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Connecting Constantly

Jan19Jan19 Posts: 1,109
in The Commons

Hi, is anyone else having to Connect, verify email, etc., every time you open DAZ Studio?

This just happened today.  Usually, if I get a Win10 update, I'll have to re-verify all info, but just once.

Today, I've had to Connect every time.  Just wondering if this is a new thing.

Thanks!

Comments

  • Charlie JudgeCharlie Judge Posts: 13,250

    No, I'm not having that problem; but I'm on Windows 7. Did you forget to check the keep me signed box?

  • DAZ_RawbDAZ_Rawb Posts: 817

    That shouldn't be happening.

     

    You aren't switching between multiple versions of 4.9 are you? The current standard build (4.9.1.x) and the beta build (4.9.2.x) shouldn't have any problems swapping between but if you have an old version of 4.9 (4.9.0.x) lying around it could try to use the old system which made people re-authenticate too often.

     

    The intent of the reauthentication system is to only make you login if you move to a new computer so if it isn't working that way it would be a bug. Please contact customer service so they can follow up with you and hopefully root out the cause so we can get this fixed for you and users like you.

  • Jan19Jan19 Posts: 1,109
    Charlie Judge said:

    No, I'm not having that problem; but I'm on Windows 7. Did you forget to check the keep me signed box?

    I didn't check anything.  I didn't know there was such a box for DAZ Studio. :-)  Thanks for the reply! 

     

    That shouldn't be happening.

     

    You aren't switching between multiple versions of 4.9 are you? The current standard build (4.9.1.x) and the beta build (4.9.2.x) shouldn't have any problems swapping between but if you have an old version of 4.9 (4.9.0.x) lying around it could try to use the old system which made people re-authenticate too often.

     

    The intent of the reauthentication system is to only make you login if you move to a new computer so if it isn't working that way it would be a bug. Please contact customer service so they can follow up with you and hopefully root out the cause so we can get this fixed for you and users like you.

    OK, thanks. smiley​  No, I'm not consciously switching between versions.  And when I installed the latest build, an uninstall for the old 4.9 version kicked in. 

    OK, I'll put in a Support Ticket.  Like I said, with a Windows 10 update, usually I do have to re-Connect.  But last night I had to Connect every time I opened Studio, as I just did with a quick test this morning.

    Thanks for the reply!

     

     

  • Jan19Jan19 Posts: 1,109

    Ah.  I wasn't running the latest version.  I was still on 4.9.0.63. blush  Now, version # is 4.9.1.30.

    I updated.  Problem seems to be solved.  I put in a Support Ticket, before it occurred to me to check for a new version of DS.

    When they respond, if the need to re-Connect doesn't come back, I'll tell them all is well.

    Thanks!!!

  • Richard HaseltineRichard Haseltine Posts: 108,056

    You can mark your ticket as closed yourself if you want, just click in the text field to add a note and the check box should be enabled.

  • Jan19Jan19 Posts: 1,109
    Richard Haseltine said:

    You can mark your ticket as closed yourself if you want, just click in the text field to add a note and the check box should be enabled.

    Thanks, Richard, I'll do that.  :-)  Appreciate the pointer...I am out of sync somehow today.

     

  • Charlie JudgeCharlie Judge Posts: 13,250
    Jan19 said:
    Charlie Judge said:

    No, I'm not having that problem; but I'm on Windows 7. Did you forget to check the keep me signed box?

    I didn't check anything.  I didn't know there was such a box for DAZ Studio. :-)  Thanks for the reply!

     

    Right under where you enter your id and password is a box that says "Remember Me"

  • DAZ_RawbDAZ_Rawb Posts: 817

    Excellent, glad to hear that the fix the software team put in is working for you. I'll forward your thanks on to them.

  • Jan19Jan19 Posts: 1,109
    DAZ_Rawb said:

    Excellent, glad to hear that the fix the software team put in is working for you. I'll forward your thanks on to them.

    All right. smiley​  Thank you.  Updating to the latest build seems to have done the trick.

  • Jan19Jan19 Posts: 1,109
    Charlie Judge said:
    Jan19 said:
    Charlie Judge said:

    No, I'm not having that problem; but I'm on Windows 7. Did you forget to check the keep me signed box?

    I didn't check anything.  I didn't know there was such a box for DAZ Studio. :-)  Thanks for the reply!

    Right under where you enter your id and password is a box that says "Remember Me"

    Oh, that box.  Yes, I've seen that one. smiley​  Out of habit, I don't check those Remember Me boxes though.

    It was the build, it seems.  Once I updated, all was well.

    Thanks for the reply, Charlie.

     

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