Recently Purchased Items in Lost & Found

legionivory

So, I recently purchased four hairstyle items, and they all immediately ended up in the Lost & Found when I installed them. How can/do I resolve this issue?

Do I have to uninstall and reinstall the items? Or is there something else?

Elor

I could be mistaken, but the Touchable products were initially sold at Renderosity before being transferred here and products who moved from another store usually don't have metadata and will end in Lost and found once installed.

Edit : just one warning, but as far as I know, Touchable products are not hair products but alternatives textures for existing hair products.

legionivory

Elor said:

I could be mistaken, but the Touchable products were initially sold at Renderosity before being transferred here and products who moved from another store usually don't have metadata and will end in Lost and found once installed.

Edit : just one warning, but as far as I know, Touchable products are not hair products but alternatives textures for existing hair products.

Yeah, I eventually figured that out. lol Lesson learned, I guess. Turns out I already owned one the actual hairstyles, so money not wasted, at least. I'm able to use the ponytail now. Thanks! :)

garrett_3d

Right click on them and select categorise. 

Elor

legionivory said:

Yeah, I eventually figured that out. lol Lesson learned, I guess. Turns out I already owned one the actual hairstyles, so money not wasted, at least. I'm able to use the ponytail now. Thanks! :)

Depending on when you bought them, you may still be eligible for a refund:

https://bugs.daz3d.com/hc/en-us/articles/115003500163-What-is-the-Daz-3D-Refund-Policy

You have 30 days after a purchase to ask for a refund, and as long as you're not abusing the policy (not idea about the threshold), the refund usually happens a day or two after the ticket was opened (it could take longer during a big sale like the one currently running though).