OT: Networking issues

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  • RAMWolffRAMWolff Posts: 10,343

    YIKES.  Yup, they keep gobbling each other up! LOL  When dial up was the only option I started out with Mindspring and that gobbled up by Earthlink and not even sure if they are still in business.... 

  • RAMWolff said:

    Yes the USA is known to gouge folks for services that in other countries is a trifle in most cases but in other areas of the world it's even more expensive... so there's that.  I'm envious Taoz!  LOL 

    LeatherGryphon.... what is your phone company?  

    I may call them Ken but I may just dig around a bit more on the website as it may be buried under the FAC page or somewhere... 

    Phone company is "Windstream" in western NY State (Chautauqua county).  I pay $107/month for unlimited landline phone & USA long distance & Internet. (never tried dialing out of country)

    Arghhh... I just Googled for them and discovered that apparently the phone company part is now called "Kinetic" yet I still have "Windstream.net" internet service.  I can't keep up with telecom company mergers & name changes.  It's almost as bad as banks.  I think my house mortgage changed hands 5 times before I had it paid off when I sold the house.

    (And why would you call them "Ken"????) surprise

    Wolff was speaking to me, my name is Ken.

  • RAMWolffRAMWolff Posts: 10,343

    I THINK I may have discovered why I'm having issues uploading to DropBox or WeTransfer... perhaps you can verify this message I found in my Sonic usage area...

    "Your current bandwidth quota is 1 GB a month." doesn't state anything about usage.  There is a chart but it's not showing ANYTHING so it's either not being kept up to date or something is amiss!  

  • RAMWolffRAMWolff Posts: 10,343

    Here is WAVES info on data allocation in break downs in tabs... 

    https://customer.wavebroadband.com/support/internet/data-transfer-usage-policy/

  • RAMWolff said:

    I THINK I may have discovered why I'm having issues uploading to DropBox or WeTransfer... perhaps you can verify this message I found in my Sonic usage area...

    "Your current bandwidth quota is 1 GB a month." doesn't state anything about usage.  There is a chart but it's not showing ANYTHING so it's either not being kept up to date or something is amiss!  

    1GB a month would be usage of 1GB in a month for uploading.

  • RAMWolffRAMWolff Posts: 10,343

    Ah, so apparently I must have reached that limit. It's weird that they don't give me ANY feedback about that ANYWHERE in my account.  I've looked high and low for charts showing me what's what.  The only page I found that was supposed to show me that info it was empty!  angry

  • vwranglervwrangler Posts: 4,971
    edited January 2019

    What little I can find by poking around indicates that the 1GB limit applies to website hosting accounts, not to usage/data transfer as such. (It is deeply amusing -- in an entirely not-funny way -- that Sonic's help documentation says that they use a quota system, and on the policy page that mentions this, links to a page that gets an "Oops! Not found" page.) At the same time as Sonic says they have a quota system, everything I can find says they don't seem to have data transfer caps for home accounts, so the quota system may refer to website hosting, again.

    It might be worth talking to Sonic's customer service to find out if you can get Sonic's fiber account in your area (and there would be an installation fee, I'm sure) and how much that would cost.

    For data transfer from your home account, 1GB would be shockingly low. For a website that's primarily text pages, that wouldn't be ... well, OK, that might be a bit low these days, but not outrageously so.

    If you're switching to Wave, since you're producing products, you probably want to go for the highest tier you can afford -- after that first-year bonus falls off, that is. They very clearly do have data transfer caps.

