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Has anyone seen an official announcement on this issue from DAZ3D............It coincided with a Cloudfare starting that at approximately 10:03 UTC, a misconfiguration at a major external network provider caused connectivity disruptions across the Internet. In other words "hacked".
I'm really miffed....after 7 years I come back to Daz, I find I have content missing which I'd previously purchased a and because I did not have reciepts as evidence(after 7 years) then refuse to do anything. Now, I cannot download/instal items because neither DIM or DC are showing latest purchased content (manual installation is a ridiculous option). On top of that I missed out on a cartful of 50% sales items because I was aprehensive about the d/l issues
Installing through DIM will give you the Smart Content. It doesn't matter how the package got there, as long as it goes through a recognized process (DIM, DAZ Central, DAZ Connect). The smart part comes from the product's metadata, which gets entered using any installation method (except manually copying the contents of the zip into the content folders). Just stick with your normal method, this problem will be resolved soon enough, if it hasn't already.
I'm not usually the one who complains. But maybe the store should close for a week. Get the whole mess sorted out and then reopen in new fresh.
This should all be fixed now, if you log back in to DIM/DazCentral/Daz Connect it should have all of your latest purchases in it.
It appears what caused this was the primary web servers rebooting during a backup operation and then when they came back online the startup script for the process that syncronizes the product ownership between the web servers and the file transfer servers ran before the networking came up so it failed out instead of running.
We have fixed that error so it shouldn't happen again, even if the machines reboot unexpectidly during a backup operation.
thanks, works for me now
I had a Windows 10 problem at the start of August that caused me to have to do a local reset of my computer and then reinstall all applications. I had installed Daz Studio to the default C drive location but content to an external drive. One of the things that I discovered after having installed Daz Studio and DIM again was that all of the content that I had installed to the external drive appeared as available (with a few exceptions) in Studio but nothing showed as installed in DIM. DIM showed 1900 items available for download. Yikes! After having attended a webinar (Digital Arts Live) a few weeks ago about organizing content in Studio, I was advised about manifest files that DIM creates. After a bit of research after the webinar, I discovered nearly 1900 manifest files on my external drive. After getting DIM pointed to where they were, all of the content appeared in DIM again.
I just checked and my DIM started working today. I sent in a ticket last night to Daz for help and it just started working on its own this afternoon. I did not have to update the DIM either.
YAY!!!!!
Thank you for that DAZ team! Will try tomorrow, cause it's about time to sleep ;-) here...
Are you getting this problem only with new releases, or anything you buy? (I picked up several RDNA items yesterday and DIM-downloaded them without problem the same evening - but I have not bought anything "New" new for a couple of days)
Awesome! It's fixed! All of my new purchases are in DIM now (thank goodness, I was not looking forward to manually downloading all those products I purchased yesterday lol). Thank you DAZ_Rawb and the people who worked on getting it fixed! :D
Great that this has been fixed. NorthOf45, no, whatever it does while updating the metadata, I don't think it's a full reinstall: it never takes more than a few seconds, whereas I'm sure the actual installation of this batch (of several GB of data) took longer, even after the downloads. I suppose it could be an "installation", however, in the sense of building metadata around the already installed data, so that one kind of installation is copied into another. Anyway, it's brief and doesn't seem to do any harm, so to keep things consistent I'll continue to do it (logging in, within Studio, once each time the DIM has installed a bunch of stuff) even though I work offline most of the time.
Thanks for pointing out that "manual install" implies manual unpacking of archives into folders rather than just the "manual download" prior to an automated installation. I did install my products that way initially, because I dislike automated systems and much prefer to have the fine-grained control that tends to go with doing things manually...however, given that I shift computers (due to hardware upgrades etc.) fairly often, and now that I have around 500 Daz products installed, to install each of those one at a time from file archives would be a nightmare; and if I'm just going to unpack them as a batch, all at once without messing with what's unpacked, that's basically what the DIM does anyway, so I've accepted that it's a good convenient way to manage installation (especially if, for example, I want to uninstall a bunch of stuff while keeping most of it installed). From memory the manual installations I've done in the past have populated the "My Library" folder structure rather than the "My DAZ 3D Library" folders, but I could be wrong about that.
As with the "manual" terminology, I confused things when I said I didn't use Connect. In fact I was thinking of DazCentral, which I do not (and definitely do not want to) use: whatever "Connect" is, I guess I've been using it all along then, if that's what's happening when I log into the Daz servers from inside Studio. I haven't noticed any problems or conflicts with DIM installs though: it just updates the metadata for however many products I've installed since the last connection, and then everything works just as if I were offline (including DIM un/re-installs). Anyway, I'm glad the DIM is working again.
NM user error
I just got a new desktop after the box I've been using for 8 years went out in a blaze of glory. I have content going back to 2008. I want to just let the install manager download it all, but Install Manager shows nothing of the tens of thousands of dollars of content I have bought off these guys over the last 17 years. This is not remotely amusing nor something I can simply redownload manually, unless I want to spend 6 years clicking without any renders to show for it. How do I get Install Manager to do its job?
OK, I figured it out. The new installation of Install Manager had to be tuned to look for all my program types. Even then, it had a couple of pop-up messages at the top of the page. Once I cleared them, everything showed up.. Over 11,000 items!
I'm having a simialr problem - I can download fine through DIM, but come content I cannot see through Studio's Install or Smart tabs?
I usually rely on the smart content tab for downloads because they have thumbnails and categories. :(
Tried manually updating metadata, logging in/out, several reboots, etc. But if I go thorugh DIM and install I see it in studio.
Not everything will appear in Connect - you can filter for that in DIM:
tag::all::CloudAvailable
(which is available by clicking the magnifying glass icon next tot he filter field in DIM if you have the default filters installed).
Thanks for the info - it does look like the ones I can't see in Studio are the ones that disappear when I apply that filter.
Is there no way to make the uninstalled products visible within studio?
I have a lot of content, and without the ability to create my own category tags it's very difficult to manage it all. The best I have is to go by eye and use the thumbnails to filter what I want to download.
Installing them through DIM should work to make them visible in Studio, after which they can be categorised. If they aren't, check to see if they are in the Content Library pane (under Daz Studio Formats (or Poser Formats, as appropriate).
I'm not sure that's viable for me unfortunately. With over 4000 items in my library and no way to filter them recursively by category it would be far too much of a headache.
The content pane doesn't recursively search through my installed content which means a lot of it can get lost in sub categories. Ideally I want to click "figures" and see all my figures, without having to go figures > feminine > realistic, etc where things are going to get lost.
I guess I'll just have to hope for an update somewhere down the line as I can't see a solution to this.