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Sales thread: Report Issues Here. & "There's Always Another Sale™"

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  • Cris PalominoCris Palomino Posts: 12,454
    arbee999 said:

    New one (I think smiley) - My PayPal checkout is stuck in a spin - been more than five minutes now

    Try logging out and back again.

  • arbee999arbee999 Posts: 104
    edited October 2020
    Cris Palomino said:
    arbee999 said:

    New one (I think smiley) - My PayPal checkout is stuck in a spin - been more than five minutes now

    Try logging out and back again.

    Thanks Cris - that did the trick, but I had to log out of both DAZ & PayPal. Hope it doesn't charge me twice smiley

    Post edited by arbee999 on
  • gwp15gwp15 Posts: 71
    jakiblue said:

    be interesting to update if you get it - as they weren’t supposed to be in the section and reverted where the “error” was fixed. 

    gwp15 said:

    Same thing happened to me with the PC Price for a Day items. My cart was showing $24.86 all day, with "SY Victoria 4 and Michael 4 Clones for Genesis 8", "SY dForce Roman Clothing Pack Genesis 8 Male", and "SY Hat and Hair Helper Genesis 8" all still showing at the PC for a Day price, but when I went to check out, the total was $97.93 because these items had changed to $29.95, $27.95 and $19.95 respectively. I went ahead and bought the whole cart anyway and then submitted a ticket requesting store credit for the difference in price.

     

    Here is the update: On Sunday evening I did submit a ticket for the difference in price (I had attached screen shots of my cart with the original sale prices and then the prices when I went to checkout) and was informed that I would receive the $73.07 as store credit. So they did honor that PC+ for a Day price for those items, even if it was some kind of a mistake.  Unfortunately the store credit has still not shown up in my account, but I am sure this will happen soon.

  • WonderlandWonderland Posts: 7,133
    Chohole said:

    We have been asked to post this 


    "One of our upstream providers is having some intermittent service issues resulting in some downloads failing to download at times. We are working with them to resolve it as quickly as we can and appreciate your patience."

    THANK YOU! I wish these kinds of explanations would come more often. We’d all feel much less frustrated if we knew WHY problems are occurring. 

  • L'AdairL'Adair Posts: 9,479
    edited October 2020
    Chohole said:

    We have been asked to post this 


    "One of our upstream providers is having some intermittent service issues resulting in some downloads failing to download at times. We are working with them to resolve it as quickly as we can and appreciate your patience."
    Wonderland said:

    THANK YOU! I wish these kinds of explanations would come more often. We’d all feel much less frustrated if we knew WHY problems are occurring. 

    +1

    A little communication when there are technical issues to be overcome goes a long way.

    Thank you, @Chohole, for passing the information on to us.

    Post edited by L'Adair on
  • Robert FreiseRobert Freise Posts: 4,574
    L'Adair said:
    Chohole said:

    We have been asked to post this 


    "One of our upstream providers is having some intermittent service issues resulting in some downloads failing to download at times. We are working with them to resolve it as quickly as we can and appreciate your patience."
    Wonderland said:

    THANK YOU! I wish these kinds of explanations would come more often. We’d all feel much less frustrated if we knew WHY problems are occurring. 

    +1

    A little communication when there are technical issues to be overcome goes a long way.

    Thank you, @Chohole, for passing the information on to us.

    +2

  • KharmaKharma Posts: 3,214
    Chohole said:

    We have been asked to post this 


    "One of our upstream providers is having some intermittent service issues resulting in some downloads failing to download at times. We are working with them to resolve it as quickly as we can and appreciate your patience."

    Thank you for relaying the information @chohole! It definitely makes a difference between staff and customer relations to know they appreciate us enough to give an update as to why errors are happening and alleviate the frustration we are feeling.

  • EtaminEtamin Posts: 129
    Robert Freise said:
    L'Adair said:
    Chohole said:

    We have been asked to post this 


    "One of our upstream providers is having some intermittent service issues resulting in some downloads failing to download at times. We are working with them to resolve it as quickly as we can and appreciate your patience."
    Wonderland said:

    THANK YOU! I wish these kinds of explanations would come more often. We’d all feel much less frustrated if we knew WHY problems are occurring. 

    +1

    A little communication when there are technical issues to be overcome goes a long way.

    Thank you, @Chohole, for passing the information on to us.

    +2

    Add me in too.  Good communication is absolutely essential for building and maintaining trust in any venture.

    Thanks for the update @chohole

  • SevrinSevrin Posts: 6,313
    Chohole said:

    We have been asked to post this 


    "One of our upstream providers is having some intermittent service issues resulting in some downloads failing to download at times. We are working with them to resolve it as quickly as we can and appreciate your patience."

    Daz has social media accounts.  They even have their own blog and user forums.  They should have posted their own explanation in the time they asked you, a volunteer moderator, to post that.  Even better would have been an apology for taking customer's money for stuff they can't reliably deliver.

  • doubledeviantdoubledeviant Posts: 1,315
    Are there supposed to be new PFAD items today? The rest of the store seems to have rolled over, but I'm seeing the same items as yesterday in the sliding preview and on the PFAD page.
  • Cris PalominoCris Palomino Posts: 12,454

    To the best of our knowledge, those are the items for tonight that you see in the selection.

  • SempieSempie Posts: 659
    edited October 2020
    Cris Palomino said:

    To the best of our knowledge, those are the items for tonight that you see in the selection.

    I'm only seeing yesterday's items as well - nothing that I wanted to buy yesterday, now up for a second day.

