an option.

     Dis you pay with a card, Amazon, paypal?

    If you're talking about my current membership that theoretically expires in December, I paid with store credit. Since the new Plus membership doesn't add on to time at the end of the previous one, I didn't purchase at this time.

    The problem I'm having now, along with many other people, is that some part of the system thinks I'm Daz Base rather than Daz Plus, even though my current membership doesn't expire until December. Discounts are still acting like I'm Daz Plus, but I have no access to the monthly coupons, which have disappeared from my account, and the membership page shows my current tier as "Daz Base" which is flat out wrong.

     

    Same here, although I do see my (proper $6 DAZ+) monthly coupons if I expand the box called, um-m, Monthly Coupons.

  • vwranglervwrangler Posts: 4,971

    NorthOf45 said:

    Same here, although I do see my (proper $6 DAZ+) monthly coupons if I expand the box called, um-m, Monthly Coupons.

    Ah, OK. I didn't realize that was an expandable display, since it wasn't an expandable display before. Coupons actually are present, but membership tier is being misreported.

  • butterflyfishbutterflyfish Posts: 1,482

    vwrangler said:

    NorthOf45 said:

    Same here, although I do see my (proper $6 DAZ+) monthly coupons if I expand the box called, um-m, Monthly Coupons.

    Ah, OK. I didn't realize that was an expandable display, since it wasn't an expandable display before. Coupons actually are present, but membership tier is being misreported.

    Same here. Are we really all suposed to report this to CS?  

  • Richard HaseltineRichard Haseltine Posts: 107,945

    butterflyfish said:

    vwrangler said:

    NorthOf45 said:

    Same here, although I do see my (proper $6 DAZ+) monthly coupons if I expand the box called, um-m, Monthly Coupons.

    Ah, OK. I didn't realize that was an expandable display, since it wasn't an expandable display before. Coupons actually are present, but membership tier is being misreported.

    Same here. Are we really all suposed to report this to CS?  

    Please don't, we have passed the details of some victims on to Daz and they are looking into it - and also looking at the 12 for 12 issue, so please hold off on tickets for the things which may be dealt with en masse

  • Richard HaseltineRichard Haseltine Posts: 107,945

    If you are shwoing as Base instead of +/Premier please try logging out and back in.

  • vwranglervwrangler Posts: 4,971

    Richard Haseltine said:

    If you are shwoing as Base instead of +/Premier please try logging out and back in.

    Logged out, cleared Daz cookies, cleared cache, logged back in.

    System still says my current tier is Daz Base.

     

  • Richard HaseltineRichard Haseltine Posts: 107,945

    vwrangler said:

    Richard Haseltine said:

    If you are shwoing as Base instead of +/Premier please try logging out and back in.

    Logged out, cleared Daz cookies, cleared cache, logged back in.

    System still says my current tier is Daz Base.

    Thanks, that's a couple of data points in one.

  • Robert FreiseRobert Freise Posts: 4,574

    Cris Palomino said:

    Robert Freise said:

    Cris Palomino said:

    Robert Freise said:

    Trying to change my Premier to annual, but after entering payment info the screen goes blurry and nothing happens from that point

    Can you report what device/browser and can you try another? 

    Laptop Chrome is my main browser.

    Same results using Firefox and Opera 

    Reported. 

    Still having the same problem 

  • Richard HaseltineRichard Haseltine Posts: 107,945

    Robert Freise said:

    Cris Palomino said:

    Robert Freise said:

    Cris Palomino said:

    Robert Freise said:

    Trying to change my Premier to annual, but after entering payment info the screen goes blurry and nothing happens from that point

    Can you report what device/browser and can you try another? 

    Laptop Chrome is my main browser.

    Same results using Firefox and Opera 

    Reported. 

    Still having the same problem 

    How are you paying? Do you get any console errors (F12 will give access to the console in your browser).

  • Robert FreiseRobert Freise Posts: 4,574

    Richard Haseltine said:

    Robert Freise said:

    Cris Palomino said:

    Robert Freise said:

    Cris Palomino said:

    Robert Freise said:

    Trying to change my Premier to annual, but after entering payment info the screen goes blurry and nothing happens from that point

    Can you report what device/browser and can you try another? 

