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DAZ Studio crash after Windows update

BellaBella Posts: 449
in Technical Help (nuts n bolts)

Hi everyone,

 

Yesterday DAZ Studio was working perfectly.

I rendered without any issues.

 

Before shutting down my PC, I updated Windows.

Today DAZ Studio starts, but as soon as I interact with it, it freezes and becomes “Not Responding”.

 

What I already tried:

•   Rebooted multiple times

•   Uninstalled and reinstalled DAZ Studio

•   DAZ Studio update was already installed before and was working fine

 

The only change between yesterday and today is the Windows update.

 

This PC is used mainly for DAZ Studio, so this is a big problem for me.

 

Has anyone experienced DAZ crashing after a Windows update?

 

Any help would be really appreciated. Thank you.

Comments

  • LeanaLeana Posts: 12,878

    Check your GPU driver, sometimes Windows updates replace them by a bare-bones generic GPU driver which doesn't support any advanced features.

  • BellaBella Posts: 449

    Thanks for the explanation, that makes sense.

    I’ll have the GPU driver checked. Thanks for your help!

     

    Leana said:

    Check your GPU driver, sometimes Windows updates replace them by a bare-bones generic GPU driver which doesn't support any advanced features.

  • IceDragonArtIceDragonArt Posts: 12,908

    Bella said:

    Thanks for the explanation, that makes sense.

    I’ll have the GPU driver checked. Thanks for your help!

     

    Leana said:

    Check your GPU driver, sometimes Windows updates replace them by a bare-bones generic GPU driver which doesn't support any advanced features.

    I've been unable to get it to work despite rolling back drivers.   will be interested to see if what you do works

     

  • BellaBella Posts: 449

     

    Unfortunately I’m not confident handling GPU drivers myself, so I’ll bring the PC to the shop where I bought it and have them check and fix the NVIDIA driver.

    I’ll update here once I know more.

    I’ll also check if Windows has any pending updates, but I think having the driver checked professionally is the safest option for me.

    Out of curiosity, how did you handle it on your side? Were you able to keep using DAZ after that?

     

     

    IceDragonArt said:

    Bella said:

    Thanks for the explanation, that makes sense.

    I’ll have the GPU driver checked. Thanks for your help!

     

    Leana said:

    Check your GPU driver, sometimes Windows updates replace them by a bare-bones generic GPU driver which doesn't support any advanced features.

    I've been unable to get it to work despite rolling back drivers.   will be interested to see if what you do works

     

  • IceDragonArtIceDragonArt Posts: 12,908

    Bella said:

     

    Unfortunately I’m not confident handling GPU drivers myself, so I’ll bring the PC to the shop where I bought it and have them check and fix the NVIDIA driver.

    I’ll update here once I know more.

    I’ll also check if Windows has any pending updates, but I think having the driver checked professionally is the safest option for me.

    Out of curiosity, how did you handle it on your side? Were you able to keep using DAZ after that?

     

     

    IceDragonArt said:

    Bella said:

    Thanks for the explanation, that makes sense.

    I’ll have the GPU driver checked. Thanks for your help!

     

    Leana said:

    Check your GPU driver, sometimes Windows updates replace them by a bare-bones generic GPU driver which doesn't support any advanced features.

    I've been unable to get it to work despite rolling back drivers.   will be interested to see if what you do works

    I actually have an older version of Daz 4.10 that works just fine.  I also have The Alpha version as I just built a machine that has a 5060 card in it.  So I can run my scripts on the older version and render in the new.   I work a second job during tax season helping my sister in law with her business so I don't have much time to fiddle at the moment lol.

  • IceDragonArtIceDragonArt Posts: 12,908

    I finally got mine fixed.  This is what I did.  Feel free to pass this on to your guy.  I updated my nvidea driver to the latest studio driver, not the game driver.  I uninstalled 4.24 via dim.  Then I went and I deleted the 4.24 folder in the C drive.  Reinstalled with Dim, works perfectly

  • BellaBella Posts: 449

    Thank you very much for what you said, I hope I can have it done as well….

     

     

    IceDragonArt said:

    I finally got mine fixed.  This is what I did.  Feel free to pass this on to your guy.  I updated my nvidea driver to the latest studio driver, not the game driver.  I uninstalled 4.24 via dim.  Then I went and I deleted the 4.24 folder in the C drive.  Reinstalled with Dim, works perfectly

  • BellaBella Posts: 449

     

    Thanks again for sharing your solution!

    In my case it turned out to be simpler: I didn’t need to reinstall DAZ.

    The shop fixed it by restoring the correct NVIDIA driver and removing the problematic Windows updates, and now DAZ works fine again.

     

     

    IceDragonArt said:

    I finally got mine fixed.  This is what I did.  Feel free to pass this on to your guy.  I updated my nvidea driver to the latest studio driver, not the game driver.  I uninstalled 4.24 via dim.  Then I went and I deleted the 4.24 folder in the C drive.  Reinstalled with Dim, works perfectly

  • IceDragonArtIceDragonArt Posts: 12,908

    Bella said:

     

    Thanks again for sharing your solution!

    In my case it turned out to be simpler: I didn’t need to reinstall DAZ.

    The shop fixed it by restoring the correct NVIDIA driver and removing the problematic Windows updates, and now DAZ works fine again.

