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DAZ achieves new lows in customer support (but appears to have ambitions to go lower still)

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  • info_b3470fa520info_b3470fa520 Posts: 901

    Nemesis, I do generate serial numbers. Email me with your problem. [email protected]

    If you have an installation issue, I usually offer tech support via Skype.

  • nemesis10nemesis10 Posts: 3,968

    info_b3470fa520 said:

    Nemesis, I do generate serial numbers. Email me with your problem. [email protected]

    If you have an installation issue, I usually offer tech support via Skype.

    All is fine. I was using you as an example of how PA's deal withy serial numbers. Your product is support is execellent and has the added benefit that you are still alive.

    The poster has a bind because the poster is in one of five states:

    1. the installer doesn't work on his current os so the  serial number won't work and the product doesn't work
    2. Daz3d provides a new serial number and product which will fail since the installer doesn't work and a new serial number won't work
    3. a surgical remedy doesn't work since the surgery doesn't allow the serial number to work
    4. a virtualized version doesn't work since the installer never does the final step to allow the serial number to work
    5. and, finally,  the PA provides a serial number that bypasses the problem but the PA is dead and thus cannot provide a serial number or any support

    There doesn't seem to be a simple solution to the problem

  • WonderlandWonderland Posts: 7,137

    nemesis10 said:

    info_b3470fa520 said:

    Nemesis, I do generate serial numbers. Email me with your problem. [email protected]

    If you have an installation issue, I usually offer tech support via Skype.

    All is fine. I was using you as an example of how PA's deal withy serial numbers. Your product is support is execellent and has the added benefit that you are still alive.

    The poster has a bind because the poster is in one of five states:

    1. the installer doesn't work on his current os so the  serial number won't work and the product doesn't work
    2. Daz3d provides a new serial number and product which will fail since the installer doesn't work and a new serial number won't work
    3. a surgical remedy doesn't work since the surgery doesn't allow the serial number to work
    4. a virtualized version doesn't work since the installer never does the final step to allow the serial number to work
    5. and, finally,  the PA provides a serial number that bypasses the problem but the PA is dead and thus cannot provide a serial number or any support

    There doesn't seem to be a simple solution to the problem

    Daz creates the installers, don't they? Couldn't they create a new installer with the correct serial number? Or if the customer could use the original installer on an older Mac and transfer the files through an external drive? Another possibility, get a Windows emulator for the Mac and open the file.

  • nemesis10nemesis10 Posts: 3,968

    Wonderland said:

    nemesis10 said:

    info_b3470fa520 said:

    Nemesis, I do generate serial numbers. Email me with your problem. [email protected]

    If you have an installation issue, I usually offer tech support via Skype.

    All is fine. I was using you as an example of how PA's deal withy serial numbers. Your product is support is execellent and has the added benefit that you are still alive.

    The poster has a bind because the poster is in one of five states:

    1. the installer doesn't work on his current os so the  serial number won't work and the product doesn't work
    2. Daz3d provides a new serial number and product which will fail since the installer doesn't work and a new serial number won't work
    3. a surgical remedy doesn't work since the surgery doesn't allow the serial number to work
    4. a virtualized version doesn't work since the installer never does the final step to allow the serial number to work
    5. and, finally,  the PA provides a serial number that bypasses the problem but the PA is dead and thus cannot provide a serial number or any support

    There doesn't seem to be a simple solution to the problem

    Daz creates the installers, don't they? Couldn't they create a new installer with the correct serial number? Or if the customer could use the original installer on an older Mac and transfer the files through an external drive? Another possibility, get a Windows emulator for the Mac and open the file.

    You are getting closer to the problem:

    Daz3d may have created the installer a long long time ago (or may not have in this particular case) but that technology is gone.  They can't create an installer with the correct serial number since the late PA is the only one who has access to the ability to activate the serial number.  The problem with using an older Mac and transferring or a Windows emulator is that the installer writes "invisible" information to the system that doesn't seem to transfer hence the serial number doesn't work.

  • artxtapartxtap Posts: 186

    Panzer Emerald said:

    ........

    Also, it could be a lack of bodies to fill positions in the service (food and retail mainly) industry in general. You see it everywhere, all the people who used to work in that sector left after COVID for numerous reasons, not wanting to be dealing with Karen-esque customers anymore being one of them.  
    ............

     

    and just plain dead, 6 feet under.

  • Panzer EmeraldPanzer Emerald Posts: 727

    You know, I'm legitimately surprised that after all this time and with all the advances that've happened with plug-ins that no one has really stepped up to the plate to do their take on the GenX line as a spiritual successor. There was X-Transfer, but iirc that only worked between Gen3 and Gen8 and even that was highly unreliable and prone to frequent crashes from my experience. 

