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!! Store Issues - Known Problems - Please Read !!

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  • AtiAti Posts: 9,182
    jakiblue said:

    I’m actually starting to see correct prices on product pages and the sale page, instead of having to add to cart to see the correct price! 

    Thats Safari on iPad, haven’t tried chrome on desktop yet. Could we finally be getting somewhere?

    None of the Friends of the sale items show a discount in the store for me, only when I add them to the cart.

  • S_MongerS_Monger Posts: 48
    marble said:

    I noticed that there are typos and an incorrect postcode (Zip code) in my address details so I changed them but I can't save the changes. I have filled in all the required fields (even tried to put something in the Company field even though I am retired and it is not flagged as required). I can't enable the check boxes for Default address and Default Billing Address either. The Save button just does nothing.

    Yep.  Same here

  • NorthOf45NorthOf45 Posts: 5,690

    The prices of PC+ and DO are displaying properly, but not for non-DO's older than 3 days, or so, and no additional discounts, like the "Friends of the Sale" 50% + 10% +10%, but prices are correct in the cart. Checked on MS Edge and Firefox. At least they are the same, now.

  • Richard HaseltineRichard Haseltine Posts: 107,950
    S_Monger said:
    marble said:

    I noticed that there are typos and an incorrect postcode (Zip code) in my address details so I changed them but I can't save the changes. I have filled in all the required fields (even tried to put something in the Company field even though I am retired and it is not flagged as required). I can't enable the check boxes for Default address and Default Billing Address either. The Save button just does nothing.

    Yep.  Same here

    Reporting

  • memcneil70memcneil70 Posts: 5,291

    In the Product Library, when I click on the some names of new products released today, it will not bring up its page, so I can link to the store page. I had made a copy of my Shopping Cart and was able to link through it to my product's store page to make a copy of the promo pages for my records.

    These inclueded:

    Augmentation Outfit Textures

    Cyber Future - Expressions For Genesis 8 Female And Millawa 8

    Z Woman On A Mission Poses And Expressions For Millawa 8

    Dforce Cb Haze Alpha Clothing Set For Genesis 8 Females

    Zhao Hd For Genesis 8 Female

    But these new items do work:

    Dforce Sweet Magnolia Hair For Genesis 3 And 8 Female

    Exmachina Wings For Genesis 8

    Blindxlook Accessories For Genesis 8 Female

    Blindxlook Outfit For Genesis 8 Females

    Something else I am not sure is on the list of fixes, my new purchases today showed a purchase and release date of 3 Nov 2020, two days ago. My other purchases on 1 Nov 2020, and on up are wonky as well, as well as their release dates. This affects my sorting in DS and in DIM, by order date and by install date. 

    I also notice that Nox Hair for G3 which I bought when it was released for G3F/G3M, has its purchased date changed to 2020 to reflect the reissue and repurchase by me in this last bundle. 

    Another very minor issue I have is the font used at the very top of the page for the links. It is not clean and is small and hard to read.  

    I understand if these issues would be considered minor and negligible, but it adds to a customer's frustration. 

    Thank you,

    Mary

  • marblemarble Posts: 7,500
    Richard Haseltine said:
    S_Monger said:
    marble said:

    I noticed that there are typos and an incorrect postcode (Zip code) in my address details so I changed them but I can't save the changes. I have filled in all the required fields (even tried to put something in the Company field even though I am retired and it is not flagged as required). I can't enable the check boxes for Default address and Default Billing Address either. The Save button just does nothing.

    Yep.  Same here

    Reporting

    Thanks Richard

  • Drogo NazhurDrogo Nazhur Posts: 1,265

    I still can't use my gift cards to make a purchase sad

  • Richard HaseltineRichard Haseltine Posts: 107,950
    Richard Haseltine said:
    S_Monger said:
    marble said:

    I noticed that there are typos and an incorrect postcode (Zip code) in my address details so I changed them but I can't save the changes. I have filled in all the required fields (even tried to put something in the Company field even though I am retired and it is not flagged as required). I can't enable the check boxes for Default address and Default Billing Address either. The Save button just does nothing.

    Yep.  Same here

    Reporting

    Several people can't reproduce this, though I can. try clearing cache etc. and if that doesn't help please open a support ticket as it may be account specific.

  • LeanaLeana Posts: 12,748
    Drogo Nazhur said:

    I still can't use my gift cards to make a purchase sad

    Did you redeem it as store credit?

  • GGLGGL Posts: 12
    edited November 2020
    Richard Haseltine said:

    We are told that there should be a fix for the Interactive Licenses showing in the Product Library - could some of you who have Interactive Licenses check your Product Libraries to be sure they are listed on the actual product pages. Thank you.

     

    My interactive licenses appear to be listed both on the individual product pages and my product libraryyes.  I did not check every single one, but I'd guess they are all ok.

    The interactive license discount for Daz Originals does not work. Don't know if that's supposed to be fixed yet.  

