Warning needed when charged amount differs from final order input page
mrposer
Posts: 1,134
This happened to me tonight ... where the amount charged differed from the amount summary shown on the order summary page where you add your payment info and submitt. I have a ticket entered for this specific order... but what I would like to happen is for a warning to be given back to the customer instead of processing the order at a different total price. I don't know about everybody else but when I get that order processed confirmation page which doesn't reshow your amount charged I tend to click on the download products button ... not the review order button... it was just lucky I took a look at my store credit later and noticed a larger deduction than I was expecting. I know the sales are complicated and some things are time sensitive but because of that or just store quirks in processing the final amount shown to the user should be saved and compared to the recalculated total charged and any difference should stop the order and show a warning to the customer. I am kind of worried about how often this might have happened to me before and not noticed it.
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Comments
Speaking out of my experience, it happens a lot that the numbers don't add up. And there's a very long history about such issues, unfortunately they don't seem to be able to fix it.
That's why I stopped buying anything here (*), I don't want to do the math every time just to be sure. Heck, I even thought about writing a browser plugin, which checks all the prices on your basket and highlights possible errors, but actually, no.
I have not checked each and every of my previous orders, but in the end, those that I have checked, were charged correctly. But if they don't, it's up to you to find out and claim your money back.
(* I made an exception for Reality, as I can't pay with PayPal without creating an account in my country, so I had to get it here.)
They still haven't fixed that? I told them about it when it happened to me a couple of years ago.
As I told them then, charging the customer more than the amount shown on the checkout page is unethical, immoral, and most likely illegal.
One approach I've taken is to get a gift card for myself, to basically have 'store credit,' and then buy one or two at a time at that amount. It's a lot easier to spot shenanigans when you're buying one or two items than if you buy fifty.
i haven't had this happen but now I will keep an eye out..i too use store credit but nonetheless.
I had this happen with a VERY expensive thing... a sale pricing hadn't engaged in the final purchase. Thankfully, I was able to get the $70 (!) returned because Daz is cool like that.
It may happen naturally if you check out around midnight DAZ time where prices often change because discounts expire. But, IMO, if you've first started the checkout process the cart prices should be locked so they can't change during checkout.
Thank you for bringing this to our attention.
We will be working on a solution for it but due to the extreme amount of testing it must go through I cannot give you a definite timeline of when it will be deployed on the site.
Greetings,
I've had rounding errors screw me up on the final sale price. Not what you're talking about, but I transferred *precisely* the amount shown on the last screen of checkout to my PayPal account, and it tried to charge a penny more. But Magento has one-penny rounding errors all over the place, when you have these sales going with wacky percentages off...
I try to never buy within around half an hour on either side of midnight DAZ time, just because the prices are all wonk-a-donk then. I have had to buy in the minutes leading up to it, a few times though, and I've been lucky so far...
...but the rounding error really bugged me. :-/
-- Morgan
This sort of tjing actually happens to me quite a lot; especially when a big sale is going on. I have seen the price for the same thing change in mid-sale; sometimes more than once within the space of an hour. So i'm always careful to check of any difference in the final price in my cart before and after i hit the place order button.
Will this also deal with the rounding error Cypherfox mentioned? I've seen this ever since the changeover to Magento. How on earth did this get into actual production code that actual paying customers (i.e. us) get exposed to? Was the code written on a Pentium or something...?
I had that happen with a really big, big cart.
The price was the same even on the PayPal page when I hit submit.
Then there was the "engaged, please wait" sign - and then I ended up at Daz on the "my order" page with a HUGE amount of money.
That was scary!
I am thankful that Daz customer support is great, I wrote at once and got an answer really fast (due to time differences the next day).
I was willing to give everything in my cart back, but this time I wanted the money back to my Paypal account, because it was just too much to use as store credit.
They just refunded the difference to Paypal and honored the sale price - that was nice!
Just got this one. Opening the cart again and doing a new checkout fixed it. Looks like it was the RevUp discount that wasn't subtracted the first time.
Receipt also looks a bit odd though the total is correct.