New Year, New Sales Thread: Report Issues Here 3 "Reporting Only"

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  • Cris PalominoCris Palomino Posts: 12,440

    Tomhip said:

    Looks like we got a Token calculation bug:

     

     

    Basket:

    I have a giftcard $200 cut down to 153 (expecting no tokens for this)

    Doorbuster: The Crimson Vibe - at $7.50 (expecting a token for Premium)

    Actual Tokens: -1

     

    If i keep adding more eligible items

    $12-14 goes to 0 (would expect +2)

    $22 goes to +1 (would expect +4)

    What discount did you get on crimson? What else do you have in your cart? Can you show a screenshot?

  • TomhipTomhip Posts: 560
    edited November 16

    Cris Palomino said:

    Tomhip said:

    Looks like we got a Token calculation bug:

     

     

    Basket:

    I have a giftcard $200 cut down to 153 (expecting no tokens for this)

    Doorbuster: The Crimson Vibe - at $7.50 (expecting a token for Premium)

    Actual Tokens: -1

     

    If i keep adding more eligible items

    $12-14 goes to 0 (would expect +2)

    $22 goes to +1 (would expect +4)

    What discount did you get on crimson? What else do you have in your cart? Can you show a screenshot?

    Posting basket 

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    Post edited by Tomhip on
  • caravellecaravelle Posts: 2,644
    edited November 16

    It's getting funnier and funnier. I added a doorbuster item and today's “Better than Daz+” item to my cart, along with a $100 gift card. The (really nice!) 10%+15% discount amounts to 23.5%, which is due to Daz's calculation method. Never mind; let them be happy with the $1.50.

    What I don't agree with, however, is that I don't receive a token for the remaining items (see screenshot). It's clear that there are no tokens for gift cards. But for everything else, Premier members receive one token per $5 spent. Please correct this while the offer is still valid! And I'd also like to keep my remaining tokens, please...

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    Post edited by caravelle on
  • ElorElor Posts: 3,139
    edited November 16

    It's likely a bug and you should get the intended number of tokens for the products you're buying, excluding the money spent on the gift card.

    If you want to be prepared, what I did when it happened to me was:

    • taking a screenshot of the cart without the giftcard, showing the number of tokens I would get with the products I was buying.
    • taking a screenshot of the cart with giftcard, showing the bugged amount of tokens.

    If you do not get the correct amount of tokens, you can then open a ticket with sales support, but it's likely the same bug I encountered and back then, I did get the correct amount of tokens.

    ------

    Callum 9 is included in the list of the bundles eligible for the Premier coupon, which feels like a mistake: it should be his bundle instead.

    https://www.daz3d.com/premier-characters

    Post edited by Elor on
  • caravellecaravelle Posts: 2,644
    edited November 16

    You're probably right, Elor, and I wouldn't make a fuss over a single token, as in my case. But since the problem with tokens in connection with gift cards has been going on for so long and is becoming increasingly bizarre, something should finally be done about it. But, oh well, it's the weekend again...!

    I'll just try it now and report back on what happens.

    EDIT: You were right, Elor; everything is fine. The tokens were calculated correctly. Thank you!

    Post edited by caravelle on
  • It's the last day of the Member Festival and the Ceramic Animal still hasn't returned. The only one of these Member Festival freebies I actually wanted, and it was taken from (most of) us before we could get it and hasn't been brought back. Why? It's honestly soured the rest of those freebies for me, because every one that's appeared has been a disappointment in comparison, especially today's. Can we get an explanation about what happened and why some people were allowed to get it while the rest of us couldn't?

  • AinmAinm Posts: 714

    caravelle said:

    It's getting funnier and funnier. I added a doorbuster item and today's “Better than Daz+” item to my cart, along with a $100 gift card. The (really nice!) 10%+15% discount amounts to 23.5%, which is due to Daz's calculation method. Never mind; let them be happy with the $1.50.

    What I don't agree with, however, is that I don't receive a token for the remaining items (see screenshot). It's clear that there are no tokens for gift cards. But for everything else, Premier members receive one token per $5 spent. Please correct this while the offer is still valid! And I'd also like to keep my remaining tokens, please...

