OT: Networking issues
RAMWolff
Posts: 10,343
Hi,
I need one of you networking guru's to help me try to troubleshoot something that's going on with my upload speeds.
I'm trying to get my Gino zip off to testers but every time I attempt to get it uploaded there seems to be some sort of a bottleneck thing going on. I use Dropbox and WeTransfer and both bottleneck on me so not sure what to do.
I've gone into my routers www and reset my connection, I've rebooted the computer, I've even unplugged the router to let it rest and reset for a few minutes to no avail. I've contacted Sonic to have them look into also (they are my provider as I prefer to support the little guy rather than ATTerrible and ComCrap) but Sonic has been solid FOREVER with no issues like this EVER...
So sorry folks that have been waiting on files from me. I'm stuck until I can get this resolved... 
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Comments
Is it possible that the ISP has a transfer limit and you are exceeding it?
That's never been an issue before but with the new rules since Net Neutrality was removed or decreased or what ever it may be that but I would think Sonic would have reached out to their customers "fair warning" sort of email!
What is your nominal upload speed? Is it meant to match the download speed?
A couple of things you could try, to attempt to rule things out.
1) Try renaming the file, particularly if it's a .zip or .rar . the receiving end may be trying to scan it for viruses if it's a known file type. If it uploads ok with a different file extension then this is quite likely.
2) Try uploading the file to a different site. If this works ok it puts your computer and network provider in the clear.
What about opening an account with Apple at iCloud and using the 5 GB of storage to upload your file, then give your testers user ID and password to go and download it? How heavy is the file?
To Richard H... See below
To Background... the zip is simply naned Gino.zip so it's not a naming issue. The file is a little heafty but not horrible 340 Mb's
To Ruthven... Tried both of my go to upload places, usually WeTransfer is awesome with no issues. Dropbox is fine but it DOES upload slowly. I let the upload to Dropbox go till 3 AM this morning and it was STILL not finished. I didn't set any limits for bandwidth as I was going to bed and all other Networking devices were not active so not sure what's going on!
@RAMWolff - Run a speed test on your connection ( http://www.speedtest.net for example) to both a close and a far away server to eliminate your computer, ISP, and any routing bottlenecks. If those run fine, the problem is on their ends. If the long-distance one runs slow but the local one runs fast, there's a router down/failing/overloaded somewhere between you and those servers. If the near runs slow too, it's something with your ISP or your computer/connection.
Sorry, forgot to upload this file....
That's not a good speed test. You are testing the speed to your local provider (it's going from your connection in San Jose to their server in San Jose). Test to a different local server, and to a distant server (say, here in Atlanta, GA or to New York, NY.) That's why I suggested speedtest.net......it allows you to select servers all over the world.
I briefly dallied with a DSL connection from AT&T. Couldn't get nearly what they were promising as speed. They told me to run the test they provided (to their local server) and it showed full speed. But the moment I pointed a real speed test to a different local server, the speeds dropped to 20% of what I should have been getting. Don't trust the speed tests from the provider.
And @ebergerly is right. 1 megabit/sec works out to 8 seconds per MB, so 340 MB x 8 sec/MB = 2720 sec = 45 minutes minimum (it'll be lower than that, that's in the ideal case). The real question is what speeds Up/Down are you paying for, compared to what you are getting.....that'll show if there is a problem.
Yes, ran that as well... same results.
Sonic was just in touch with me... told me I needed to upgrade my service to a faster speed. Sounds like the good old days of them being "more than helpful" are over. *sigh*
Those are horrific speeds uploading a 300+ Mb at that speed will take forever. Something is badly wrong with your connection. What does your ISP guarantee for your connection?
Those look like typical ADSL speeds - in fact good ADSL speeds. On BT, in the UK, and just across the road from the exchange box we got about that down and a quarter of that up.
Ahhh, okay...if it's DSL then I'm not sure I'd blame them right away. There may not be much they can do for you without a significant investment. It could be that the old copper phone wires are too long or the equipment is too old. Or both.
So can you even download videos at 10Mbps? That's only like 1 or 2 MBps (MegaBytes) per second. I recall when I was overseas we had a 3G/4G cell signal we used for internet and it was probably a similar speed. And it was painful to say the least.
Just home from my abysmal day, tripped getting to the bus so worked with a rubber glove on my left hand to keep hairs from getting into the wound. Both knees are a mess and of course this mess with my networking! LOL Great start to the year. My Birthday is on Sunday... Woohoo! LOL
So yea, download speeds are acceptable but the upload speeds are not. The thing I HATE about upgrading is that Sonic has to have a tech come out, upgrade my copper lines (double them I guess) and then give me a new router/modem. I'll be paying out of pocket for the installation as I don't know how to wire anything. I can install the router myself. So that's another $99.00. I just wrote them and asked what sort of guarantee will I have for paying all the extra out of pocket.