    Laptop Chrome is my main browser.

    Same results using Firefox and Opera 

    Reported. 

    Still having the same problem 

    How are you paying? Do you get any console errors (F12 will give access to the console in your browser).

    CC

    Have this in console after f12

    Uncaught (in promise) TypeError: Cannot read properties of null (reading 'replaceAll')
        at Object.onload (membership:4022:78)
        at PaymentModule.populateState (membership:3331:29)
        at PaymentModule.changeState (membership:3346:14)
        at HTMLButtonElement.action (membership:3830:22)
        at HTMLButtonElement.sentryWrapped (helpers.ts:116:17)Understand this errorAI

                    
              
              
              
             Chrome is moving towards a new experience that allows users to choose to browse without third-party cookies.Understand this warningAI

     

  • Richard HaseltineRichard Haseltine Posts: 107,945

    Robert Freise said:

    Richard Haseltine said:

    Robert Freise said:

    Cris Palomino said:

    Robert Freise said:

    Cris Palomino said:

    Robert Freise said:

    Trying to change my Premier to annual, but after entering payment info the screen goes blurry and nothing happens from that point

    Can you report what device/browser and can you try another? 

    Laptop Chrome is my main browser.

    Same results using Firefox and Opera 

    Reported. 

    Still having the same problem 

    How are you paying? Do you get any console errors (F12 will give access to the console in your browser).

    CC

    Have this in console after f12

    Uncaught (in promise) TypeError: Cannot read properties of null (reading 'replaceAll')
        at Object.onload (membership:4022:78)
        at PaymentModule.populateState (membership:3331:29)
        at PaymentModule.changeState (membership:3346:14)
        at HTMLButtonElement.action (membership:3830:22)
        at HTMLButtonElement.sentryWrapped (helpers.ts:116:17)Understand this errorAI

                    
              
              
              
             Chrome is moving towards a new experience that allows users to choose to browse without third-party cookies.Understand this warningAI

    Thanks, I've passed that on.

  • Richard HaseltineRichard Haseltine Posts: 107,945

    Richard Haseltine said:

    Robert Freise said:

    Richard Haseltine said:

    Robert Freise said:

    Cris Palomino said:

    Robert Freise said:

    Cris Palomino said:

    Robert Freise said:

    Trying to change my Premier to annual, but after entering payment info the screen goes blurry and nothing happens from that point

    Can you report what device/browser and can you try another? 

    Laptop Chrome is my main browser.

    Same results using Firefox and Opera 

    Reported. 

    Still having the same problem 

    How are you paying? Do you get any console errors (F12 will give access to the console in your browser).

    CC

    Have this in console after f12

    Uncaught (in promise) TypeError: Cannot read properties of null (reading 'replaceAll')
        at Object.onload (membership:4022:78)
        at PaymentModule.populateState (membership:3331:29)
        at PaymentModule.changeState (membership:3346:14)
        at HTMLButtonElement.action (membership:3830:22)
        at HTMLButtonElement.sentryWrapped (helpers.ts:116:17)Understand this errorAI

                    
              
              
              
             Chrome is moving towards a new experience that allows users to choose to browse without third-party cookies.Understand this warningAI

    Thanks, I've passed that on.

    This should be working now.

  • Robert FreiseRobert Freise Posts: 4,574

    Richard Haseltine said:

    Richard Haseltine said:

    Robert Freise said:

    Richard Haseltine said:

    Robert Freise said:

    Cris Palomino said:

    Robert Freise said:

    Cris Palomino said:

    Robert Freise said:

    Trying to change my Premier to annual, but after entering payment info the screen goes blurry and nothing happens from that point

    Can you report what device/browser and can you try another? 

    Laptop Chrome is my main browser.

    Same results using Firefox and Opera 

    Reported. 

    Still having the same problem 

    How are you paying? Do you get any console errors (F12 will give access to the console in your browser).

