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No carrara 8 pro upgrade to buy on the new store, just the full version

HDD3DHDD3D Posts: 0
edited December 1969 in Carrara Discussion

The most expensive app should probably be fixed first, not sure where to report this.

Comments

  • Orion_UkOrion_Uk Posts: 0
    edited December 1969

    HDD3D said:
    The most expensive app should probably be fixed first, not sure where to report this.

    http://www.daz3d.com/forums/discussion/862/

  • elephantboy90elephantboy90 Posts: 10
    edited December 1969

    I had a similar question but I sent a support ticket in asking for information and was pleasantly surprised by the DAZ Team response. After an initial delay which I suspect was due to the turmoil of the new Web Site transition, Britney got a reply from Marketing and I am now the proud owner of a Carrara 8 Pro upgrade (at an extremely reasonable price!).

    Well done the DAZ support team (especially Britney) ! So my advice is to persevere with a support ticket. :-)

  • Orion_UkOrion_Uk Posts: 0
    edited December 1969

    elephantboy90 said:
    I had a similar question but I sent a support ticket in asking for information and was pleasantly surprised by the DAZ Team response. After an initial delay which I suspect was due to the turmoil of the new Web Site transition, Britney got a reply from Marketing and I am now the proud owner of a Carrara 8 Pro upgrade (at an extremely reasonable price!).

    Well done the DAZ support team (especially Britney) ! So my advice is to persevere with a support ticket. :-)

    Thanks ;)

    I just opened a new ticket and kept it short and sweet ;)

    Hope it runs smoothly this time as it did for you :)

  • Orion_UkOrion_Uk Posts: 0
    edited December 1969

    Still no resolve, why oh why???

    WTH!!!!!

    I am now definitely writing a very strong letter to CEO James Thornton for sure this time!!

    DAZ have constantly either ignored my requests, given me the wrong information and point blank refused to help a willingly paying customer!!!

    I feel that I have been more than patient with the store and website problems over the last few months. Sadly, there have been far too many posts from other users in the same situation as me (some whom have been helped quite quickly and even been given C8.1 PRO at a seriously reduced rate) I COULD have purchased 8.1 PRO for $149 and now you have raised the price back up to over $500 and STILL wont help me! How can you call this customer service???

    I have PDF copies of requests (which keep either disappearing or getting closed with out resolve) going back MONTHS on this issue, copies of emails etc, ALL of which will be going in a physical package to CEO James Thornton in relation to my complaint. This level of incompetence is totally unacceptable by ANY degree.

    All I asked for was a reasonable price and help to upgrade from 8.1 standard to 8.1 PRO, I have been quoted so many different prices (yet no option to do this in the store) and find out that while some users are only paying $149 to upgrade from standard to pro, I am now expected to pay over $549 and buy the full verison of pro rather than an upgrade from standard to pro ??? All this focus on store and website problems, promotions and countless new products (some still with defects/issues) has lead to a serious lack in basic customer support and damage to sales.

    With regret that I have to take my complaint so far (after so long!).

    While its nice of DAZ to offer a Beta to use, I would like a CURRENT/up to date version to keep while DAZ work on the Beta is completed?

  • Orion_UkOrion_Uk Posts: 0
    edited December 1969

    After a few messages to Zendesk and a phone call I got it sorted ;)

    I had some help from Britney and Jonie. Britney tried hard to help me but she had problems processing my card online. Strangely Joanie managed to do it by phone after a 10 minute call (dunno how much that cost me from UK to USA!) and now I finally have a copy of 8.1.1 Pro build 12...yay :)

    Quote: "myself have become very reliant on the 8.5beta and hope the price not too scary as I WILL have to pay it.
    hopefully they will sort out the store upgrade pricing . . . ."

    Well, I could have settled for using the 8.5 Beta (and still will use it while available) but I wanted a full pro copy that I could permanently use even after the Beta testing period is over just in case I cant afford the 8.5 upgrade from standard!

    I mainly wanted it as the pro version allows import of Syntheyes camera tracking out put files and standard does not. While I (like you) have become dependent on the 8.5 Beta, there is no certainty that I will be able to afford the 8.5 upgrade price on release.

    I did get my pro version (upgrade from standard) for a extremely good price of £69.95 :)
    While it has been quite a battle to get success, I am grateful that Daz sold the upgrade to me at such a low price. I am sure you can tell from my previous post that my patience was running thin, but now I am finally happy.

    A bit scared on how smooth the upgrade process will run when I can afford (and its released) to upgrade to 8.5 pro :P

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