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!! Store Issues - Known Problems - Please Read !!

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  • sweet-talkin-melissa_26d96ec23csweet-talkin-melissa_26d96ec23c Posts: 33

    One new thing. I was issued a refund on Request #351420 for store credit and it is still not showing. This was hours ago.

  • TheMageWilliamTheMageWilliam Posts: 65
    S_Monger said:

    Unfortunately I still cannot buy anything from the store (processing error), despite nothing being wrong with my credit card.  I tried with different items  today, same result with each one.  I did get an email this morning saying they are working on my Platinum Club issue though.  So there's that.

    I've stopped buying until this is straightened out, except the free stuff, which finally worked.

    But I am still annoyed that I lost all the notes I had on over 260 items in my wish list, and that wasn't a glitch.

    I am currently building my own database so I can hopefully rebuild all the notes I had. I wasn't even aware that there was any update to the store coming. Had I known those would be taken down I probably would have screenshotted everything so my months of note building could easily be rebuilt

  • S_MongerS_Monger Posts: 48
    TheMageWilliam said:
    S_Monger said:

    Unfortunately I still cannot buy anything from the store (processing error), despite nothing being wrong with my credit card.  I tried with different items  today, same result with each one.  I did get an email this morning saying they are working on my Platinum Club issue though.  So there's that.

    I've stopped buying until this is straightened out, except the free stuff, which finally worked.

    But I am still annoyed that I lost all the notes I had on over 260 items in my wish list, and that wasn't a glitch.

    I am currently building my own database so I can hopefully rebuild all the notes I had. I wasn't even aware that there was any update to the store coming. Had I known those would be taken down I probably would have screenshotted everything so my months of note building could easily be rebuilt

    Yeah, I figured I would give it one last ditch effort.  The freebies do work for me again, which is fine.  I'm just miffed that I am missing out on deals for items I wanted during this whole mess. 

  • Peter WadePeter Wade Posts: 1,666

    Its getting worse. DIM still doesn't show me anything ready to download. Yesterday I got round this by downloading manually and puttingf the files into the downloads directory. Today I can't get to the download page for Cryolab, Augmentation Outfit or its's extra textures, Cyber Future Expressions, Haze Alpha Clothing or Zhao. Clicking on them in the list on my library page does nothing. Right clicking and trying open in new tab gives me a page saying The server experienced an error: followed by a number. The number is different each time I try it, even on the same item. I've seen 18 and 19 digit numbers here.

  • nonesuch00nonesuch00 Posts: 18,722
    Wonderland said:

     

    DAZ_Rawb said:
    dawnblade said:

    @daz_rawb any chance you can speak about why some are not getting email order confirmations, but did before the site update? They're not in spam folders.

    The emails were changed to send through the same system as the daily newsletters, so that all of the store emails would come from the same source, the old system we had of sending directly from the servers was ending up in a lot of people's spam folders.

     

    Unfortunately, if you are unsubscribed from the newsletter it might filter these messages out as well, although these messages are marked as transactional and should skip the unsubscribe list. We are talking with our email provider about this.

    I haven’t received a confirmation email since Saturday and I don’t know how to subscribe to the newsletter. Where do I subscribe? 

    To re-sub once you cancel your sub you have to open a ticket with CS and ask them to re-sub you.

  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020
    Wonderland said:

     

    DAZ_Rawb said:
    dawnblade said:

    @daz_rawb any chance you can speak about why some are not getting email order confirmations, but did before the site update? They're not in spam folders.

    The emails were changed to send through the same system as the daily newsletters, so that all of the store emails would come from the same source, the old system we had of sending directly from the servers was ending up in a lot of people's spam folders.

     

    Unfortunately, if you are unsubscribed from the newsletter it might filter these messages out as well, although these messages are marked as transactional and should skip the unsubscribe list. We are talking with our email provider about this.

    I haven’t received a confirmation email since Saturday and I don’t know how to subscribe to the newsletter. Where do I subscribe? 

     

    There is an email only for the orders done since November 4 10pm (UTC) by using the previous method.

    The emails sent by the Newsletter method are lost if you unsubscribed.

    Post edited by Noah LGP on
  • zombietaggerungzombietaggerung Posts: 3,844

    Interestingly, I recieved an order confimation e-mail for the freebies, but I just risked a PCFAD item, purchased with store credit, and have recieved no e-mail confirmation. Though the order did go through with no problem, deducted from my store credit and is available in my product library. 

  • barbultbarbult Posts: 26,192
    edited November 2020
    Wonderland said:
    Interestingly, I recieved an order confimation e-mail for the freebies, but I just risked a PCFAD item, purchased with store credit, and have recieved no e-mail confirmation. Though the order did go through with no problem, deducted from my store credit and is available in my product library. 

    It takes a few minutes sometimes. You may get it yet.

    Post edited by barbult on
  • bagusdgbagusdg Posts: 22
    edited November 2020

    I am sorry if, instead of focusing on more common problems, I will only present what I observed about myself.

