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Studio 4.24 fatal error just opening my Scene Subset

john_antkowiakjohn_antkowiak Posts: 344
in Technical Help (nuts n bolts)

Hi, all.

So this is new for me. I've spent a few weeks composing a single-figure scene. There aren't that many elements to it - maybe a dozen. I've saved it dozens of times. But now it won't even open without a fatal error crashing Studio. I don't know what I changed or introduced. I was fine-tuning a pose; there was a D-Former in the scene but nothing extreme. 5-6 geometry shells, which I'm not that used to using. I saved it again, then tried to change the color of a new hair style I bought for this: Neftis Zephyr Curls, G8M. (Not exactly a one-click solution for some reason.) I tried to add a smoothing modifier because I noticed the cap was having some poke-through. That's when it crashed the first time. I haven't been able to open it since. The log says something about "upgrading" the database. I can open Studio and load other scene subsets and .duf files, but not the scene subset I've been working on. What is the malfunction, please?

Thanks as always,

2026-09-21T07:48:27Z Startup
2026-09-21T07:48:27Z Query (SELECT * FROM "customer") failed with exception: ERROR:  relation "customer" does not exist
LINE 1: SELECT * FROM "customer"
                      ^

2026-09-21T07:48:27Z Upgrading database from version 1 to 48
2026-09-21T08:02:54Z Shutdown
2026-09-21T08:11:19Z Startup
2026-09-21T08:11:19Z Upgrading database from version 48 to 49
2026-09-21T08:27:33Z Query (SELECT * FROM "customer") failed with exception: Connection to database failed
2026-09-21T08:27:33Z Unexpected exception in validateAndFixDb: Connection to database failed
2026-09-21T16:52:57Z Shutdown
2026-09-22T09:05:34Z Startup
2026-09-22T18:14:20Z Shutdown
2026-09-24T05:12:50Z Startup
2026-09-27T17:13:38Z Shutdown
2026-10-04T07:57:59Z Startup
2026-10-04T18:26:47Z Shutdown
2026-10-04T18:27:40Z Startup
2026-10-05T01:53:06Z Shutdown
2026-10-05T02:11:53Z Startup
2026-10-05T04:30:58Z Startup
2026-10-05T04:35:07Z Startup
2026-10-05T04:36:52Z Startup

Comments

  • Richard HaseltineRichard Haseltine Posts: 112,009

    Can you open the scene in the DS 4 beta, or in DS 6?

  • john_antkowiakjohn_antkowiak Posts: 344

    Hmmm, that's a good question. I bet I never installed either one; I don't see them. Is the script looking for them specifically? Maybe I'll have to bite the bullet and upgrade? I haven't faced this kind of breakage before and I wasn't thinking about it. Do you recommend that step?

  • felisfelis Posts: 6,642

    Installing DS 4 beta or DS 6 will be done in parallel to DS 4, so they are independant installs, and can work simultainiosly.

  • john_antkowiakjohn_antkowiak Posts: 344

    Well... if that's the only fix for the problem, then I'll have to figure out again how to manually download and install Studio. I don't do DIM, and while I do see Studio 6 in my Product Library, I don't see any Manual Install buttons like I do on all my purchased content pages. That's not the only reason I'm reluctant to "upgrade" to 6. Are people telling me to do this purely as a troubleshooting step to see if it works? Or is this a known solution to a known problem? I'm still struggling to understand what the log says...

    Thank you kindly, everyone :)

  • felisfelis Posts: 6,642

    DS 6 and DS 4 beta can only be installed with DIM. There was expected to be a manual option for DS 6, but isn't.

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