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How long are Daz help tickets taking please?

WilmapWilmap Posts: 2,917
edited December 2018 in The Commons

I put in a ticket re the traction engine not getting the loyalty coupon on Monday.  I Know they must be busy, but wondered how long they are taking before they do anything.

Post edited by Wilmap on

Comments

  • frankrblowfrankrblow Posts: 2,052

    Same here. Missing discount AND overcharged in cart, also on Monday, with just the automatic reply. Must be a few of us in the same boat.

  • Richard HaseltineRichard Haseltine Posts: 109,139

    I imagine they are pretty busy, though I realise you really want this resolved fairly soon with the holidays impending. Have you checked there hasn't been a silent credit of the refund to your account?

  • frankrblowfrankrblow Posts: 2,052

    No credits since the last GC I bought. I'm not troubled by having to wait. It's the daily store errors that annoy me.

    I really, REALLY wish Daz3D would impliment store software that was as good as the competitions'.

  • AtiAti Posts: 9,189
    dragonfly_2004 said:

    I really, REALLY wish Daz3D would impliment store software that was as good as the competitions'.

    Of all the 3D sites I know, Daz is by far the best shop. Unity comes close, but even that has some really annoying "features."

  • WilmapWilmap Posts: 2,917

    No, no store credit added. Not bothered too much just wondered how long as they are usually pretty quick. 

  • mats76mats76 Posts: 294

    I am in the same boat with a non function gift card making me missing out on some deals, I guess there are an overload of arrends since there are new deals every day.

  • CoolDimensionCoolDimension Posts: 39

    I put one in on late Sunday(for me) early monday morning and still haven't heard back. When I payed, purchase screen went back to Daz and suddenly the charge was almost doubled. Left a addendum yesterday that I needed to hear something back or I would have to file something with PayPal. So far no response.  I would love some store credit. Haven't downloaded the files yet, either.

  • Richard HaseltineRichard Haseltine Posts: 109,139

    I am told that yes, they have had a lot of tickets to handle but they hope to be caught up today. If you have a Customer Service (not Technical Support) ticket that's been received (you had a reply acknowledgement) and which has been open for a day or more and doesn't get resolved today please send me the ticket number in a PM.

  • WilmapWilmap Posts: 2,917

    Thanks Richard. Have sent you a PM with my number.

  • frankrblowfrankrblow Posts: 2,052

    My ticket just got resolved (refund of over charge), so not a long wait.

  • WilmapWilmap Posts: 2,917

    Mine has been resolved as well.

  • CoolDimensionCoolDimension Posts: 39

    Mine got resolved.thanks.

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