    • I can see there is still no fixed problem with all Platinum Club accounts (I doubt if I'm the only one). I cleared cache, deleted cookies, installed new web browser, logged off, logged in and I have no access to PC + membership (expiration date: October 30, 2021) due to the fault of the store. There will be 7 days in total, including October issues. There are 3 tickets waiting for answers in the help center. It takes a long time to get a specific answer (unless they don't answer at all, you have to put another request).
    • When you click "dismiss" icon on purple/orange banner, the message automatically and permanently disappears from the exclusive offers in the "Messages" tab. This has never happened before.
    • The shopping cart takes a long time to load when we add more items or when we remove something from it. I know this is a common problem, but it is worth of reminding. The shopping cart in Renderosity should be as a good example.
    • From what I remember, each purchased item had a link to the documentation and now it is missing. There are a lot of empty placeholders when I enter the Documentation Center.
    • Links from DazConnect menu in app don't redirect to the correct page (Wishlist, Gallery, etc.).
    • When entering the forum, there are some cosmetic errors, but they do not bother you at all (maybe they only hurt with the lack of icons).
    Post edited by bagusdg on
  • TaozTaoz Posts: 10,249
    barbult said:

    Ypui could bathc resize them withThese gigantic thumbnails in DIM are getting really annoying. If I just move my cursor over the DIM window, a huge image (product thumbnail) pops up, covering the entire DIM window and most of my whole monitor. Some of these "thumbnails" are bigger than my whole monitor and there is no means to even scroll them to see top of the image with the important text information. Seeing that text information is important, and often the whole reason I wanted to pop up that thumbnail display in the first place. Please make a thumbnail a THUMBNAIL again.

    You can batch resize them with IrfanView.

  • Richard HaseltineRichard Haseltine Posts: 107,945
    bagusdg said:

    I am sorry if, instead of focusing on more common problems, I will only present what I observed about myself.

    • I can see there is still no fixed problem with all Platinum Club accounts (I doubt if I'm the only one). I cleared cache, deleted cookies, installed new web browser, logged off, logged in and I have no access to PC + membership (expiration date: October 30, 2021) due to the fault of the store. There will be 7 days in total, including October issues. There are 3 tickets waiting for answers in the help center. It takes a long time to get a specific answer (unless they don't answer at all, you have to put another request).
    • When you click "dismiss" icon on purple/orange banner, the message automatically and permanently disappears from the exclusive offers in the "Messages" tab. This has never happened before.
    • The shopping cart takes a long time to load when we add more items or when we remove something from it. I know this is a common problem, but it is worth of reminding. The shopping cart in Renderosity should be as a good example.
    • From what I remember, each purchased item had a link to the documentation and now it is missing. There are a lot of empty placeholders when I enter the Documentation Center.

    That was from the Daz Deals plug-in, not Daz

    bagusdg said:
    • Links from DazConnect menu in app don't redirect to the correct page (Wishlist, Gallery, etc.).

    Again, I think these were Daz Deals - I certainly don't think there was anything else goign to galeries (and galleries are currently down anyway).

    bagusdg said:
    • When entering the forum, there are some cosmetic errors, but they do not bother you at all (maybe they only hurt with the lack of icons).

     

  • zombietaggerungzombietaggerung Posts: 3,844
    barbult said:
    Wonderland said:
    Interestingly, I received an order confirmation e-mail for the freebies, but I just risked a PCFAD item, purchased with store credit, and have received no e-mail confirmation. Though the order did go through with no problem, deducted from my store credit and is available in my product library. 

    It takes a few minutes sometimes. You may get it yet.

    It's usually instantaneous for me. The freebie order confirmations certainly were. And I do get the newsletters/promo emails just fine. Always have.

  • DAZ_RawbDAZ_Rawb Posts: 817
    S_Monger said:

    Unfortunately I still cannot buy anything from the store (processing error), despite nothing being wrong with my credit card.  I tried with different items  today, same result with each one.  I did get an email this morning saying they are working on my Platinum Club issue though.  So there's that.

    Try adding a new address, some of the old addresses that were imported aren't appreciated by the new system because the new system is a lot more strict on the addresses than the old one.

  • Rod Wise DriggoRod Wise Driggo Posts: 2,309

    Is the coupon issue still there. Cannot apply 11_20Save6 to a cart full of PFAD.

  • bagusdgbagusdg Posts: 22
    Richard Haseltine said:

    That was from the Daz Deals plug-in, not Daz​

    What you referred to? You mean about "link to the documentation"?
     

    Richard Haseltine said:

    Again, I think these were Daz Deals - I certainly don't think there was anything else goign to galeries (and galleries are currently down anyway).

    I referred to the links in DAZ Studio menu. There is a "Connect" tab.

  • MJ007MJ007 Posts: 1,716
    edited November 2020
    TheMageWilliam said:
    S_Monger said:

    Unfortunately I still cannot buy anything from the store (processing error), despite nothing being wrong with my credit card.  I tried with different items  today, same result with each one.  I did get an email this morning saying they are working on my Platinum Club issue though.  So there's that.

    I've stopped buying until this is straightened out, except the free stuff, which finally worked.