    I had the reverse problem - gift card showed as 23.5% off, but when I did the calculation on the price in cart versus the gift card amount, it was discounting 24%. I don't think I've seen a discount percentage display beyond the decimal point before, even if it was wrong.

    Also had the silly token nonsense when buying a gift card again. On the other hand, whenever I sub Premier, a token or two seems to appear out of nowhere.

  • Calum 9 is in the Premier bundle selection. Probably a mistake and should be changed to Calum 9 Character Bundle.
  • SilverGirlSilverGirl Posts: 2,786

    LaraRebooted said:

    It's the last day of the Member Festival and the Ceramic Animal still hasn't returned. The only one of these Member Festival freebies I actually wanted, and it was taken from (most of) us before we could get it and hasn't been brought back. Why? It's honestly soured the rest of those freebies for me, because every one that's appeared has been a disappointment in comparison, especially today's. Can we get an explanation about what happened and why some people were allowed to get it while the rest of us couldn't?

    Probbly there will be a "surprise" extension of the festival next week and it will be released then. I wouldn't worry too much.

  • ariocharioch Posts: 182

    It looks like products from November 10th and 11th aren't showing up in Still New. There are products from November 12th to the 14th, and products from November 9th all the way back to September in Still New, but nothing from November 10th or 11th.

  • Charlie JudgeCharlie Judge Posts: 13,240
    edited November 16

    arioch said:

    It looks like products from November 10th and 11th aren't showing up in Still New. There are products from November 12th to the 14th, and products from November 9th all the way back to September in Still New, but nothing from November 10th or 11th.

    Same here. These were eleased on 11 November; shouldn't they be included as 'Still New' at 45% off and get stacker discounts?

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    Post edited by Charlie Judge on
  • Charlie Judge said:

    arioch said:

    It looks like products from November 10th and 11th aren't showing up in Still New. There are products from November 12th to the 14th, and products from November 9th all the way back to September in Still New, but nothing from November 10th or 11th.

    Same here. These were eleased on 11 November; shouldn't they be included as 'Still New' at 45% off and get stacker discounts?

    reported.

  • 25-SPECIALTY-PREMIER not working for a second bundle - Nathan 9 HD Character Bundle

  • ShortlegDoggo said:

    25-SPECIALTY-PREMIER not working for a second bundle - Nathan 9 HD Character Bundle

    and you hadn't already used it?

  • Charlie JudgeCharlie Judge Posts: 13,240

    Richard Haseltine said:

    Charlie Judge said:

    arioch said:

    It looks like products from November 10th and 11th aren't showing up in Still New. There are products from November 12th to the 14th, and products from November 9th all the way back to September in Still New, but nothing from November 10th or 11th.

    Same here. These were eleased on 11 November; shouldn't they be included as 'Still New' at 45% off and get stacker discounts?

    reported.

    Any word on this? They still are not acting as 'Still New' items 

  • MelanieLMelanieL Posts: 7,714

    None of the items I bought yesterday or today (and there are a lot because the catchup has been very generous to me!) are showing as Purchased on their store pages. I've tried a hard refresh, but no change.

    Is this something I should open a ticket for or can I expect it to work itself out in time?

  • Charlie Judge said:

    Richard Haseltine said:

    Charlie Judge said:

    arioch said:

    It looks like products from November 10th and 11th aren't showing up in Still New. There are products from November 12th to the 14th, and products from November 9th all the way back to September in Still New, but nothing from November 10th or 11th.

    Same here. These were eleased on 11 November; shouldn't they be included as 'Still New' at 45% off and get stacker discounts?

    reported.

    Any word on this? They still are not acting as 'Still New' items 

    It isn't going to be changed at this stage, sorry.

  • James_HJames_H Posts: 1,090

    Bone Minion: i have a banner for 10% off but it's not applied.

  • Cris PalominoCris Palomino Posts: 12,440
    edited November 17

    James_H said:

    Bone Minion: i have a banner for 10% off but it's not applied.

    Let me send an inquiry.

    Post edited by Cris Palomino on
  • ElorElor Posts: 3,139

    It's a strange minor problem (the price are correct in the cart) but for some reasons, when I'm logged in, I don't see the adjusted prices for Quick Grab.

    As an example, I'm seeing 'Z Fitness Instructor Couple Poses for Genesis 9 and 8' at $20.99 and not $0.99 while logged in. Once logged out, I'm seeing the correct price.