    Post edited by GGL on
  • S_MongerS_Monger Posts: 48
    Richard Haseltine said:
    Richard Haseltine said:
    S_Monger said:
    marble said:

    I noticed that there are typos and an incorrect postcode (Zip code) in my address details so I changed them but I can't save the changes. I have filled in all the required fields (even tried to put something in the Company field even though I am retired and it is not flagged as required). I can't enable the check boxes for Default address and Default Billing Address either. The Save button just does nothing.

    Yep.  Same here

    Reporting

    Several people can't reproduce this, though I can. try clearing cache etc. and if that doesn't help please open a support ticket as it may be account specific.

    I tried clearing my cache, no go.  I did inform support of the issue that I am having, though an active support ticket I have about the platinum club page not showing properly in my account.

  • marblemarble Posts: 7,500
    edited November 2020
    Richard Haseltine said:
    Richard Haseltine said:
    S_Monger said:
    marble said:

    I noticed that there are typos and an incorrect postcode (Zip code) in my address details so I changed them but I can't save the changes. I have filled in all the required fields (even tried to put something in the Company field even though I am retired and it is not flagged as required). I can't enable the check boxes for Default address and Default Billing Address either. The Save button just does nothing.

    Yep.  Same here

    Reporting

    Several people can't reproduce this, though I can. try clearing cache etc. and if that doesn't help please open a support ticket as it may be account specific.

    Well I have reported it but I'm not sure that I reported it correctly. Are these Sales Support issues or Technical Support? I opted for Sales Support.

    BTW - clearing cache didn't help. Clearing cache is one of those things that everyone suggests but rarely works.

    Post edited by marble on
  • Richard HaseltineRichard Haseltine Posts: 107,950
    marble said:
    Richard Haseltine said:
    Richard Haseltine said:
    S_Monger said:
    marble said:

    I noticed that there are typos and an incorrect postcode (Zip code) in my address details so I changed them but I can't save the changes. I have filled in all the required fields (even tried to put something in the Company field even though I am retired and it is not flagged as required). I can't enable the check boxes for Default address and Default Billing Address either. The Save button just does nothing.

    Yep.  Same here

    Reporting

    Several people can't reproduce this, though I can. try clearing cache etc. and if that doesn't help please open a support ticket as it may be account specific.

    Well I have reported it but I'm not sure that I reported it correctly. Are these Sales Support issues or Technical Support? I opted for Sales Support.

    If that's wrong they can reassign it, so no problem.

  • Richard HaseltineRichard Haseltine Posts: 107,950
    GGL said:
    Richard Haseltine said:

    We are told that there should be a fix for the Interactive Licenses showing in the Product Library - could some of you who have Interactive Licenses check your Product Libraries to be sure they are listed on the actual product pages. Thank you.

     

    My interactive licenses appear to be listed both on the individual product pages and my product libraryyes.  I did not check every single one, but I'd guess they are all ok.

    The interactive license discount for Daz Originals does not work. Don't know if that's supposed to be fixed yet.  

    Thank you. I will check on the discount.

  • Lee MoonLee Moon Posts: 926

    Woops - it seems that the fix to let customers opt out of storing credit card information on the site is not working.  Just tried purchasing an item and I have a drop down selection for the card I used earlier today and opted out of storing.

    Lee

  • Richard HaseltineRichard Haseltine Posts: 107,950
    Richard Haseltine said:
    GGL said:
    Richard Haseltine said:

    We are told that there should be a fix for the Interactive Licenses showing in the Product Library - could some of you who have Interactive Licenses check your Product Libraries to be sure they are listed on the actual product pages. Thank you.

     

    My interactive licenses appear to be listed both on the individual product pages and my product libraryyes.  I did not check every single one, but I'd guess they are all ok.

    The interactive license discount for Daz Originals does not work. Don't know if that's supposed to be fixed yet.  

    Thank you. I will check on the discount.

    The discounted Interactive Licenses are showing on the product pages I checked - are you not seeing that, or is the price not holding in cart?

  • wsgentrywsgentry Posts: 572

    Looks like some products just won't download...  See attachment.   Never gets above 0bps. 

     

     

    DIM download failure.JPG
    1759 x 1345 - 133K
  • GGLGGL Posts: 12
    Richard Haseltine said:
    Richard Haseltine said:
    GGL said:
    Richard Haseltine said:

    We are told that there should be a fix for the Interactive Licenses showing in the Product Library - could some of you who have Interactive Licenses check your Product Libraries to be sure they are listed on the actual product pages. Thank you.

     

    My interactive licenses appear to be listed both on the individual product pages and my product libraryyes.  I did not check every single one, but I'd guess they are all ok.

    The interactive license discount for Daz Originals does not work. Don't know if that's supposed to be fixed yet.  

    Thank you. I will check on the discount.

    The discounted Interactive Licenses are showing on the product pages I checked - are you not seeing that, or is the price not holding in cart?

    Sorry, I should have been clearer. The price does not hold in the cart.

    daz-interactive-1.jpg
    2341 x 1326 - 311K
    daz-interactive-2.jpg
    2341 x 1326 - 135K
  • Noah LGPNoah LGP Posts: 2,617
    Drogo Nazhur said:

    I still can't use my gift cards to make a purchase sad

    Copy/Paste the code to the redeem page

    https://www.daz3d.com/giftcard/customer

  • StezzaStezza Posts: 8,742
    marjoemartino said:
    3Diva said:

    I'm trying to check out my cart (which contains only freebie items), and it says "Please Select Your Payment Type" and won't let me check out. Here's my cart:

     

    I'm having the same issue. Only have freebies as well

    just tried... all worked ok for me and downloaded vis DiM albeit it was slow to show up.

