Product Ratings / Reviews / FAQs
tkz
Posts: 149
in The Commons
This seems to come up in the forums quite often... and is a standard feature of just about every online store there is...
What's with the hold out on product ratings and reviews?
Daz 3D is part of 
Connect
DAZ Productions, Inc.
7533 S Center View Ct #4664
West Jordan, UT 84084
Licensing Agreement | Terms of Service | Privacy Policy | EULA
© 2025 Daz Productions Inc. All Rights Reserved.
Comments
My guess is that they don't want negative reviews/ratings to influence sales so they didn't enable the capability to leave sich things in the store software.
Product rating: see daywalker03's response.
Reviews, FAQs: most products have a dedicated forum thread, and there are several product review threads as well, so these two exist. To make access to these threads easier, you can use the browser addon, which will link directly to the relevant forum threads: https://www.daz3d.com/forums/discussion/106296/announcing-daz-deals-browser-add-on/p1
Does anyting stop a user from creating their own thread reviewing a product?
Probably no, unless it comes off as overly harsh, poorly written or somehow biased.
Daz Forum mods have a low tolerance for mean words.
That creates a positive atmosphere.
And if a product sucks, what the heck was their quality control doing?
As far as I have been privy to, Daz has a very high standard for their products.
No offense meant, but a lot of their rejected products end up other places.
--------------
At first I wanted a ratings system too, but add rating verse cost and I have too many factors to weigh.
It's more an issue of people just not using such a system. Renderosity allows users to leave product reviews, for example, but often there are just no reviews posted. In addition, many of the the few reviews that are left are just "Great Job!" reviews, offering little or no actual information regarding the product.
Users can and do create threads to discuss products, but these are usually either for specific problems that a user has encountered, or to praise a specific product or vendor.
One other problem is the sheer volume of products to be reviewed. DAZ alone releases dozens of products daily, so just reviewing DAZ's catalogue would take an entire team.
... and an endless supply of money. :)
That's my guess as well. Think about it...
Nuff said.
For me, I just don't think reviews are a good thing for this type of product. With a learning curve that 3D art has, no 2 people are going to have the same result using the product. A beginner might just expect to load the product and go, then not understand why their result doesn't look as good as others.
Also even in my own experience, I've picked up items and tried them out, then thought to myself "this is total crap. I think I need to return it" but then later came back to the product after having a bit more experience in DS in general and realized that the product is actually quite awesome, I just wasn't using it to it's full potential.
Product reviews within a marketplace are prone to all types of fudging and manipulation. Amazon (to use the obvious example) has the resources to combat this to a certain degree but even so, there are still lots of Amazon reviews that are questionable. I seriously doubt DAZ is a profitable enough company to afford an army of Amazon-style Turks and, like I said before, even with those resources deployed there are still lots of fraudulent reviews clogging up Amazon's system.
I guess the reason that Daz don't bother with ratings/reviews is for the same reason I take those with a pinch of salt when on other sites whcih do have the system enabled.
It is reviews like this.
And then gave a 1* rating. 2 out of the 3 points which the reviewer slated are in the product name, so why did they buy the product in the first place, or did they just slate it for the sake of slating it. This is the sort of thing that you have to put up with if you have a review and rating system,
BTW Biscuit is Cookie for those of you across the pond, and these are a lovely soft ginger Biscuit/cookie, and Irish speciality whose fame is spreading.
Review army? What the heck are you guys talking about? Customers who buy something get the option to review it. No army. Perhaps 1 person who spends some time assisting with extra low quality reviews that a creator flags for requested removal.
People are smart enough to make their own judgements about which reviews are good to listen too... and which aren't. That goes for both good and bad reveiws. This is also why most sites with reviews have like / dislike buttons. Treating customers as children is not my idea of a good way to handle it.
Denying reviews is complete BS.
Forcing customers to go digging through forums to find out about a product is BS.
Limiting feedback to creators is BS.
The only argument here is that it would hurt sales on lower quality items.... but in the big picture, those sales hurt future sales more than they help current sales. They also prevent feedback from flowing effeciently through the system.
I'm already spending much more time / money on other stores.... as not being able to read any concerns people had is really getting on my nerves. Nerves that have been inflamed by purchasing things that I wouldn't have had I known more of the flaws earlier. Denying me the ability to spend my money carefully is not going to keep me loyal.
Forum posts for reviews suck... as forums aren't built for it.... and simple internal searches are even worse. Perhaps if every product automatically got an official thread that was linked to from the product page... but this is a hack implementation.
Lastly... if someone is not using a product correctly, having a discussion on the product page would be the a good way to pass that knoweldge out.... Not to mention, if no one else has your complaint on an existing product... it would help assist in the realizaton of where the problem is.
Anyways... instead of getting something useful... Why not yet another glitchy sale.... which, when the novelty wears off, just leaves you angry that you were stupid and overpaid for items that are constantly 30-85% off when you started out. I was pissed about buying V7 and M7 with add-ons, and a whole slew of products after that, for 2-3 times what I could have if in my first weeks as I didn't know that I just needed to wait a week to get 75% off.
For those who don't think the reveiws would be helpful to you... no one is saying you have to read them.
You can easily ignore what you have but don't want.... but I can't read what I want but don't have.
reviewing a product in a thread kinda useless to find it again. need a keyword in the body of the message.
like sku##### to be able to find it.
also would be nice for affiliate program to apply to specific products.
like Looks good in Carrara tag
A review mechanism can be a mixed bag for people owning the products. We have released a number of games on google play store and apple app store, both of whom have a review system. It is pretty annoying when we get some really nasty reviews from people that simply did not like that type of game, or could not work out how to play. Unless the review uses bad language, we can not request Google or Apple to remove the ones that are clearly inaccurate when describing our games.