Most times when a download or upload is prematurely terminated from a 'home client' it is the remote host that is doing so, usually because of speed or too many concurrent connections (the concurrent connections usually isn't a problem from home users). You definately shouldn't be watching ROKU, Amazon Prime, YouTube, Pandora and so on during upload.
...but being dropbox you also have a good chance you are exceeding the allowed space.
You could check the remote size of the file after it's cut off prematurely on dropbox and re-package your product into as many seperate zips as needed to distribute the product to get each product zip uploaded before their time out.
DSL is a dead end. You may not want to pay a cable company but if you intend to upload large files, like ever, you need more than 2 or 3 Mbits/s upload speed.
Rather than spending $100 or more on more DSL look into whether there is another cable provider besides Comcast in your area. If not you may have to bite the bullet.
There are no others, trust me, I've looked into all options. Sonic is the most affordable and stable. ATT was the worst and had one of the most expensive plans.
Found this... I'm SO tempted to investigate ATT and Comcrap again. I hear you nonesuch about allowances but Sonic CLAIMS there are none. I sent this link to them:
https://decisiondata.org/tv-internet-by-zip/94062-internet/
And asked more questions. Before I take a chance on going back to ATT or trying out ComCrap XFinity I need to get some feedback from the Sonic Tech Support on the two panels that are on this page... DSL VS Copper.... Copper seems better but perhaps I don't know what I'm looking at....
Thanks for the continued help and suggestions! :-)
I'd check into Wave of you really hate Comcast. They have a decent reputation and seem to have reasonable coverage in your area.
OK, good to know. I'll wait to hear back from Sonic. I know they will be out to keep a customer but hopefully they will be honest about things. I've been with them a long time now.... almost 5 years. Shame to change now but if I need to, I will!
I went through the process without checking out. I get 12 months of Wave for under $50.00 but at the end of a year it pops up to $100.00 a month. I GUESS that's not bad. I'm still finding it hard to locate how much data I get for the third highest package. I can't afford the 4th one, it would be too much for my expenses but the third one looks allot more powerful than what I've got with Sonic! I'll still wait for Sonic to get back to me but looks like I MIGHT take the surf with Wave!
My phone company offered me an upgrade to my DSL connection for free. They came out, replaced their modem and wired me to a 2nd data line. Promised me 100mbs download and 10mbs upload. I was one of the early adopters of this plan and initially would get 80-90mbs download speeds but as more townspeople joined the plan my average speed fell. Now I typically get a reliable 45-50mbs download and about 8mbs upload but I'm quite satisfied with it. It's been a year or more and so far I've seen no increase in my monthly cost.
HOWEVER, I live only 3 blocks from the tiny local telephone building in this town. My computer repair customers often live miles out into the countryside and often can't even use DSL without reverting to caveman speeds or at all.
I get all the TV programs and computer network I need from DSL. I don't switch to cableTV network connectivity because: A) it costs too much B) I don't need it.
Your mileage may vary.
I ask my customers out in the countryside who can't use DSL and have to get Internet service through their cableTV, about how they like their service and I get a lot of complaints about cost, reliability and quality. Nothing's perfect.
I've come to the conclusion that the problem is with spacetime itself. I'm working on a way to eliminate space which would eliminate connectivity problems but I keep running into this pesky heat problem as I try to cram everything into a single point.
I'd call their CS and just ask. Surely they can tell you directly.
Is that how the prices are in general in the US? We pay less than $50/month for 200/50 mbit cable here (Denmark), fair use = 4500 GB/month.
Yes the USA is known to gouge folks for services that in other countries is a trifle in most cases but in other areas of the world it's even more expensive... so there's that. I'm envious Taoz! LOL
LeatherGryphon.... what is your phone company?
I may call them Ken but I may just dig around a bit more on the website as it may be buried under the FAC page or somewhere...
Phone company is "Windstream" in western NY State (Chautauqua county). I pay $107/month for unlimited landline phone & USA long distance & Internet. (never tried dialing out of country)
Arghhh... I just Googled for them and discovered that apparently the phone company part is now called "Kinetic" yet I still have "Windstream.net" internet service. I can't keep up with telecom company mergers & name changes. It's almost as bad as banks. I think my house mortgage changed hands 5 times before I had it paid off when I sold the house.
(And why would you call them "Ken"????)