    Sorry to get off topic, but it's a thought that I sometimes have when this subject comes up every so often.

  • KeryaKerya Posts: 10,943

    Panzer Emerald said:

    You know, I'm legitimately surprised that after all this time and with all the advances that've happened with plug-ins that no one has really stepped up to the plate to do their take on the GenX line as a spiritual successor. There was X-Transfer, but iirc that only worked between Gen3 and Gen8 and even that was highly unreliable and prone to frequent crashes from my experience. 

    Sorry to get off topic, but it's a thought that I sometimes have when this subject comes up every so often.

     

    Maybe it is simply that Dimension3d was a genius ... 

  • kyoto kidkyoto kid Posts: 42,301
    edited December 2022

    ...indeed, he was.  GenerationX and X2 were integral to my custom character development.  For example I could create use G1 Toon characters with G3 and have a wider variety of clothing, skins, and hair to choose from.  Same for any special morphs (like Dario Fish's HFS Ultimate Shapes) released for G1.  

    Crikey would love ot have just one day free of 502/504 errors. 

    Post edited by kyoto kid on
  • NylonGirlNylonGirl Posts: 2,330

    Panzer Emerald said:

    You know, I'm legitimately surprised that after all this time and with all the advances that've happened with plug-ins that no one has really stepped up to the plate to do their take on the GenX line as a spiritual successor. There was X-Transfer, but iirc that only worked between Gen3 and Gen8 and even that was highly unreliable and prone to frequent crashes from my experience. 

    Sorry to get off topic, but it's a thought that I sometimes have when this subject comes up every so often.

    I think a big part of the problem is a lack of documentation, or that it is not organized very well. Even somebody who is good at programming would have a hard time figuring out how it's done in DAZ. I'd say the only thing less informative is the documentation for creating a plugin for Kodi.

  • GordigGordig Posts: 10,752

    NylonGirl said:

    Panzer Emerald said:

    You know, I'm legitimately surprised that after all this time and with all the advances that've happened with plug-ins that no one has really stepped up to the plate to do their take on the GenX line as a spiritual successor. There was X-Transfer, but iirc that only worked between Gen3 and Gen8 and even that was highly unreliable and prone to frequent crashes from my experience. 

    Sorry to get off topic, but it's a thought that I sometimes have when this subject comes up every so often.

    I think a big part of the problem is a lack of documentation, or that it is not organized very well. Even somebody who is good at programming would have a hard time figuring out how it's done in DAZ. I'd say the only thing less informative is the documentation for creating a plugin for Kodi.

    Is that a new development, though? I'm relatively new to Daz, so if there was a time when better documentation was available, I wasn't around for it.

  • kyoto kidkyoto kid Posts: 42,301

    ...I used to programme back in the 70s and 80s when documentation was mandatory, unlike as what appears to be the case today.. 

  • PerttiAPerttiA Posts: 10,024

    kyoto kid said:

    ...I used to programme back in the 70s and 80s when documentation was mandatory, unlike as what appears to be the case today.. 

    Nowadays it's all browser-based and nobody knows how to do it otherwise frown 

  • richardandtracyrichardandtracy Posts: 7,855
    edited December 2022
    I use C++ Builder 10 to program a few little applications. The current online documentation is awful. I find myself regularly going back to the Borland .hlp documentation for C++ Builder 4 (1999), as that documents methods and properties that are missing in the current online versions of the same documentation which the current owners of the software 'cannot find', an excuse best described as 'Utterly pathetic'. The DAZ Studio scripting language is much better documented than the main program itself, but it's nowhere near as good as the current documentation for C++ Builder 10, which I don't admire.
    Post edited by richardandtracy on
  • TheMysteryIsThePointTheMysteryIsThePoint Posts: 3,330

    richardandtracy said:

    I use C++ Builder 10 to program a few little applications. The current online documentation is awful. I find myself regularly going back to the Borland .hlp documentation for C++ Builder 4 (1999), as that documents methods and properties that are missing in the current online versions of the same documentation which the current owners of the software 'cannot find', an excuse best described as 'Utterly pathetic'. The DAZ Studio scripting language is much better documented than the main program itself, but it's nowhere near as good as the current documentation for C++ Builder 10, which I don't admire.

    +1 For C++ Builder, which back in the day I affectionately referred to as VB for C++ :) Borland was quite the company. I mean, how do you write a GUI Framework (OWL) that is better than the framework from the company that wrote the OS it runs on?