At least for us it is less of an issue, because we get a lot of reviews, so for example, one of our apps we have 30K ratings and 10K reviews, so the odd bad comment is not really that relevant. However I suspect many of the 3D products for sale here would get 1 or 2 reviews at best, and if the only reviews you have are negative, that is likely to impact sales
You could make those same arguments for every store with reviews out there... yet they keep their reviews as they are a valuable resource most of the time.
I always scan the hateful reviews... checking for legitimate concerns vs angry flamers. I take them with salt... I am more likely to avoid a product that has no bad reviews than a product that only has good ones.
This is a creator community.... I would expect the quality of the reviews to be much higher than a typical store... as many if not most of us have been in the position of having our work reviewed.
I've looked at a lot of reviews at Rendo (I nearly always do when I look at a product with reviews), and my estimate is that at least 90% of them are positive, and perhaps 80% of these are 5 star. But then, I usually also look at products that appear to be of very high quality only, so my estimate may not be generally valid. I think it does show though that good products generally are getting fair reviews.
Vendors can respond to negative reviews and usually do if they find the reviews are unfair, or based on lack of knowledge/skills on the reviewer's part in which case they often offer advice for how to get better results.
Using the logic against towards Movies....
For one you can always check on the what's hot list and sort the store by most popular or trending. Other than that DAZ has a very easy going return policy. You don't want it, you give it back, simple as that.
The hotlist doesn't do anything to tell someone what problems people are having with a product. Demand != quality... More importantly, it doesn't send feedback to the creator... who could fix things if given the opportunity to find out about them.
Returning is a pain in the arse for everyone... and I would rather buy carefully than to shop loosely and return most of the stuff later...
I disagree; reviews are fine if there is no other way to interact with other buyers and the creators. Reviews also don't indicate whether or not a product has been updated, which with newer content happens if someone reports an issue on the forums and the creator may choose to fix it; Zev0, for example, has been providing new features to some of his older products based not only on feedback from customers, but from features he's putting in his latest products that he feels can be of use to those of us that use them. You are choosing to see it as a negative that there is no review option, when it's actually quite positive for everyone.
problem here is that many creative types are extreme personalities and as such, don't usually take criticism with a grain of salt. Also those that want to leave reviews are not always that tactful or constructive. I have left lots of reviews over at Rendo, most are praising the product since it lead me to leave a review in the first place. The rest were constructive posts on issues I might have had or ways i felt the product to be better or even my thoughts on their next product. I actually had one character vendor get snippy with me and even delete my review, so as such I don't buy from them any longer. Funny how the issue I was having is no longer present in their newer products, LOL.
@daywalker03
Reviews also don't indicate whether or not a product has been updated -> They can and should. Pretty sure both mobile app stores break reviews down by version.
The rest of your post seems to be contradictory... you are arguing the beneifts of improving communication, than somehow cliaming that it not being here is good... These don't have to be exactly like amazon reviews... some sort of discussion page on products for people to discuss issues and feature requests...
@FSMCDesigns
- It would make for some more interesting reads :D... and good practice for thickening that skin... lol
How is it "improving communication" when some PAs here have multiple pages of content that in some cases goes back 15 years? Which is more sensible, a section (or two) dedicated to content creator products on a forum site attached to the store, or possibly hundreds of pages to check daily for new reviews? Yes, notifcation of new reviews could be used, but this ability exists in most forum software also, so it's not of benefit to anyone to have so many ways to contact a PA that you don't know which he will respond to.
I think you and I are on different pages for what's in mind for a review. These aren't full page reviews on things.... these are small reviews. "I bought this for project x. It's great I recommend it.. Some concerns are 1,2,3."
Is there any way to contact a PA without searching for them off site? I don't recall seeing any.... but I am pretty new here still...
Not sure how the amount of content, and how old it is, changes anything. If a creator doesn't want to support something old, they can remove it.... or flag it as unsupported as of xxxx.
I think what's most sensible is a product discussion page on every product... with an overall out of 5 average customer rating. It can be broken by version... and would allow the creator or other members to post answers to. Finding a product in the store, then trying to search for the current and prior version threads is a nightmare. That nightmare could be reduced by linking ot the threads from the product, but it's less than ideal.
Why would one be looking at hundreds of pages every day to look at reviews? You'd only be interested in the reviews/comments of items you're thinking about buying, or having some issues with.
I actually would like reviews of item. Knowing something has huge textures , funky genitalia, strange bends, or messes up someone's existing characters because of a poorly named jcm would prevent me from buying it. Also knowing if the ceilings are hidable would be useful info.
If you get the Daz Deals addon, threads are linked to from the product in the store. It's 'less than ideal' but so is any review system.
I've posted product review before, and they usually follow whatever format the site permits; I've also changed reviews on Google Play when I've intensely disliked a change to an app that I used to use a lot.
Most of them, if they post on the forums, can usually be reached by sending them a personal message.
If you want vendor created threads, look in the section of the forum DAZ PA Commecial Products or here in the Commons; those are the two most likely places to find them. Yes, the search engine for the forums stinks, but it is what it is. Discussions of issues with products will either be in Technical Help or here in the Commons. Reviews will likely be found in Art Studio.
I was specifically talking about the PAs doing this, since depending on how the store software could be configured, there may not be an option to notify them of reviews made, whereas the forum software allows them to follow threads and receive email notifications of posts in them, as well as notification of private mesages sent to them.