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Smart content pane stopped working

WonderlandWonderland Posts: 7,137
edited December 2017 in The Commons

My smart content pane stopped working. When I go to the regular content pane, find what I need and click show in smart content, it comes up. But the smart content pane no longer works. I refresh metadata, make sure there is no search item there, exit and restart DS...  When I click on All Products" they show up, but all the individual sections are gone! I tried updating metadata several times, nothing... Also when I try to update certain products through connect, it says "update failed."  I tried "refresh" in every category, nothing.

Discovered I have to restart my whole computer, not just restart Daz, to get it working again. And then after a while, it fails again... Any advice?

Post edited by Wonderland on

Comments

  • HavosHavos Posts: 5,606

    did you try to reset the database, before re-importing all the metadata?

  • barbultbarbult Posts: 26,423

    Please don't reset the database if you install with Daz Connect. There is a known bug. Reinstalling metadata will not restore the "installed" state of a product. Every product you installed with Daz Connect will show up as "available" instad of "installed". As of a few days ago, customer service told me this wasn't fixed yet.

  • WonderlandWonderland Posts: 7,137

    When I restart my computer everything comes back, but it happens repeatedly and is a big pain when you're in the middle of a project...

  • Cris PalominoCris Palomino Posts: 12,617
    Wonderland said:

    When I restart my computer everything comes back, but it happens repeatedly and is a big pain when you're in the middle of a project...

    Check firewall/anti-virus/anti-malware settimgs, external drive going to sleep or being disconnected.

  • WonderlandWonderland Posts: 7,137
    Cris Palomino said:
    Wonderland said:

    When I restart my computer everything comes back, but it happens repeatedly and is a big pain when you're in the middle of a project...

    Check firewall/anti-virus/anti-malware settimgs, external drive going to sleep or being disconnected.

    Nope, don't have anti-virus software, I only use that computer for Daz, don't even have email set up on it, and although I have some stuff on an external hard drive, most is on Connect and my external hard drive is a portable one and never sleeps... 

  • HavosHavos Posts: 5,606

    My smart content stopped working yesterday whilst my PC was under rather a heavy workload. It turned out that CMS had crashed, and there was a button in the Smart Content pane to restart CMS, which I pushed and all was fine again. Maybe you could check in windows services to ensure CMS is running, or if it is, you could try and restart it.

  • WonderlandWonderland Posts: 7,137
    Havos said:

    My smart content stopped working yesterday whilst my PC was under rather a heavy workload. It turned out that CMS had crashed, and there was a button in the Smart Content pane to restart CMS, which I pushed and all was fine again. Maybe you could check in windows services to ensure CMS is running, or if it is, you could try and restart it.

    Interesting, thanks. Where exactly is this button to restart CMS? I'm in the middle of a render and can't check. Also, I'm a Mac person using Windows and have no idea where Windows Services is to check for CMS (or what CMS is for that matter!) I've always been a Mac Poser person, but now on Windows with Daz. My brain must be developing all kinds of new synapses LOL.

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