Missing Icons for DAZ Store content

oliverallen

Hi all,

I know this has been brought up a few times in the past, but it seems like these threads keep getting removed?

How on earth do you fix the missing icons in the Smart Content tab? I know how to do the categorization of the assets (to resolve the lost and found), but no matter what I do, I can't seem to shift this damn exclaimation icon. 

It makes it really tricky to use the products because I like to scroll through the list to see what I like.

If there's a manual fix for each one, please can someone share? I've about 200 of these damn assets. DAZ really shouldn't be putting stuff on their store which is broken like this.

It looks as though the ones that don't work have a bunch of unecessary stuff in the meta data?

Can I just start deleting stuff in here? I don't want to mess it up even more.

Thanks,

MelanieL

No, don't delete anything from that file!

The thumbnail image is missing from the installer for quite a lot of products. You could raise a support ticket (but don't hold your breath because the wait for any action will probably be long) or you can fix it yourself.

You see that first "SupportAssets" line in your screenshot: for the metadata file called DAZ_3D_95683_dForce_Ultra_Cut_Dress_for_G8_and_8_1F.dsx?

Get a small thumbnail image of the product (you can use the one that DIM downloads, or photo-reduce the main image from the store page) and copy it into the same place
i.e. [your-content-library]/Runtime/Support

then rename it to: DAZ_3D_95683_dForce_Ultra_Cut_Dress_for_G8_and_8_1F.png
or .jpg if that's what your thumbnail image is

Then next time you start up Daz Studio the iage should appear. (Or you can right-click the Smart Content "All Products" and pick Refresh)

Same applies (obviously with different file names) for ever other product with a .dsx on Runtime/Support but no matching-name image file.

ETA: I've never seen a metadata file with so little in it as the one on the left of your screenshot - what on earth is that product?

SofaCitizen

I don't have that exact product but it would have been part of a mass-migration of PAs and their products from a different store that has different submission requirements/processes. As Melanie said, don't delete those since they provide the front-end links to the dress and the 8 styles (as seen on the last promo image).