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Are the DAZ offices closed? (they are open + GC issue fixed)

UnseenUnseen Posts: 808
edited December 2015 in The Commons

Just to know...

I have a problem with a GC that I am unable to redeem because the codes that I have received are both invalid but I get no reply from the store Dept despite the fact that the ticket was submitted on December 24th and that I have emailed them yesterday at the address that I can find on my Paypal receipts: [email protected]

I know that the issue occurred on Xmas eve and that it was a holiday weekend but if the offices are closed, DAZ should clearly state it in the forum since it is what they usually do. That way I would know that I will not get any reply before... "I do not know when".

It is annoying that there are such annoying glitches in the system and that the issues do not seem to get fixed.

I am a loyal DAZ customer but I feel ignored and it is very annoying.

Post edited by Unseen on

Comments

  • NovicaNovica Posts: 23,925

    Wilfred- did you buy one GC and get two codes? That happens a lot. When you click on the link to redeem them, did you go to Store Credit and see if even one showed up? 

  • UnseenUnseen Posts: 808

    Thank you for your reply Novica.

    I bought one GC and got two codes (as usual) but when I check the status of the two codes in the cart or in the GC tab in my account I see that the GC value is $0.00 though it should be far higher. This issue already happened to me twice and it is thus the third time that it occurs to me. I am unable to redeem any of the two codes because of that null value... Anyway if the codes show a value of $0.00 I believe that I would get $0.00 added to my store credit if I was trying to redeem the codes...

  • UnseenUnseen Posts: 808

    By the way, where the generally so helpful moderators? I have the feeling to have asked the question that no one wishes to answer... After all I am perhaps right even when I wonder if the DAZ offices are closed... ;)

  • ChoholeChohole Posts: 33,604

    Unfortunately we can't help with problems like this, so you do indeed need to contact support. The Offices will have been closed over the long weekend. AFAIK they will be open at normal time this morning (Utah time)

  • UnseenUnseen Posts: 808

    Thank you very much for your help, Chohole. You just gave me the information that I needed to know since I was finally not sure that the DAZ offices were opened this week.

    The store support has been contacted five days ago (and yesterday as explained in my first post) and I think that they should really solve my problem as soon as possible. I continue to buy things from DAZ (each day) but I am obligated to pay each purchase again since it is impossible to redeem my GC...

    Thank you though, I really appreciate that you took the time to post this information.

  • NovicaNovica Posts: 23,925

    Wilfred- to be clear- you check STORE CREDIT, not gift cards, in the My Account section. Once you bought the gift cards and click to redeem them, the total shows in the store credit section. Click the links in the emails you got to get to the redeem page. If they go through, it seems like nothing happens, you have to go to My Account and the Store Credit section to check it. Now I'm going back to sleep, it's going on 5am here but I didn't want you to be stuck. BTW,  I'm not trying to talk "down" to you, I don't know what you know, and Gift Cards can be confusing. Good luck with it!

  • UnseenUnseen Posts: 808
    edited December 2015

    Thank you for your help, Novica. I do not think that you talk down to me... :) I really appreciate your help...

    Meanwhile here is what I see when I reach the page after having clicked the two GC codes. It is why I can't redeem anything since it says that the GC is worth $0.00... One of them should show the GC value and not $0.00... If I redeem any of the codes I am afraid to find that my store credit is $0.00... I think that there is a real problem.

    Thank you again! :)

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    Post edited by Unseen on
  • AmaltheaAmalthea Posts: 224

    Part of the problem might be weather related. I'm several hundred miles south east of them and Goliath cause blizzard conditions here.

  • UnseenUnseen Posts: 808

    Thank you for all the replies. :)

    The issue is now fixed but it needed the store Dept to be sorted out since the second code had to be activated. I have just redeemed the GC.

     

    Thank you again! :)

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