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Help Center & Changing Email

Write IdeaWrite Idea Posts: 435
in The Commons

I have a few open tickets through the Help Center. In an unrelated matter, I changed my email for my account. Today, I received a reponse from the Help Center, and when I went into reply, I get a...

"Oops.
The page you were looking for doesn't exist
You may have mistyped the address or the page may have moved."

Used the link in the email I was sent. Not only that, all of my tickets are gone. So I changed my email back to the old one. And they are still gone.

Anyone have an issue like this of tickets just vanishing?

Comments

  • TaozTaoz Posts: 10,253
    edited August 1

    My complete ticket history back to 2008 disappeared too a while ago.  I thought they had cleaned up the accounts or something, so I didn't do anything.  But I actually changed my email address shortly before it happened, so that could very well be the reason. 

    New tickets added since have been working fine though.

    Post edited by Taoz on
  • nonesuch00nonesuch00 Posts: 18,722
    edited August 1

    If you changed your email, your help desk history does disappear. It happened to me years ago so I don't change my email anymore at DAZ3D.com. 

    Post edited by nonesuch00 on
  • barbultbarbult Posts: 26,205
    Yup, years ago the same thing happened to me.
  • TaozTaoz Posts: 10,253
    edited August 1

    Have anyone complained, to make them aware of it?

    Post edited by Taoz on
  • Write IdeaWrite Idea Posts: 435

    My tickets are back, but only because I changed my email back to the old one.

    Maybe the system had to update or "catch up"? I dunno.

    Just a little odd to tie tickets to emails rather than accounts.

    Lesson Learned: If you change your account email from A to B, your tickets will disappear. And only come back if you change it back and wait a day. Maybe?

    *sigh*

  • felisfelis Posts: 5,749

    I have never changed mail, but my guess is that the ticket system is independant from forum/DS, and therefore when you change it, the ticket system no longer know who you are.

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