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A bit of trouble with changing email address

MalusMalus Posts: 370
in The Commons

My email address for here is a bit old, in fact it no longer exist (me and yahoo didn't see eye to eye. It wanted my photo ID and I refused so they deleted my account) and I cannot for the life of me change my email address in my accounts. I tried but all I get is User Name error. Any suggestions?

Comments

  • Richard HaseltineRichard Haseltine Posts: 108,351

    Make sure you are using the right box - the layout is, at least in some browsers, a bit off. If you still can't make the change please open a Sales support ticket https://www.daz3d.com/help/help-contact-us

  • ChoholeChohole Posts: 33,604
    edited May 2017

    Cick on the little blue man, at top right and then click  "My Account" from the drop down list.  and you get to this screen  

    https://www.daz3d.com/customer/account

    On that page click on edit in the panel that gives your name and existing email address.

    That brings you to this page   

      

    Post edited by Chohole on
  • MalusMalus Posts: 370
    edited May 2017
    Chohole said:

    Cick on the little blue man, at top right and then click  "My Account" from the drop down list.  and you get to this screen  

    https://www.daz3d.com/customer/account

    On that page click on edit in the panel that gives your name and existing email address.

    That brings you to this page   

      

    Yeah never works. I fill it in and it just says username error (user name must use this that and the other but cannot use certain characters). The thing is I am not trying to change my user name. Albeit the current user name that I have over here to my left is different than the usual. I have no clue where those letters came from.

    Post edited by Malus on
  • ChoholeChohole Posts: 33,604

    Yes.  you need to change the email address, which is the bit where my green arrow points, obviously I have covered over mine, which may be confusing you.

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