daz3d.com won't let me edit my cart!
LaPartita
Posts: 414
in The Commons
I have been trying to get into my cart to edit it for the last 12 hours, but the website keeps timing out. I submitted a ticket hours ago. of course, but have yet to hear anything back. Has anyone else been having a problem with their cart, or with the website?
Oh, and is there a way to remove items in my cart from, say, the product page? (I can't believe I have to ask that question in 2017)
Sheesh.
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Comments
First question I ask is Are you sure that you are fully logged in on both sides of the website. It is possible to be logged in the forums and still not fully logged in on the store pages, because they are driven by 2 different softwares. Click the little blue guy at the top right hand corner of the store page to make sure
You can remove items when you are in the cart. When you click on the "cart" on the product page, it will bring you to the cart page.
I agree with Chohole, make sure you are properly logged in. Better log out completely, and then log in again, on the shop-website not the forum site. When you are properly logged in, it will first show you your account page. I also have this problem on occasion, and it's almost always a problem of the login going to the fritz. However, sometimes the websitebecomes unaccessable for whatever reasons, and then you get massive lag, and also some error message about gateway failure at some point; it will give you the last "saved" version of the shop, but nothing much else works.
Also, the peeps at DAZ store have weekend Saturday and Sunday, so you probably won't get an answer until Monday (if you are in Europe, make that monday evening).
I usually tell people that they are best to log in on the home page, as that will log them in reliably to both sets of software.
After making sure you're fully logged in, if your cart seems to disappear or still won't let you edit it, try adding an item. When I have problems like this, adding one more item wakes the cart up and makes it all work again.
The website has an icon in the upper right, meant to represent the user, which should be blue when you're logged in or gray otherwise. Unfortunately the site has a longstanding bug, and it will show the logged-in state even when you are not truly logged in. It would be nice if that icon would stop lying to us, but so far the workaround of adding an item to the cart after a re-login has worked for me.
Thanks for the suggestions, guys! I wish DAZ was as responsive and helpful as the people in the forums.
No luck, though. I logged out and then in from the homepage, then tried to go to my cart with no success.I'm not getting a "your shopping cart is empty" message - I'm getting a message telling me that the daz server is busy and my request timed out.
@lnkubo - I tried your trick too, with the same results. I could add a new item to my cart just fine, but when I clicked "check out" I got the same "Error 524: The origin web server timed out responding to this request."
@BeeMKay - are you sure Daz doesn't have anyone working on the weekend? If so, that's really shocking. I would expect at least a handful of IT and sales reps to be working at all times during a major sales event, simply as a matter of good business practice. I have plenty of friends in both fields, so I know lots of other businesses do this kind of thing. The best companies pay overtime to employees, so there's a bit of extra overhead cost there, but it's a win-win. Better service = happier customers = higher profit. You don't need an MBA to figure that one out.
At any rate, DAZ will not be getting any money from me for yesterday's sale or today's sale, and if no one helps me until Monday, they won't be getting any money from tomorrow or Monday either. They will be getting one very dissatisfied customer, but that's a problem for DAZ customer service.
Well, the obviously have someone who fixed the problem with the Megasale discounts, but as for other CS folks, no, they have weekends off.
When I put in a ticket last week, the intermediate reply after the initial "you posted a ticket" was
"Thank you for contacting Daz3D Tech Support.
We strive to answer all email support requests as soon as possible.
We do not operate as a 24 hour help center. Our hours of operation are Monday - Friday, 9am-5pm, Mountain Standard Time. Please note, it can take up to 1-2 business days for a response, and up to 5 business days for a resolution. There are rare cases that take longer to resolve, should we need to conduct additional testing or other departments to step in."
Whatever you make out of this is your own decision.
EDIT: About the error message, it can have various reasons. As I'm not a tecxhnician, I can't tell you which one applies in your case. https://support.cloudflare.com/hc/en-us/articles/200171926-Error-524-A-timeout-occurred
My next suggestion for you is that you should clear History, cache and cookies from your Browser cache and then reboot your browser. Maybe even restart your computer to make sure that you have a fresh start.
Maybe the problem is with your Internet provider or your router, Rebooting your router sometimes helps matters. Also a hard refresh on the cart page is another thing to try.
If this was a Daz server problem then many, many more people would be experiencing the same problem, and we haven't seen this being reported so far.
In response to this comment:-
I can only say that Bee's comment is about filing a support ticket, as the Office is indeed normally closed at the weekend. However we can often get the normal sort of sales problems solved, technical problems may take longer or need staff who are not on call at weekends and or evenings/nights.
One often finds that one can attract busy bees easier with sweet pollen than with vinegar. The DAZ team are busy folk, I'm sure, but they are helpful.
With that being said of course, I totally agree that the forum peeps are very helpful, so on that we can agree.
It might help if you could provide details of exactly what happens with the timeout. For example, how long does it wait before you get the error message, and what is the error message exactly. Perhaps a screenshot with any personal identifiers blocked out would help us to help you? I assume that's permitted. But please DO make sure those personal parts are blocked out.
Removing items from the cart is a fairly easy affair. I have included a handy-dandy screenshot for you, marking the link in red.
That's part of what's so strange ... I posted on the forums in the first place because I figured the problem had to be widespread and I wanted to know how others were dealing with it.
This is what I'm getting consistently, and why I think the problem is on the DAZ side.
That's very kind of you. I actually do know how to do that, but the problem is my cart won't load at all! So I can't get into the cart page to edit it. At this point, I think what I need is for someone at Daz to empty my cart for me - the contents are all based on Friday's sale anyhow. Hopefully at that point I'll be able to have a working cart again.
Yeah, I was pretty crabby when I wrote that last post, wasn't I?
Ironically, I'm cranky about this because I wanted Daz to be able to take my money! There are so many great sales this weekend, especially for a brand new user, and I can't take advantage of any of them.
I'm glad to hear that other people have had positive experiences with the people who work at DAZ. I only started using Daz at the end of August, so I haven't had many experiences, and I still haven't made a mental distinction between the company (policies, very glitched website, etc.) and the employees. Hopefully the support employees are having a wonderful and relaxing weekend, and will come back to work tomorrow feeling chipper and full of ways to help me!
I don't think you can always trust those CloudFlare error messages, if it was a problem on the DAZ servers the other CloudFlare servers would probably report the same problem, which they don't.
Daz support resolved the issue. I don't know anything about CloudFlare, but they had to empty my cart on their end of things in order to get the site to start working for me again.
And the person who helped me today was absolutely wonderful - responsive, helpful, friendly, and knowledgeable. I know you guys all said the employees were great, but it was nice to actually experience it!