    Post edited by Sempie on
  • LorraineLorraine Posts: 880
    Cris Palomino said:

    To the best of our knowledge, those are the items for tonight that you see in the selection.

    That will save me some money. 

  • doubledeviantdoubledeviant Posts: 1,315
    Cris Palomino said:

    To the best of our knowledge, those are the items for tonight that you see in the selection.

    Ok, thanks. Disappointing since PFAD is a hallmark of the sale, but the answer is appreciated. Fingers crossed for new selections tomorrow.
  • Lothar WeberLothar Weber Posts: 1,611
    edited October 2020

    Up to 24% for Gift Card for pc members? How?

    Edit: Solved... correct in Cart...

    Post edited by Lothar Weber on
  • Rod Wise DriggoRod Wise Driggo Posts: 2,309

    OK so PFAD is PFTD now.

  • Cris PalominoCris Palomino Posts: 12,454
    Lothar Weber said:

    Up to 24% for Gift Card for pc members? How?

    Edit: Solved... correct in Cart...

    What is correct, please. How did it resolve?

  • MegonNoelMegonNoel Posts: 377
    edited October 2020

    On the list of stores on sale it lists Daz Originals... but they're still the same sale price as always for me. Are Daz O's supposed to be further discounted? 

     

    EDIT: Okay, looked again and some items from the DO store are on sale, but some items haven't been counted at all. It doesn't say 'select items' so I assume the entire store is supposed to be on sale. Here's an example, it's an older Daz Original and it's not discounting:

    https://www.daz3d.com/genesis-evolution-muscularity

     

    Post edited by MegonNoel on
  • Lothar WeberLothar Weber Posts: 1,611
    Cris Palomino said:
    Lothar Weber said:

    Up to 24% for Gift Card for pc members? How?

    Edit: Solved... correct in Cart...

    What is correct, please. How did it resolve?

    Put the Gift cart in cart and it showed the promised 24%

  • chromchrom Posts: 261

    What is the meaning of "For A Day" in "Plat For A Day"?

    Seems to be the same like yesterday

  • Cris PalominoCris Palomino Posts: 12,454
    Lothar Weber said:
    Cris Palomino said:
    Lothar Weber said:

    Up to 24% for Gift Card for pc members? How?

    Edit: Solved... correct in Cart...

    What is correct, please. How did it resolve?

    Put the Gift cart in cart and it showed the promised 24%

    see it, yeah, thanks

  • thistledownsnamethistledownsname Posts: 1,336

    Weird.  The Tara Bundle is only 45% off, but every component piece is 76% off.

  • tsaristtsarist Posts: 1,635
    edited October 2020
    lorraineopua said:
    Cris Palomino said:

    To the best of our knowledge, those are the items for tonight that you see in the selection.

    That will save me some money. 

    Yeah, I was thinking the same thing.
    Post edited by tsarist on
  • tsaristtsarist Posts: 1,635
    Sevrin said:
    Chohole said:

    We have been asked to post this 


    "One of our upstream providers is having some intermittent service issues resulting in some downloads failing to download at times. We are working with them to resolve it as quickly as we can and appreciate your patience."

    Daz has social media accounts.  They even have their own blog and user forums.  They should have posted their own explanation in the time they asked you, a volunteer moderator, to post that.  Even better would have been an apology for taking customer's money for stuff they can't reliably deliver.

    Severin

    Yes, you're right, but this is Daz we're talking about. So, we should probably be grateful they got word to us somehow.

  • WendyLuvsCatzWendyLuvsCatz Posts: 40,049
    tsarist said:
    Sevrin said:
    Chohole said:

    We have been asked to post this 


    "One of our upstream providers is having some intermittent service issues resulting in some downloads failing to download at times. We are working with them to resolve it as quickly as we can and appreciate your patience."

    Daz has social media accounts.  They even have their own blog and user forums.  They should have posted their own explanation in the time they asked you, a volunteer moderator, to post that.  Even better would have been an apology for taking customer's money for stuff they can't reliably deliver.

     

    Severin

     

    Yes, you're right, but this is Daz we're talking about. So, we should probably be grateful they got word to us somehow.

     

    my stuffs all dowloaded for a change

  • SempieSempie Posts: 659
    edited October 2020

    At yesterday's turnover, some things temporarily popped up in the old PFAD selection that weren't there before (the selection basically doubled), before disappearing again. I even tried to put some of that stuff in my cart. I suspect they then mistakenly put today's PFAD selection up a day early, and skipped yesterday's real selection. Just a suspicion.

    Post edited by Sempie on
  • apocalypse_cowapocalypse_cow Posts: 69
    edited October 2020

    "101 Expression Library with Dials for the Genesis 8 Female" as well as "Precinct Props" are listed on the sale page as "Still New Releases" but if you go to the list of all still new releases they are not listed there. They also do not trigger any discounts for having (still) new releases in your cart, for example friends of the sale items etc.

    Post edited by apocalypse_cow on
  • James_HJames_H Posts: 1,091

    Can someone explain 'Everything's' in today's sale?

  • Cris PalominoCris Palomino Posts: 12,454

    We were in the process of fixing things. It looks like it finally fixed the Still New and Friends of the sale.

  • sandmanmaxsandmanmax Posts: 992
    edited October 2020

    I just put a gift card in my cart and it's only 15% off.  $100 if that makes any difference.

    EDIT:  I figured it out.  You have to include a New Release or Still New Release.

    Post edited by sandmanmax on
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