    CC

    Have this in console after f12

    Uncaught (in promise) TypeError: Cannot read properties of null (reading 'replaceAll')
        at Object.onload (membership:4022:78)
        at PaymentModule.populateState (membership:3331:29)
        at PaymentModule.changeState (membership:3346:14)
        at HTMLButtonElement.action (membership:3830:22)
        at HTMLButtonElement.sentryWrapped (helpers.ts:116:17)Understand this errorAI

                    
              
              
              
             Chrome is moving towards a new experience that allows users to choose to browse without third-party cookies.Understand this warningAI

    Thanks, I've passed that on.

    This should be working now.

    Thanks all good 

  • James_HJames_H Posts: 1,091
    edited March 22

    I don't undrstand the pricing:

    https://www.daz3d.com/daredevils-stunts-bundle

    The bundle is more than the sum of its parts. In the cart it seems to be the same.

    Daz_3D.png
    1270 x 1084 - 274K
    Post edited by James_H on
  • Cris PalominoCris Palomino Posts: 12,454
    edited March 22

    James_H said:

    I don't undrstand the pricing:

    https://www.daz3d.com/daredevils-stunts-bundle

    The bundle is more than the sum of its parts. In the cart it seems to be the same.

    Reported 

    Edit: it's going to have to wait till morning cuz the people who handle the pricing won't be in until then.

    Post edited by Cris Palomino on
  • tsroemitsroemi Posts: 3,461

    Hi, should we add this here? I'm also one of those who's membership status is reported wrong on the website. I'm DAZ+ through November, but my account says 'membership n/a' under status, and reports me as DAZ base below that. Coupon is there. Should we raise tickets?

  • IgIg Posts: 33

    Lots of the items in the Recently Mad list ( https://www.daz3d.com/recently-mad-items ) are not showing the 30% discount and do not get the 50% Gold Star discount when added to the cart. I only get 5%, which shows I have the Gold Star.

    Example item Gothika by Candleight Add-on. Screenshot attached.

     

    Clip.jpg
    987 x 604 - 121K
  • tsroemitsroemi Posts: 3,461

    Ig said:

    Lots of the items in the Recently Mad list ( https://www.daz3d.com/recently-mad-items ) are not showing the 30% discount and do not get the 50% Gold Star discount when added to the cart. I only get 5%, which shows I have the Gold Star.

    Example item Gothika by Candleight Add-on. Screenshot attached.

     

    There's also products in the list that do show the 30% off but don't get the 50% with a gold star, see example. It happened with basically every item I tried though. Maybe the category is broken? Or it might be me again of course ... 

    IMG_8842.png
    2360 x 1640 - 2M
    IMG_8841.png
    2360 x 1640 - 1M
  • Cris PalominoCris Palomino Posts: 12,454

    tsroemi said:

    Hi, should we add this here? I'm also one of those who's membership status is reported wrong on the website. I'm DAZ+ through November, but my account says 'membership n/a' under status, and reports me as DAZ base below that. Coupon is there. Should we raise tickets?

    I would say yes for now.  

  • Cris PalominoCris Palomino Posts: 12,454
    edited March 22

    Ig said:

    Lots of the items in the Recently Mad list ( https://www.daz3d.com/recently-mad-items ) are not showing the 30% discount and do not get the 50% Gold Star discount when added to the cart. I only get 5%, which shows I have the Gold Star.

    Example item Gothika by Candleight Add-on. Screenshot attached.

     

    Will report. 

    Post edited by Cris Palomino on
  • tsroemitsroemi Posts: 3,461

    Cris Palomino said:

    tsroemi said:

    Hi, should we add this here? I'm also one of those who's membership status is reported wrong on the website. I'm DAZ+ through November, but my account says 'membership n/a' under status, and reports me as DAZ base below that. Coupon is there. Should we raise tickets?

    I would say yes for now.  

    Okay, sent a ticket just now. 

  • Richard HaseltineRichard Haseltine Posts: 107,945

    tsroemi said:

    Cris Palomino said:

    tsroemi said:

    Hi, should we add this here? I'm also one of those who's membership status is reported wrong on the website. I'm DAZ+ through November, but my account says 'membership n/a' under status, and reports me as DAZ base below that. Coupon is there. Should we raise tickets?

    I would say yes for now.  

