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Gift card system?

GreymomGreymom Posts: 1,142
in The Commons

Just wondering if there has been any progress on fixing the gift card system.

5+ years ago, I would buy a gift card and receive the code the same day, sometimes within minutes.

For the last few years, the pattern has been that I buy a gift card, wait up to two weeks, then file a help request to get the code.  I always get the code within a day of filing the reguest, but I will not get the code otherwise.  Last year some time, I was assured that the gift card system had issues for a few customers, and would be fixed so that the codes would be sent out automatically again.

So, is this fixed, being fixed....?

Comments

  • mwokeemwokee Posts: 1,275
    Do you check your spam folder if you don't get the email right away?
  • GreymomGreymom Posts: 1,142
    mwokee said:
    Do you check your spam folder if you don't get the email right away?

    Yep, I have a "show all" function.  Other Daz messages come through fine almost daily.

  • FSMCDesignsFSMCDesigns Posts: 12,846

    I have been buying GCs for the past couple of years and always get the email right after placing the order.

  • Saxa -- SDSaxa -- SD Posts: 882

    Is the way you are paying for the GC, a process where maybe your financial institution delays the processing?

    Noticed a few times that if my payment processor delays, then Daz delays.  Usually just an hour.  Makes sense though.  DAZ wouldn't want to give a GC before they have confirmed payment.

    Have bought many GCs.  Never had delay more than an hour.  Usually within 1-5 minutes. 

  • GreymomGreymom Posts: 1,142
    FSMCDesigns said:

    I have been buying GCs for the past couple of years and always get the email right after placing the order.

    It used to work that way for me, too.  So, time for another help request, I guesss.

  • davesodaveso Posts: 7,883

    just did one. code came within seconds of placing the order. 

     

  • namffuaknamffuak Posts: 4,452

    I have yet to have a gift card purchase take longer than 5 minutes, and I've been doing them for 14 years.

  • GreymomGreymom Posts: 1,142
    daveso said:

    just did one. code came within seconds of placing the order. 

     

    namffuak said:

    I have yet to have a gift card purchase take longer than 5 minutes, and I've been doing them for 14 years.

    Thanks!  That's the way I thought it should be.  Must press harder for a solution!

  • wizwiz Posts: 1,100

    Never had a delay longer than about 3 minutes.

  • JazzyBearJazzyBear Posts: 805

    Sometimes I get a second email with the code if the first does not work. It follows about 1 minute behind.

  • TaozTaoz Posts: 10,282
    FSMCDesigns said:

    I have been buying GCs for the past couple of years and always get the email right after placing the order.

    Same here, for many years.  And never problems with the code not working, or being sent two different codes, etc..

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