     

  • TheMysteryIsThePointTheMysteryIsThePoint Posts: 3,330

    NylonGirl said:

    Panzer Emerald said:

    You know, I'm legitimately surprised that after all this time and with all the advances that've happened with plug-ins that no one has really stepped up to the plate to do their take on the GenX line as a spiritual successor. There was X-Transfer, but iirc that only worked between Gen3 and Gen8 and even that was highly unreliable and prone to frequent crashes from my experience. 

    Sorry to get off topic, but it's a thought that I sometimes have when this subject comes up every so often.

    I think a big part of the problem is a lack of documentation, or that it is not organized very well. Even somebody who is good at programming would have a hard time figuring out how it's done in DAZ. I'd say the only thing less informative is the documentation for creating a plugin for Kodi.

    The most frustrating thing for me about DAZ is this: They offer a native C++ SDK that gives essentially unoccluded access to everything DS can do. But they don't document any of it in any meaningful way.

    If there were some sort of official technical support, or even a paid option, so that any enterprising nerd could implement his/her vision, we woud have many more cool plugins to do all sorts of things. As it stands, figuring things out just takes too long for the majority of people who develop for DS in between work and family.

    I think that instead of wishing for DAZ to implement certain features when they give every sign of not having sufficient dev resources, we should be wishing for quality documentation so that the community of programmers here (whose numbers are probably several times that of the DS dev team) can become engaged and be productive. Other render engines? Check. Working IK? Check. Gen X version 9? Check.

    More documentation = more cool stuff. That's what we should be asking for, not specific features, assuming what the users want has any effect at all, which is another debate to be had.

  • FauvistFauvist Posts: 2,290

    Had the same GenX problem on MAC.  Had to resort to using a DAZ Studio version that was a Public Build Beta.  I saved that version of Studio because it's the only one of the newer versions that GenX will work on.

  • NylonGirlNylonGirl Posts: 2,330

    TheMysteryIsThePoint said:

    richardandtracy said:

    I use C++ Builder 10 to program a few little applications. The current online documentation is awful. I find myself regularly going back to the Borland .hlp documentation for C++ Builder 4 (1999), as that documents methods and properties that are missing in the current online versions of the same documentation which the current owners of the software 'cannot find', an excuse best described as 'Utterly pathetic'. The DAZ Studio scripting language is much better documented than the main program itself, but it's nowhere near as good as the current documentation for C++ Builder 10, which I don't admire.

    +1 For C++ Builder, which back in the day I affectionately referred to as VB for C++ :) Borland was quite the company. I mean, how do you write a GUI Framework (OWL) that is better than the framework from the company that wrote the OS it runs on?

     

    My favorite was CodeWarrior.  I started with Borland due to my limited budget in college, but got Codewarrior after a random guy on IRC made it possible. He regretted it when he found out my download speed, but didn't cancel the upload. My professor would only accept code that compiles on Linux. That was a problem due to subtle differences between the Microsoft compiler and GCC, which made things very bad for me. I resorted to writing code and compiling it on a Linux webserver that was available to me, just so I wouldn't fail the classes. But CodeWarrior's strict compiler compiled code for Windows that ran 100% the same as it would when compiled by GCC for Linux. It was a glorious time. It's over now.

  • LeatherGryphonLeatherGryphon Posts: 12,355
    edited January 2023

    Ah, the documentation problem at DAZ.  I'd thought that that topic had long been a skeleton.  Not that the problem was, but the topic was worn out.  Guess not.  I was screaming about DAZ's attitude regarding documentation twenty years ago. It's nice to see that traditions are being upheld.frown

    Post edited by LeatherGryphon on
  • WendyLuvsCatzWendyLuvsCatz Posts: 41,197
    edited January 2023

    a relative of Ralf Sesseler Dimension3D posted after his passing that he never discussed his hobby wirh his family and they also were unable to access his computer so hopes of fixing anything are slim

    Post edited by WendyLuvsCatz on
  • Sven DullahSven Dullah Posts: 7,621

    Fauvist said:

    Had the same GenX problem on MAC.  Had to resort to using a DAZ Studio version that was a Public Build Beta.  I saved that version of Studio because it's the only one of the newer versions that GenX will work on.

    And which version would that be, and which MacOS are you running? 