    Okay, sent a ticket just now. 

    Actually, I would say no - as long as the membership is working (you get   discounts, coupons can be used, for Prmier any dependent features in DS work) then it is a known, and purely cosmetic, issue so not adding a ticket will, at least until we say it should be fixed in general, leave more attention free for those who do have issues.

  • Charlie JudgeCharlie Judge Posts: 13,242

    Cris Palomino said:

    Ig said:

    Lots of the items in the Recently Mad list ( https://www.daz3d.com/recently-mad-items ) are not showing the 30% discount and do not get the 50% Gold Star discount when added to the cart. I only get 5%, which shows I have the Gold Star.

    Example item Gothika by Candleight Add-on. Screenshot attached.

     

    Will report. 

    Any updates on this? I have a gold star but still am not getting 50% off on a lot of the Recently Mad items including:

    https://www.daz3d.com/middle-age-men-hd-for-genesis-9

    https://www.daz3d.com/xi-street-of-mumbai

    https://www.daz3d.com/meerkat-by-am

    https://www.daz3d.com/fg-pirate-island-bundle

    https://www.daz3d.com/xi-mumbai-promenade

    https://www.daz3d.com/asteroid-belt-kt15

    https://www.daz3d.com/xi-mumbai-restaurant

    https://www.daz3d.com/xi-auto-rickshaw

    https://www.daz3d.com/dforce-mk-nurse-uniform-for-genesis-9

    https://www.daz3d.com/screen-legends-for-genesis-9

    https://www.daz3d.com/or3d-field-gun

    https://www.daz3d.com/cutting-onions-props-and-poses-for-genesis-9

    https://www.daz3d.com/rococo-room-texture-set-blue-green-and-red

    I hope it can be fixed before the sale ends.

  • apocalypse_cowapocalypse_cow Posts: 69
    edited March 22

    Charlie Judge said:

    Cris Palomino said:

    Ig said:

    Lots of the items in the Recently Mad list ( https://www.daz3d.com/recently-mad-items ) are not showing the 30% discount and do not get the 50% Gold Star discount when added to the cart. I only get 5%, which shows I have the Gold Star.

    Example item Gothika by Candleight Add-on. Screenshot attached.

     

    Will report. 

    Any updates on this? I have a gold star but still am not getting 50% off on a lot of the Recently Mad items including:

    https://www.daz3d.com/middle-age-men-hd-for-genesis-9

    https://www.daz3d.com/xi-street-of-mumbai

    https://www.daz3d.com/meerkat-by-am

    https://www.daz3d.com/fg-pirate-island-bundle

    https://www.daz3d.com/xi-mumbai-promenade

    https://www.daz3d.com/asteroid-belt-kt15

    https://www.daz3d.com/xi-mumbai-restaurant

    https://www.daz3d.com/xi-auto-rickshaw

    https://www.daz3d.com/dforce-mk-nurse-uniform-for-genesis-9

    https://www.daz3d.com/screen-legends-for-genesis-9

    https://www.daz3d.com/or3d-field-gun

    https://www.daz3d.com/cutting-onions-props-and-poses-for-genesis-9

    https://www.daz3d.com/rococo-room-texture-set-blue-green-and-red

    I hope it can be fixed before the sale ends.

    As far as I can tell, none of the items in the "Recently Mad Releases" category have the discount applied properly

    Post edited by apocalypse_cow on
  • Matt_CastleMatt_Castle Posts: 3,004
    Can corroborate. None of the Recently Mad items I've tried are working correctly as part of the sale.
  • frank0314frank0314 Posts: 14,707
    edited March 22

    Some of the stuff wasn't supposed to be in there, and some needed to be fixed, but it should be working now. Be sure to do a hard refresh first if not seeing a difference and let us know if things are still not working.

    Post edited by frank0314 on
  • lulamfadalulamfada Posts: 77

    Even after a hard refresh, none of the Recently Mad I've tried are discounting properly--I get 37% even though the page says a Gold Star gives 50%. Newly Mad work fine.

  • tsroemitsroemi Posts: 3,461

    Same here, it's just not working at all.

This discussion has been closed.