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Lana 8 for Genesis wants to be installed over and over...

RiverMissyRiverMissy Posts: 318
in The Commons

I have been trying to catch up on my downloading and installing of product so I have been doing 5G per day, but I noticed today that for the past 2 days item 66411-01 Lana for Genesis 8 keeps wanting to be dowloaded and installed even though I did it March 30th.  I thought it was my error yesterday when I was removing the zip files and there were duplicates of the zip, but today when I was picking my product files to download there it was again in the list.  Any suggestions?  Thank you.

Comments

  • evacynevacyn Posts: 991
    Is it the Josephene 8 Lanna? I think I had issues because it was originally spelled Lana and conflicted with the other Lana character. Maybe you're having the same issued?
  • RiverMissyRiverMissy Posts: 318

    Yes, I see what you are saying, I put in Lana for Genesis 8 and nothing comes up in my Product Library.  There is a Lana for Genesis 8 which is sku 66343 and I don't own that one.  When I put in sku 66411 the Lanna for Genesis 8 comes up.  How do I fix this in the DIM since that is where the problem lies.?  

  • xyer0xyer0 Posts: 6,408

    Same thing has been happening for me since the weekend. And also with "Creature of the Night Poses for Lavinia" (which does not have "for Lavinia" in its store name).

  • RiverMissyRiverMissy Posts: 318

    Do we need to submit a ticket or ???  Thanks.

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