    The problem is visible on multiple browsers and logged out and back in didn't solve it.

    As said, the price are correct once an item is added to my cart.

  • frank0314frank0314 Posts: 14,707

    Elor said:

    It's a strange minor problem (the price are correct in the cart) but for some reasons, when I'm logged in, I don't see the adjusted prices for Quick Grab.

    As an example, I'm seeing 'Z Fitness Instructor Couple Poses for Genesis 9 and 8' at $20.99 and not $0.99 while logged in. Once logged out, I'm seeing the correct price.

    The problem is visible on multiple browsers and logged out and back in didn't solve it.

    As said, the price are correct once an item is added to my cart.

    Is it only those products doing it, or is it everything?

  • frank0314frank0314 Posts: 14,707

    James_H said:

    Bone Minion: i have a banner for 10% off but it's not applied.

    Fixed now.

  • frank0314frank0314 Posts: 14,707

    frank0314 said:

    Elor said:

    It's a strange minor problem (the price are correct in the cart) but for some reasons, when I'm logged in, I don't see the adjusted prices for Quick Grab.

    As an example, I'm seeing 'Z Fitness Instructor Couple Poses for Genesis 9 and 8' at $20.99 and not $0.99 while logged in. Once logged out, I'm seeing the correct price.

    The problem is visible on multiple browsers and logged out and back in didn't solve it.

    As said, the price are correct once an item is added to my cart.

    Is it only those products doing it, or is it everything?

    Elor disregard. I'm getting the same thing. 

  • SilverGirl said:

    LaraRebooted said:

    It's the last day of the Member Festival and the Ceramic Animal still hasn't returned. The only one of these Member Festival freebies I actually wanted, and it was taken from (most of) us before we could get it and hasn't been brought back. Why? It's honestly soured the rest of those freebies for me, because every one that's appeared has been a disappointment in comparison, especially today's. Can we get an explanation about what happened and why some people were allowed to get it while the rest of us couldn't?

    Probbly there will be a "surprise" extension of the festival next week and it will be released then. I wouldn't worry too much.

    Looks like that didn't happen. Looks like it's really over. And I'd honestly trade every single one of the freebies I did get for the one that most of us got locked out of. I would really like to know why that happened because it's cost me a lot of trust in the site's offers and promotions. That day, pictures of the ceramic animal were all over the promotional materials, and yet only a small fraction of people here, who pulled the trigger on checking out with it in their carts super-early in the day, were allowed to get/keep it. Why??? Especially because the same mistake happened later in the festival with another freebie and its add-on, and the add-on was made available the very next day, this should have been something that could have been fixed, not blown off.

  • James_HJames_H Posts: 1,090

    frank0314 said:

    James_H said:

    Bone Minion: i have a banner for 10% off but it's not applied.

    Fixed now.

    Confirmed.

  • XelloszXellosz Posts: 855

    Quick-grab's prices are still displayed incorrectly (in the cart they are correct).

  • Charlie JudgeCharlie Judge Posts: 13,240

    I'm not sure if it is intended or not but one of member festival stacker freebies ( Member Festival Dice D6 ) is now sale in the store.

  • genarisgenaris Posts: 338

    The sale slider on the SHOP page and the title on the day's promo page both say "Incredible New Tools Morph tool, skin randomizer, FONTS, Marble skin & More" but there doesn't seem to be a FONT PRODUCT among the debut products on the sale page for today. Many, many times 1 or more debut products do not show up for me on the day's sale page, but if i go to the SHOP page, I can usually see the missing new product that doesn't show on the sale page. Today, though, even on the SHOP page, I don't see a new FONT product.    Does anyone know what the new FONT product is, or is there actually no such new product and Daz has just screwed up the texts blurbs ('cause that almost never happens, right?!) ?

  • namffuaknamffuak Posts: 4,403
    edited November 18

    Looks like the hamsters powering the documentation server are on a sit-down strike again - getting gateway timeouts trying to view readme files.

     

    ETA - working now about  an hour later.

    Post edited by namffuak on
  • Cam FoxCam Fox Posts: 250

    PEW-PEW code is not working for 70% off up to 5 items. It does work for 75% off up to 10 items with a new release.

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