     

     

    IceDragonArt said:

    I finally got mine fixed.  This is what I did.  Feel free to pass this on to your guy.  I updated my nvidea driver to the latest studio driver, not the game driver.  I uninstalled 4.24 via dim.  Then I went and I deleted the 4.24 folder in the C drive.  Reinstalled with Dim, works perfectly

    so glad you got it working!

  • BellaBella Posts: 449

    Thanks! I hope the next update won't be a mess!! :)

    IceDragonArt said:

    Bella said:

     

    Thanks again for sharing your solution!

    In my case it turned out to be simpler: I didn’t need to reinstall DAZ.

    The shop fixed it by restoring the correct NVIDIA driver and removing the problematic Windows updates, and now DAZ works fine again.

     

     

    IceDragonArt said:

    I finally got mine fixed.  This is what I did.  Feel free to pass this on to your guy.  I updated my nvidea driver to the latest studio driver, not the game driver.  I uninstalled 4.24 via dim.  Then I went and I deleted the 4.24 folder in the C drive.  Reinstalled with Dim, works perfectly

    so glad you got it working!

  • IceDragonArtIceDragonArt Posts: 12,908

    Bella said:

    Thanks! I hope the next update won't be a mess!! :)

    IceDragonArt said:

    Bella said:

     

    Thanks again for sharing your solution!

    In my case it turned out to be simpler: I didn’t need to reinstall DAZ.

    The shop fixed it by restoring the correct NVIDIA driver and removing the problematic Windows updates, and now DAZ works fine again.

     

     

    IceDragonArt said:

    I finally got mine fixed.  This is what I did.  Feel free to pass this on to your guy.  I updated my nvidea driver to the latest studio driver, not the game driver.  I uninstalled 4.24 via dim.  Then I went and I deleted the 4.24 folder in the C drive.  Reinstalled with Dim, works perfectly

    so glad you got it working!

    Me too!

  • rhye_7b205b2b74rhye_7b205b2b74 Posts: 103

    Bella said:

     

    Thanks again for sharing your solution!

    In my case it turned out to be simpler: I didn’t need to reinstall DAZ.

    The shop fixed it by restoring the correct NVIDIA driver and removing the problematic Windows updates, and now DAZ works fine again.

     

     

    IceDragonArt said:

    I finally got mine fixed.  This is what I did.  Feel free to pass this on to your guy.  I updated my nvidea driver to the latest studio driver, not the game driver.  I uninstalled 4.24 via dim.  Then I went and I deleted the 4.24 folder in the C drive.  Reinstalled with Dim, works perfectly

    Was it Win 11 or 10 update Bella? 

  • BellaBella Posts: 449

    rhye_7b205b2b74 said:

    Bella said:

     

    Thanks again for sharing your solution!

    In my case it turned out to be simpler: I didn’t need to reinstall DAZ.

    The shop fixed it by restoring the correct NVIDIA driver and removing the problematic Windows updates, and now DAZ works fine again.

     

     

    IceDragonArt said:

    I finally got mine fixed.  This is what I did.  Feel free to pass this on to your guy.  I updated my nvidea driver to the latest studio driver, not the game driver.  I uninstalled 4.24 via dim.  Then I went and I deleted the 4.24 folder in the C drive.  Reinstalled with Dim, works perfectly

    Was it Win 11 or 10 update Bella? 

    I have win 11 

     

  • MarcosGABMarcosGAB Posts: 23

    Hello People!, my daz 26 is crashing, i dont know what is causing the problem, i tried everything, uninstal, re-instal, program opens and when should show the viewport it stops and crash, someone can help me?

     

  • IceDragonArtIceDragonArt Posts: 12,908

    MarcosGAB said:

    Hello People!, my daz 26 is crashing, i dont know what is causing the problem, i tried everything, uninstal, re-instal, program opens and when should show the viewport it stops and crash, someone can help me?

     

    did you recently do a windows update?

     

  • BellaBella Posts: 449
    edited February 11

    MarcosGAB said:

    Hello People!, my daz 26 is crashing, i dont know what is causing the problem, i tried everything, uninstal, re-instal, program opens and when should show the viewport it stops and crash, someone can help me?

    That is exactly what was happening to me, just the same. It happened right after a Windows 11 update that basically trashed my graphics card drivers; I had to roll back the update and restore the graphic card drive... So, the question is really: have you updated Windows recently?

    Post edited by Bella on
  • MarcosGABMarcosGAB Posts: 23
    edited February 11

    IceDragonArt said:

    MarcosGAB said:

    Hello People!, my daz 26 is crashing, i dont know what is causing the problem, i tried everything, uninstal, re-instal, program opens and when should show the viewport it stops and crash, someone can help me?

     

    did you recently do a windows update?

    Yes my windows updated, but i have 3 computer, one is a I5-9300 with a RTX3080ti(crash), two is a I5-9500 with a Rtx3080 and three is a I5-12500 with a rtx 4060, all them update windows and only one crash, i will try to back for apdate and see what happens, thanks you all , i'll let you know if it works.

    Post edited by Richard Haseltine on
  • MarcosGABMarcosGAB Posts: 23

    Ok guys, my problem was solved, for me doesn't work uninstall the windows updates, i had to uninstall the gpu, uninstall all drivers and than reinstall everything now it is working.

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