No response form DAZ3d support
jimw6_2838f42536
Posts: 0
in The Commons
I have an ongoing problem with a product I purchased from DAZ3d, I have notified Sales Support, they have acknowledged the receipt of my complaint, acknowledge that it is legit and said they would get back to me - well nothing has happened. I recontacted them - and silence. Are they shutting down, or are they so understaffed that they can't address ongoing problems. Has anyone else experienced similar problems?
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Comments
So you have had a humnan response, just not a folow up? How long have you waited? If they need to get information (or a fix) from the PA then that may add to the delay in an update, even if work is being done.
Similar situation. Still waiting. Initial ticket submitted fall of 2023.
I thought you knew? It is Richard-AI by Anthropomorphic. I think it is at version Chatterbox-63.
https://www.thisiscolossal.com/2022/04/richard-ahnert-bear-with-me/
LOL. Are you my cat Pixi? It sure looks like it based on your avatar. Pixi my Siamese cat, has been eyeballing my monitor especially when the screen saver is on, AND she has been doing some tap dancing on my keyboard. Hmmm I just watched In The Lost Lands so maybe . . . you are my cat Pixi who has a Sybil personality and you are not human . . . I think Richard who has feline ties and could have starred in this movie , needs to closely monitor your posts.
Any cat or dog lovers out there should watch this movie.
I was told that staffing transitions and transfers of caseloads caused the delay in replying to mine, but I did get a reply. I wasn't happy with it, but after waiting a year and a half I decided to accept their resolution. I hope yours fares better.
Hallelujah!
Disciple
I have two tickets for issues with products that were lingering that have been picked up again after years. I was told they were fixed and to test them. Nope, still not, so I sent my reply back and they confirmed that. They are contacting the PA for a missing file on one and I can't remember right now what is going on the other, but they are working on it.
They are working down the list of reports. I can only tell you from my previous experience as someone working in a department like this, that if there was a major disruption and they fell behind, and it needs a lot of coordination with different people (Tech support, PAs, Customer Support), that it takes time.
Patience is the word. I believe follow-ups cause your reports to drop down the list, so avoid that. That is hard.
only ones I got fixed were because Richard Haseltine nudged them
I am grateful for that
even though we clash a lot over what is acceptable to post on the forum
I haven't bothered poking them. TBH I don't care about their reasons. I have sympathy for the human tech folk if they are doing their best, but the company has chosen not to get them the resources they need to address issues in a timely manner.
So as a customer, my takeaway is that filing a ticket is a waste of my time. If there are reports that something has issues... don't get it. If I get something and find there are issues... return it. (With the exception that there are some PAs who have great support threads on here and want to know if there are issues with their products so they can fix them, because catching everything that could possibly go wrong is hard. Mad respect for those folx.)
I'm happy for anyone who's had a better experience with submitting a ticket, but it hasn't been mine.
I have had to file a couple of reports recetly and they did get prompt replies (without any behind the scenes nudging) - even if in the end I got a refund on one of the affected products as there was no prospect of its being "fixed" in the way I thought it should be.
howdo you find old ticets on the site? I know I have a couple open ones, but the emails are long gone.
Log into Help Center and click on "your icon" and select 'Your activities' (or something similar).
thank you. Yes, I found them. Contrary to my belief, they all show solved. the results for some of the "solved" ones didn't actually solve however.
I laughed when I saw my 7 months ignored ticket is also marked as solved. I wonder to who's satisfaction it was solved? It certainly wasn't mine. I am very cautious about what I purchase now, knowing, in my opinion, that Sales does not respond in a timely manner.
Honestly, with the sheer volume of basic errors and pricing discrepencies that the store generates on a weekly basis I can't imagine how big a Customer Service department would have to be in order to be staffed well enough to handle all of the issues that must get submitted in an extremely prompt manner. From my own experience, I know that they actually have very little access to records of what offers were running on what day, so the best thing you can do is document the problem ridiculously well so that they don'[t have to do any actual research... and that's just if you're trying to get a refund or credit. If you've got an actual technical problem... well, then it apparently has to get sent back to someone else for analysis, and it's good luck on that being a speedy process.
You should not have mentioned the cat, now I am compelled by a geis to offer my exposition on the cat.
My first cat was named Jake. Hence my name HJake. He was a Seal Point Himalayan. I had no clear pictures of him as a kitten and found that one on the intertubes many years ago. It looks exactly like a picture my girlfriend had taken of Jake, except this one is clear and hers looks like she took it from the moon while thoroughly inebriated.
My girlfriend had bought Jake a couple weeks before we became a couple on discount from a breeder at a flea market who was selling off kittens that she would not breed or show. My girlfriend had to sign a contract not to compete with her. The name Jake was chosen because of his somewhat shocked look which reminded her a character named Jake in a Molly Ringwald where Molly sees Jake passed out under a glass table and says his name in shocked discovery.
I never had pets before Jake and I was not really a "cat person", Jake decided I was his best bud and would not leave me alone. Over the next year we became buds. When the girlfriend and I broke up she decided that I should keep Jake for various reasons. Over the years I added 3 more cats to my colony and fostered a few more. Because of him I ended up volunteering for a cat rescue group in Ontario and I caught 100s of feral cats to get them spayed/neutered and cleaned up. Those that could not be forever homed, because they were too feral, were released to farms and ranches across south central Ontario. Apparently they keep rats from pooping in the animal hay/feed which is really dangerous for horses. That little monster changed me and the direction of my life. Although that was many years ago I still miss him.
I keep a Himy pencil mug on my desk so when I need a smile I think of my little buddy.
What a wonderful legacy Jake leaves behind!
@Hjake, Your story about the life of Jake gave me a warm smile for the beginning of my day. It started around 2:30 am today when my 3-paw, Simon woke me with his "Mew" alarm that I needed to wake and cater his breakfast 'now'. He and his older partner/brother are asleep behind me now.
SilverGirl and memcneil70 thank you. I was concerned it was TMI. The positive feedback is appreciated.
:insert "misting eyes" emoji here:
I'll never forget the skeletal ragdoll that appeared at the apartment complex 30 years ago. The neighbors fed her back into healthy shape, but at bedtime she'd be plucking at my window to spend each night curled up on my feet. She'd poltely wake me at 4:30 each morning to let her out for the day. In about 6.5 weeks she found her forever family.
Maybe we can share kitty tales long enough for a help ticket response.
Hallelujah!
Disciple
Hallelujah ... a good note to start my day.