    For what it's worth, the chart at the bottom of this page indicates that Sonic's customer service fell off a cliff, ratings-wise, in September, recovered, and is now falling off another cliff. (Comcast is consistent. Consistently low, in some ways, but consistent.): https://broadbandnow.com/compare/Comcast-Xfinity-vs-Sonic-net

     

    Post edited by vwrangler on
  • IvyIvy Posts: 7,165
    edited January 2019

    Hi RamWolf

    Are you using Windows Defender Real Time Protection

    I was having some issues a while back with my w10 laptop slowing down when i was on local wifi connects and during my search trying to trouble shoot the issue I seen where defender brought pc's to a crawl or was slowing computer down  and i found this thread on MS site https://answers.microsoft.com/en-us/protect/forum/all/windows-defender-real-time-protection-slowing/4b4f7c80-9945-4667-8736-e1f219a909c5 and i tried what they said  here https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winpc/how-to-perform-a-repair-upgrade-using-the-windows/35160fbe-9352-4e70-9887-f40096ec3085 & did a repair and it fixed my problem with my laptop. after that I turn defender off

    I am not saying this is your issue, but sometimes small things like these can have a big influence on your internet speed I never had this issue with my w7

    Post edited by Ivy on
  • RAMWolffRAMWolff Posts: 10,343

    Hi Ivy,  Yes,  I do use the Windows 10 Defender as well as Firewall and Virus protection.. I've used the built in's for years now and never had an issue with what MS provides.  Most of the other services out there like McAfee or Norton or any other pay for service but from what I can see there is nothing that it's doing to slow down stuff like upload or download speeds for me.  

    Thanks so much vwrangler.. yea it seems very noticable about Sonic's "meh" approach to my reaching out to them for help in resolving this.  Good to know it's Website based in the data area.  The Wave offers a 250 Gig package and that's really what I can afford.  There is an add on that doubles that data for an extra $10.00 which seems reasonable.  I was under the impression that Wave was a 24/7 service so hopefully they write me back to day.  I know I won't hear from Sonic until tomorrow! 

  • RAMWolffRAMWolff Posts: 10,343

    This page clearly is telling... 

    https://broadbandnow.com/California/Redwood-City?zip=94062

    Sonic fastest is 100 mbps while the Wave is more than doubled that.  XFinity is way way up there while ATT is the slowest... no wonder I quit ATT... it was abysmal where I lived.. constantly having signal dropouts so watchint TV could be really annoying at times or even loading a web page when it was really bad so Sonic was as step up for sure but perhaps the Wave is the next move I will need to make!  Unless you have other suggestions... 

    The amount I can afford right now would be Waves second to the highest tier as the highest, when the 12 months are up will put me way out of my comfort zone bill wise every month!  

  • RAMWolffRAMWolff Posts: 10,343

    In the Internet Providers map for my street, Arch Street, it shows 3 providers fully in the green.  Sonic is NOT on that map for my area... interesting!  

     

    Coverage map for Arch Street RWC.png
    1295 x 719 - 83K
  • IvyIvy Posts: 7,165

    Hi Ramwolf.I understand I didn't know if that might be something you would try. because you said you never had issues with your ISP before. & like I said I only had that trouble with my laptop which is a windows ten. But it seems like every other update with w10 i need to use MS mr fix tool( https://support.microsoft.com/en-us/help/17590/automatically-diagnose-and-repair-windows-file-and-folder-problems) to get my laptop back running

     I use to use McAfee too and dropped it for Kaspersky for the same reasons as you stated.

    But my point was you might want to see how many apps you have that are phoning home.   how ever small the data they maybe using once in a while you get one that goes awry  That was one of my biggest complaints with w10 is when the windows updates start downloading & they are big updates my systems comes to a crawl .. But it was just a suggestion to see if you might had that same issue as i did where you said you never had issues with your ISP before

     

  • RAMWolffRAMWolff Posts: 10,343
    edited January 2019

    Thanks for the link.  Didn't really help anything but I'll keep it on board.  I AM having issues with my right click menu in Windows 10 where creating anything from the NEW flyout menu causes a long delay before it appears and allows me to create a new Folder, text file. etc.... all fixes suggested from the Windows 10 forums didn't work so not sure what's going on there.  But that discussion is for a different thread!  

    Post edited by RAMWolff on
  • FishtalesFishtales Posts: 6,212

    When you first posted I checked the Sonic site and I came across something that you might be interested in. I didn't bother before as I am not in the USA but you mentioned ATT again in your last post. I am assuming that is AT&T so I went for another look. This is from the Sonic website.

