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Coupon doesn't work - Don't understand why...

omvendtomvendt Posts: 222
in The Commons

The monthly coupon aggravation is back. I have a basket of goods (image), then try to apply the $10-off-$25 coupon and am told it doesn't work. Not explanation why, of course. None of the items are Daz Originals, which are excluded. Can't be good for business to put so many obstacles in the way of getting a sale...

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Comments

  • joannajoanna Posts: 2,830

    New items are excluded from that coupon as well. After a quick look, you don't have enough ($25) of non-new items in your cart.

  • LeanaLeana Posts: 13,621

    omvendt said:

    The monthly coupon aggravation is back. I have a basket of goods (image), then try to apply the $10-off-$25 coupon and am told it doesn't work. Not explanation why, of course. None of the items are Daz Originals, which are excluded. Can't be good for business to put so many obstacles in the way of getting a sale...

    Daz Originals are not excluded from that coupon, not sure where you got that idea from. That coupon excludes new items ;which refers to items released in the last 60 days) as well as outlet / quick grab items, (which are always excluded), and requires a minimum of $25 of qualifying items in your cart before taxes. You don't have enough non-new items in that cart to reach the $25 threshold, hence why it won't work.

    For the record, the other Daz+ / Premier coupon works only on Daz Originals, including new items and excluding Daz+ items and outlet / quick grab items.

  • omvendtomvendt Posts: 222

    Leana said:

    omvendt said:

    The monthly coupon aggravation is back. I have a basket of goods (image), then try to apply the $10-off-$25 coupon and am told it doesn't work. Not explanation why, of course. None of the items are Daz Originals, which are excluded. Can't be good for business to put so many obstacles in the way of getting a sale...

    Daz Originals are not excluded from that coupon, not sure where you got that idea from. That coupon excludes new items ;which refers to items released in the last 60 days) as well as outlet / quick grab items, (which are always excluded), and requires a minimum of $25 of qualifying items in your cart before taxes. You don't have enough non-new items in that cart to reach the $25 threshold, hence why it won't work.

    For the record, the other Daz+ / Premier coupon works only on Daz Originals, including new items and excluding Daz+ items and outlet / quick grab items.

    Thanks, Leana. I didn't pick the right products, OK, but why does it have to be so hard? Instead of having a long list of exclusions as a footnote to the coupon, just have a link to "Here is what you can buy with this coupon". Or, have an icon next to whatever is in the basket. 
    (O:

  • Matt_CastleMatt_Castle Posts: 3,302

    omvendt said:

    [...] just have a link to "Here is what you can buy with this coupon"

    That's not actually all that helpful. Prior to the introduction of the wishlist filter, they would often have deals that were things like "X% off Y Wishlist Items from this Category"...

    ... and it was effing useless because when you've got dozens of wishlist items and the potential pool is thousands of items (but, importantly, not the whole store), finding the overlap was really tedious. You either had to trawl the category looking for wishlist icons, or put things from your wishlist into the cart to see of they were eligible.

    The thing is what you usually want is not separate lists of what's in each offer, but the Venn diagram of where those overlap; it's not common to just want to know what you can spend your PA coupon on, you probably want to know what things in existing offers are eligible.

    That said, I absolutely think the cart should explain why coupons are ineligible. It should say something like:

    Coupon requires $25 total of items eligible for discount to apply.
    Current total of eligible items in cart: $18.23.
    (Excludes new releases, Gift Cards, Licences, Memberships and fixed price offers)

    Rather than just "Coupon doesn't work, lol".

  • DareshiranuDareshiranu Posts: 342

    omvendt said:

    The monthly coupon aggravation is back. I have a basket of goods (image), then try to apply the $10-off-$25 coupon and am told it doesn't work. Not explanation why, of course. None of the items are Daz Originals, which are excluded. Can't be good for business to put so many obstacles in the way of getting a sale...

    I'm reasonably confident that I haven't used a single coupon that wasn't included in a daily sale of one sort or another, since I went Premiere. The x discounts off y have been lacking in utility. Apart from that I have spent more money, getting more things for less. I'm not certain that that's a good thing, but I'm certain that Daz believes it. 

  • nightwolf1982nightwolf1982 Posts: 1,336

    Just a thought, but it might also have to do with the cart total being $0.00 after the store credit and discount tokens were applied.

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