Why did my DE Binah Item, Order Number, everything disappear last week?

Sera

vijayasimhabr said:

Folks,

Update. Customer support has added the items back to my account. It's all good and sovled.

Did they explain why it was removed? 

Jason Galterio

To toss in my two cents...

I have purchased items missing from my DIM as well. I have a ticket open since the start of May that is still open. Support just can't figure out what is wrong.

vijayasimhabr

@certaintree38

Not really. I did not ask, so, may be, that is why no explanation was offered.

Items are restored and I closed the ticket at that.

vijayasimhabr

Jason Galterio said:

To toss in my two cents...

I have purchased items missing from my DIM as well. I have a ticket open since the start of May that is still open. Support just can't figure out what is wrong.

In my case, the message related to the items being offered to me (screenshot) was enough to restore my items.

James_H

I have been gifted DE Binah. Am I supposed to do something to keep her?

Sera

I would recommend logging out and then logging back in. My understanding is that it's an incentive to log in and visit the store. Maybe logging in all over again will trigger something. But if it disappears, please let us know so we can have more data.