    I can now bell the mouse!

  • Derek CarlinDerek Carlin Posts: 38
    wsgentry said:

    Looks like some products just won't download...  See attachment.   Never gets above 0bps. 

     

    I had that happen even before the upgrade ... file is missing or misnamed on the server it seems.  I usually just report the product that won't download and (so far), Daz gets around to fixing it within 48 hours .. often I notice I can successully download before they get around to sending me the notice on the ticket that it's fixed.  I've run into that maybe a half dozen  times in the last couple of months ... often (I think) when I'm buying older products, but can't say that for sure.

     

  • zombietaggerungzombietaggerung Posts: 3,844
    edited November 2020

    Finally got my order confirmation e-mail. Four hours later. 

    Post edited by zombietaggerung on
  • SummerhorseSummerhorse Posts: 684
    S_Monger said:
    DAZ_Rawb said:
    S_Monger said:

    Unfortunately I still cannot buy anything from the store (processing error), despite nothing being wrong with my credit card.  I tried with different items  today, same result with each one.  I did get an email this morning saying they are working on my Platinum Club issue though.  So there's that.

    Try adding a new address, some of the old addresses that were imported aren't appreciated by the new system because the new system is a lot more strict on the addresses than the old one.

    Well..  I removed my saved credit card so I could redo the payment info.  I re-added my address and other info, clicked submit and nothing.  It doesn't show on my account at all.  All it shows is "No profiles saved yet"  I just can't win...

    Same issue here. No joy

  • Gusf1Gusf1 Posts: 258
    Summerhorse said:
    S_Monger said:
    DAZ_Rawb said:
    S_Monger said:

    Unfortunately I still cannot buy anything from the store (processing error), despite nothing being wrong with my credit card.  I tried with different items  today, same result with each one.  I did get an email this morning saying they are working on my Platinum Club issue though.  So there's that.

    Try adding a new address, some of the old addresses that were imported aren't appreciated by the new system because the new system is a lot more strict on the addresses than the old one.

    Well..  I removed my saved credit card so I could redo the payment info.  I re-added my address and other info, clicked submit and nothing.  It doesn't show on my account at all.  All it shows is "No profiles saved yet"  I just can't win...

    Same issue here. No joy

        This hapened to me also but, when I went away and came back, it actually DID save to my acct.  I did this under PAYMENT METHODS in my acct and it worked.  It DID NOT work in the check out.  IE, I first tried adding a card at check out and it didn't work. It did work in payment methods, but didn't show up right away.

                  Gus

  • jd641jd641 Posts: 462
    jd641 said:

    The DAZ Connect Offline package link for Honni 8 is still bringing me to an error page saying "not found".

     

    The additional files for other formats for the Zweihander https://www.daz3d.com/zweihanders give me a "Auth invalid" message.

    I'm adding an additional failed download for Zhao HD's offline package download. I get:

    code "internal_error"
    message "internal incident"
    status 500
  • kyoto kidkyoto kid Posts: 41,847
    bytescapes said:

    Sorry to report that the new store software escaped from my computer, ate everything in the fridge, left its dirty dishes in the sink and chased the cats round the house for an hour. It also hit on my girlfriend, left the cap off the toothpaste tube, and finally ran out the front door with all my credit cards and my favorite jacket, muttering vague threats about coming back later. I think it has a copy of my keys, so I'm getting the locks changed.

    WHEN ARE DAZ GOING TO FIX THIS?

    ...laugh

  • tombraider4evertombraider4ever Posts: 744
    kyoto kid said:
    bytescapes said:

    Sorry to report that the new store software escaped from my computer, ate everything in the fridge, left its dirty dishes in the sink and chased the cats round the house for an hour. It also hit on my girlfriend, left the cap off the toothpaste tube, and finally ran out the front door with all my credit cards and my favorite jacket, muttering vague threats about coming back later. I think it has a copy of my keys, so I'm getting the locks changed.

    WHEN ARE DAZ GOING TO FIX THIS?

    ...laugh

    laughlaugh 
     

  • NorthOf45NorthOf45 Posts: 5,690

    Orders now showing SKUs where they were blank before. Still getting confirmation e-mails (always did), after maybe 5-10 minutes. Quantity is showing (1 instead of 0).

  • Cora ReginaCora Regina Posts: 731

    The credit card thing is still screwed up.

    It no longer saves the complete info to our Payment Methods, however it DOES continue to save the last four digits (or nickname) somewhere because they show up in the drop-down selection on future purchases. No additional info attached that I can tell, but it's still harvesting and saving what it can without permission.

    Also, "Save this credit card" should be opt-IN, and not opt-OUT.

  • Cora ReginaCora Regina Posts: 731

    Also: the store now cannot process that card, manually entered.

This discussion has been closed.