    "If we are unable to resolve the issue remotely, we will dispatch an AT&T technician to address copper based issues in their network, or a Sonic technician to address Fiber issues or problems that occur with your in-home wiring."

    It would seem that for ADSL Sonic use AT&T's infrastructure.

  • IvyIvy Posts: 7,165

    Sorry I could not help . only other thing i can suggest is take a look at your device manager to see if maybe you have any errors showing on your network card, and try updating the driver.   The only thing i know about fly out folders is that sometimes with Aero peek view turned on that windows will shutter or stutter when your transitioning from open window to another open window  Aero peek or snap also sometimes causes things to be slow when right clicking to create a new file or folder . but usually that is more to do depending on how much  system RAM you have being used and how many windows are open.  Aero peek https://winaero.com/blog/how-to-enable-aero-peek-in-windows-10/

  • RAMWolffRAMWolff Posts: 10,343
    Fishtales said:

    When you first posted I checked the Sonic site and I came across something that you might be interested in. I didn't bother before as I am not in the USA but you mentioned ATT again in your last post. I am assuming that is AT&T so I went for another look. This is from the Sonic website.

    "If we are unable to resolve the issue remotely, we will dispatch an AT&T technician to address copper based issues in their network, or a Sonic technician to address Fiber issues or problems that occur with your in-home wiring."

    It would seem that for ADSL Sonic use AT&T's infrastructure.

    Ah, I thought they used Verizons for some reason as I know the little guys rent lines from the big guys.... 

     

    It's OK Ivy, all help and suggestions are worth investigating so thank you!  :-)  The card driver was just recently updated and all things check out with no error!  

  • prixatprixat Posts: 1,616
    edited January 2019

    On a tangential note, to minimise your uploading, have a look at Resilio Sync. It's free for individuals: https://www.resilio.com/individuals/

    You still have to upload the first copy of the file... but after that, thanks to the miracle of torrents, your testers get your file from each other not necessarily from you.

    (edited for spelling)

    Post edited by prixat on
  • RAMWolffRAMWolff Posts: 10,343

    Thanks!  Do you use this and is it safe and secure?? 

  • vwranglervwrangler Posts: 4,971

    Given that you were trying to upload to a file sharing server, your testers wouldn't have been pulling the file from you, and you still have to upload the file anyway.

  • nonesuch00nonesuch00 Posts: 18,722
    edited January 2019
    RAMWolff said:

    In the Internet Providers map for my street, Arch Street, it shows 3 providers fully in the green.  Sonic is NOT on that map for my area... interesting!  

     

    It says 4 provideers though so it must be that your current provider is the 4th unnamed provider.

     

    I have 4 providers possible too: Spectrum (cable), Windstream (DSL), and 2 satellite providers (HughesNet & ViaSat or something like that). I'd really like if the local library that has blazing fast WiFi 1 & 1/4 mile away's signal could be picked up at my house & I use it & it'd be free. I used to live within a football field of they library & couldn't pick it up their either although if I have bought a proper reciever antenna I could of. I've seen people (US Federal employees working on the taxpayer clock no less) in the library parking lot working for hours on their laptops in their government issued vehicles.

    Post edited by nonesuch00 on
  • prixatprixat Posts: 1,616
    RAMWolff said:

    Thanks!  Do you use this and is it safe and secure?? 

    Yes, it's secure as it does not use a third party file server. It suits the more paranoid amongst us! frown

    Upon reflection, vwrangler is right it's not going to save you any transfer time/capacity.

  • RAMWolffRAMWolff Posts: 10,343
    RAMWolff said:

    In the Internet Providers map for my street, Arch Street, it shows 3 providers fully in the green.  Sonic is NOT on that map for my area... interesting!  

     

    It says 4 provideers though so it must be that your current provider is the 4th unnamed provider.

     

    I have 4 providers possible too: Spectrum (cable), Windstream (DSL), and 2 satellite providers (HughesNet & ViaSat or something like that). I'd really like if the local library that has blazing fast WiFi 1 & 1/4 mile away's signal could be picked up at my house & I use it & it'd be free. I used to live within a football field of they library & couldn't pick it up their either although if I have bought a proper reciever antenna I could of. I've seen people (US Federal employees working on the taxpayer clock no less) in the library parking lot working for hours on their laptops in their government issued vehicles.

