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Check Your Card Charges

MegonNoelMegonNoel Posts: 386
edited June 24 in The Commons

Just wanted to give everybody a heads up to check your card charges if you've been placing orders here the last week. 

The other day I had cart error when I tried to check out. It said the order didn't go through. I checked the cart then placed the order again. That time it did go through, everything seemed fine. This happened twice on two different orders. 

I checked my card and I was charged twice for each of them. Only one order number in my account. Only one charge showing for each of them in my orders here at DAZ3D. But when I checked my card there are definitely two identical charges each for the glitched orders. I thought it would get sorted in the 'pending' phase, but charges went past 'pending' and are actually in my real finalized charges. 

I don't want to worry anybody, so just know I've placed other orders that went through fine and there were no double charges on those. It was only the ones that had a cart error when I tried to check out. So if you've had that happen lately make sure you check you card, or bank, or paypal, however you pay, and make sure there aren't double charges because they don't show on the DAZ side of things. 

Edit: I do have a ticket in about this. This post is just to give others a heads up. 

 

Post edited by MegonNoel on

Comments

  • garrett_3dgarrett_3d Posts: 734

    Just checked. I have two orders I raised a ticket for. They're now showing complete in my account despite be duplicates and I have pending charges on my card....

  • donniekeidicdonniekeidic Posts: 65

    thanks for the heads up. between the slowness and lagginess of the store, i have not been able to buy anything since the store update, so i suppose the slowness is a blessing in disguise. hopefully they get this all sorted out soon.

  • CybersoxCybersox Posts: 9,795

    Another BIG thanks for the heads up.  I found a whopper of not two but THREE identical orders, all for a GC and two other items made on 3/19 via paypal, each invice for for $335.11.  Of those, one transaction is listed as "failed" in the ordered invoices and clicking of that order goes to a junk page, but the full price for the other two was withdrawn from my account two days later, even though I thought I only ordered/recieved one GC.  As it turns out, while DAZ did bill me twice, when I looked back through my emails I saw a second "You've recieved a GC" notification which matched one of the duplicate prioced invoice.  To check, I went ahead and applied the unused GC number from the first invoice to my account and, sure enough, it went though so I had actually purchased it on the first attempt, so, apparently I recieved transaction failed notices for the first two invoices and then it went through yet again, even though it was a duplicate order, and neither of the two invoices that went through posted to my bank until the 22nd.  Since I've now cashed the duplicate GC, I'm now only stuck with a double order for the two qualifying items, the cost of which comes to $10.27 before tax, so I'll send this mess to Customer service and see what they want to do about it.     

     

  • MegonNoelMegonNoel Posts: 386

    garrett_3d said:

    Just checked. I have two orders I raised a ticket for. They're now showing complete in my account despite be duplicates and I have pending charges on my card....

    I hope support gets everything sorted for you smiley 

     

    donniekeidic said:

    thanks for the heads up. between the slowness and lagginess of the store, i have not been able to buy anything since the store update, so i suppose the slowness is a blessing in disguise. hopefully they get this all sorted out soon.

    Yeah, the store update did seem to come with a few bugs. I suspect the cart glitch was one of them based on the timing. You're right, the slow store pages may have stopped you from ending up with some double purchases. Silver linings.  

     

    Cybersox said:

    Another BIG thanks for the heads up.  I found a whopper of not two but THREE identical orders, all for a GC and two other items made on 3/19 via paypal, each invice for for $335.11.  Of those, one transaction is listed as "failed" in the ordered invoices and clicking of that order goes to a junk page, but the full price for the other two was withdrawn from my account two days later, even though I thought I only ordered/recieved one GC.  As it turns out, while DAZ did bill me twice, when I looked back through my emails I saw a second "You've recieved a GC" notification which matched one of the duplicate prioced invoice.  To check, I went ahead and applied the unused GC number from the first invoice to my account and, sure enough, it went though so I had actually purchased it on the first attempt, so, apparently I recieved transaction failed notices for the first two invoices and then it went through yet again, even though it was a duplicate order, and neither of the two invoices that went through posted to my bank until the 22nd.  Since I've now cashed the duplicate GC, I'm now only stuck with a double order for the two qualifying items, the cost of which comes to $10.27 before tax, so I'll send this mess to Customer service and see what they want to do about it.     

     

    You are very welcome. Oh man, that's really scary, that's a huge amount to see tripled in your account. I'm really glad you found the second gift card notification. Hopefully support can sort the rest of it for you.  

     

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