    But I am still annoyed that I lost all the notes I had on over 260 items in my wish list, and that wasn't a glitch.

    I am currently building my own database so I can hopefully rebuild all the notes I had. I wasn't even aware that there was any update to the store coming. Had I known those would be taken down I probably would have screenshotted everything so my months of note building could easily be rebuilt

    It finally appears to be working for me.  Appreciate all the work you guys are putting in.

    -MJ

    Post edited by MJ007 on
  • DAZ_RawbDAZ_Rawb Posts: 817

    Just deployed a site update, should have fixed credit card storage, paypal checkouts with partial store credit, having the cookie set correctly to display catalog pricing more reliabily, and displaying purchased interactive licenses in the product library.

  • fixmypcmikefixmypcmike Posts: 19,684

    Biweekly freebies still not free on page, free in cart

  • fixmypcmikefixmypcmike Posts: 19,684

    Product library not in purchase date order, Nov. 1 purchases missing

  • Phoenix1966Phoenix1966 Posts: 1,835
    edited November 2020

    I was getting email receipts of purchases up through yesterday like usual/no interuption. A purchase I made about 30 minutes ago did not result in an emailed order receipt for the first time.

    I am also seeing that closing out an orange banner removes the offer from the message inbox.

    Post edited by Phoenix1966 on
  • kimhkimh Posts: 394

    Yay, DIM finally worked for me :-)

  • Richard HaseltineRichard Haseltine Posts: 107,945
    Fixmypcmike said:

    Product library not in purchase date order, Nov. 1 purchases missing

    It's been noted, thanks, but since they are free in cart it's not at the top of the list.

  • mwokeemwokee Posts: 1,275

    Just a suggestion... the next time you put out a big upgrade, don't do it in the middle of the annual sale. Do it during a week that is static, no new sales, hold back on putting out new products.

  • Lee MoonLee Moon Posts: 926
    edited November 2020
    DAZ_Rawb said:

    Just deployed a site update, should have fixed credit card storage, paypal checkouts with partial store credit, having the cookie set correctly to display catalog pricing more reliabily, and displaying purchased interactive licenses in the product library.

    The checkbox to opt out of storing card info seems to have worked just fine.  I'm sure others will appreciate the work you all did to make that happen today.

    I did attempt to make a second purchase using one of the PC coupons.  The amount came up as $0.00 (the item was listed at a little under $6.00), that was as expected.  However, I couldn't check out.  Even with the $0.00 due, I got a message to enter a payment type, but with no ability to do so.

    Maybe sign off, clear cookies & cache again?

    *edit* Signing off, clearing cookies and cache didn't help.  The please select payment type message pops up with a zero balance cart for me. :)

    Lee

    Post edited by Lee Moon on
  • watchdog79watchdog79 Posts: 1,026

    I found a problem with finding product I already own in the store. They do not display upon search, because the box to hide owned items is checked. However, even unchecking the box does not show the owned items.

    I tried getting a link in Daz Studio, but that does not work either and says the products have not been released. I can get to Alexandra 8 in my example from her Pro bundle, which displays, because I do not own it. Items not in a bundle or in a budle I do own cannot be displayed anyhow.

    Is this a known bug?

    Alexandra 8 store page.png
    1894 x 905 - 721K
    Alexandra 8 not released.png
    1050 x 629 - 72K
  • FenixPhoenixFenixPhoenix Posts: 3,181
    Rod Wise Driggo said:

    Is the coupon issue still there. Cannot apply 11_20Save6 to a cart full of PFAD.

    I believe PFAD products are exempt from coupons AFAIK.

  • ChoholeChohole Posts: 33,604
    FenixPhoenix said:
    Rod Wise Driggo said:

    Is the coupon issue still there. Cannot apply 11_20Save6 to a cart full of PFAD.

    I believe PFAD products are exempt from coupons AFAIK.

    You are correct

     

  • Rod Wise DriggoRod Wise Driggo Posts: 2,309

    Ah, OK, thanks for the info. Did not know that.

  • barbultbarbult Posts: 26,192
    Taoz said:
    barbult said:

    Ypui could bathc resize them withThese gigantic thumbnails in DIM are getting really annoying. If I just move my cursor over the DIM window, a huge image (product thumbnail) pops up, covering the entire DIM window and most of my whole monitor. Some of these "thumbnails" are bigger than my whole monitor and there is no means to even scroll them to see top of the image with the important text information. Seeing that text information is important, and often the whole reason I wanted to pop up that thumbnail display in the first place. Please make a thumbnail a THUMBNAIL again.

    You can batch resize them with IrfanView.

    I downloaded it and installed. I batch converted the giant thumbnails and now DIM is usable for me again. Thank you for the suggestion.

  • 3Diva3Diva Posts: 11,970
    edited November 2020

    I'm trying to check out my cart (which contains only freebie items), and it says "Please Select Your Payment Type" and won't let me check out. Here's my cart:

    Daz Freebie Purchase - 11-05-2020.jpg
    1761 x 347 - 61K
    Post edited by 3Diva on
This discussion has been closed.