    Yea but when I zoomed all the way in to my street the info reduced to just 3 providers that were clearly in the green, I'm guessing that means the signal strength and all that were higher than Sonic.  I have no issues with Sonic for everyday stuff but for file sharing, apparently, it's going to be an issue going forward!  

  • RAMWolffRAMWolff Posts: 10,343
    prixat said:
    RAMWolff said:

    Thanks!  Do you use this and is it safe and secure?? 

    Yes, it's secure as it does not use a third party file server. It suits the more paranoid amongst us! frown

    Upon reflection, vwrangler is right it's not going to save you any transfer time/capacity.

    True and I do have a transfer setup I like called WeTransfer.. very secure too!  But thanks, I did download the exe for consideration later on when I get this mess resolved!  LOL 

  • RAMWolffRAMWolff Posts: 10,343

    So WAVE just left after about 2 hours of troubleshooting and set up.  Seems there is an issue with my computers internal card.  I have TWO networking connections.  One is a 5G one that will give me like T1 speed and I don't think the hardware in my computer is set up for that so while things for me plugged in are better they are not that much better but on a Wireless connection I can achieve the really fast speeds.  At first the technician thought it was my cable but plugged MY cable into HIS laptop and ran a speed test using my network and it was amazing.  On my computer I can't get it to go into the hundreds so the card is outdated and I don't think I have a wireless adapter onboard here.  

    Interestingly enough my phone can't find my new secondary network but his can, showed me my network on his phone, ran a speed test there as well, same really high numbers .  

    So I'm reaching out again.  I need a wireless adapter for my computer.  I'm not sure about an internal card at this point to plug into since that's built into the motherboard (I use only Gigabyte MB's) so I'm kinda stuck but if I can get a wireless adapter that can actually locate this new faster connectivity I can upload and download a quadruple the speeds I currently have.  

    Thanks for the help! 

    Richard 

  • Wifi cards are cheap. 

    You have two basic options. A card that plugs into thto the motherboard, which should work even if there already is stuff built in. Or you can get a USB system, like  thumb drive almost.

    here's the internal card sort:

    https://www.newegg.com/Product/Product.aspx?Item=N82E16833166134&Description=wifi card 802.11&cm_re=wifi_card_802.11-_-33-166-134-_-Product

    And the USB

    https://www.newegg.com/Product/Product.aspx?Item=0XM-0076-000D7&Description=wifi card 802.11&cm_re=wifi_card_802.11-_-0XM-0076-000D7-_-Product

    I'd go with the internal card. 

  • RAMWolffRAMWolff Posts: 10,343

    Thanks Ken,  I just want to make sure it's got the newest, greatest tech in it since this new 5G sort of standard is what I'm missing with my current computer set up.  I thought my computer was only like a year or so old, it's over 2 1/2 years old so of course the integrated networking card won't see this higher connectivity.  Nor my phone, which is only a year old so that's got me thinking "it's gotta be really new tech"... Found this one

    https://www.amazon.com/gp/product/B00PVDM6W6/ref=ask_ql_qh_dp_hza

  • RAMWolffRAMWolff Posts: 10,343

    This is why I think this may be the one, from the product page: 

    • Dual Band Wireless - 2.4GHz and 5GHz bands for flexible connectivity!  Which is exactly what the WAVE tech that came out today told me I now have!  
  • 5 Ghz and 5G are different. Make sure the tech really meant 5G. That's a cell signal standard not a Wi-Fi one and just rolling out. It would be insanely e,pensive to get a receiver for that for a PC.

    Both of the products I linked you are dual band just like the one you linked. The USB one I linked is USB 2 rather than 3 so you'll have an easier time with attaching at, most PC's built in the last few years have several USB 2 ports while relatively news one have even one 3. Plus the one I linked is cheaper. I'd still go with the internal card if I was you.

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