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 2,968

    LeatherGryphon said:

    Ah, the documentation problem at DAZ.  I'd thought that that topic had long been a skeleton.  Not that the problem was, but the topic was worn out.  Guess not.  I was screaming about DAZ's attitude regarding documentation twenty years ago. It's nice to see that traditions are being upheld.frown

    Ah, yes. I well recall all those years ago trying to find where DS ___ Tool had been moved to because it sure wasn't where the docs said it was, & then figuring out how it worked now. And this was when there weren't updates every few months. Then I wised up and learned to ask here.

    Warning: My resolutions include "doing more renders" & "seeing if I & my computer both like latest DS version" so expect a few more "how do I do this?" posts from me.

     

  • FauvistFauvist Posts: 2,290

    Sven Dullah said:

    Fauvist said:

    Had the same GenX problem on MAC.  Had to resort to using a DAZ Studio version that was a Public Build Beta.  I saved that version of Studio because it's the only one of the newer versions that GenX will work on.

    And which version would that be, and which MacOS are you running? 

    Sorry, that version of DAZ Studio won't even open on my computer now.  GenX was, in my opinion, the single most useful product DAZ ever sold - and now it doesn't work at all.  How ironic.

  • Sven DullahSven Dullah Posts: 7,621

    Fauvist said:

    Sven Dullah said:

    Fauvist said:

    Had the same GenX problem on MAC.  Had to resort to using a DAZ Studio version that was a Public Build Beta.  I saved that version of Studio because it's the only one of the newer versions that GenX will work on.

    And which version would that be, and which MacOS are you running? 

    Sorry, that version of DAZ Studio won't even open on my computer now.  GenX was, in my opinion, the single most useful product DAZ ever sold - and now it doesn't work at all.  How ironic.

    Tks for clarifying! Yeah I've wept oceans already. 

  • kyoto kidkyoto kid Posts: 42,301
    edited January 2023

    ...same here. GenX saved me a tonne of zlotys in the long run as it allowd me to build and extensive "gene pool". for charcter development. I can transfer GenX morphs from G3 to G8 but it means one more step amd G8 is the end of the line.

    Post edited by kyoto kid on
  • NylonGirlNylonGirl Posts: 2,330

    I've come to realize I'm done with those orange sale banner offers that appear at the top of the webpages. The last straw for me was when one of them said "save big on Victoria 9" and saving big meant paying at least $60 to get Victoria 9. Now I just click the banners away without looking at them.

  • frank0314frank0314 Posts: 15,019
    edited January 2023

    I wish there was a way to delete them from the message page because they just keep popping up otherwise. I find myself closing out on quite a few.

    Post edited by frank0314 on
  • LynnInDenverLynnInDenver Posts: 147

    NylonGirl said:

    I've come to realize I'm done with those orange sale banner offers that appear at the top of the webpages. The last straw for me was when one of them said "save big on Victoria 9" and saving big meant paying at least $60 to get Victoria 9. Now I just click the banners away without looking at them.

    For me, it's just that they're selling Genesis 9 content, which I'm not stepping into yet... and I'm stuck between "they're not calling out Editorial Licenses in any way that doesn't require me to do a LOT more work to make sure I don't buy them" and "we just got a credit card number stolen, and I need to revise where I spend money online and how I do it, as this site is unfortunately one of the potential places I had it happen."

  • TorquinoxTorquinox Posts: 4,742

    NylonGirl said:

    I've come to realize I'm done with those orange sale banner offers that appear at the top of the webpages. The last straw for me was when one of them said "save big on Victoria 9" and saving big meant paying at least $60 to get Victoria 9. Now I just click the banners away without looking at them.

    That's a recent development, and I agree. Used to be - a couple or three years ago, I think - orange banners were really cool and the offers were great. Now, they show up for whatever is on sale at the moment, and usually not so great.

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 2,968

    frank0314 said:

    I wish there was a way to delete them from the message page because they just keep popping up otherwise. I find myself closing out on quite a few.

    This used to be possible but it changed within the last couple of years. On the other hand, there were a couple times back then I changed my mind on a message with a code. So now I just wish clicking the X on the banner once would make it stop reappearing; it seems like they need to be clicked off on every new page sometimes.

  • frank0314frank0314 Posts: 15,019

    miladyderyni_173d399f47 said:

    frank0314 said:

    I wish there was a way to delete them from the message page because they just keep popping up otherwise. I find myself closing out on quite a few.

    This used to be possible but it changed within the last couple of years. On the other hand, there were a couple times back then I changed my mind on a message with a code. So now I just wish clicking the X on the banner once would make it stop reappearing; it seems like they need to be clicked off on every new page sometimes.

    It's driving me insane. I keep getting the same banner pop up every day a couple of times a day. It was nice when we were able to delete them. I went into my account yesterday and was like what happened to delete them?

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