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"Error Proccessing This Request"

diogenes1071diogenes1071 Posts: 5
in The Commons

I've seen this all over the help forums, and most of the responses indicate that there's nothing to do but wait for the help ticket to go through.But this case seems to be a little different. I tried to check out yesterday morning with my credit card, and the transaction terminated when I got the message "There was an error processing your request" popped up at the top of my screen. I made sure to look this up before I tried again, and from what I gather it might have saved multiple charges on my card. However, unlike anything I have read, I tested the store by emptying my cart and buying a freebie, and even that won't go through now. It seems the store is completely bricked for me, and this is highly frustrating because I've had no incident on here for years. Is there anything I can do in the meantime besides waiting it out?

Comments

  • scorpioscorpio Posts: 8,533

    Try posting here 

    https://www.daz3d.com/forums/discussion/474281/new-2021-sales-thread-report-issues-here-there-s-always-another-sale#latest

  • ChoholeChohole Posts: 33,604

    diogenes1071 said:

    I've seen this all over the help forums, and most of the responses indicate that there's nothing to do but wait for the help ticket to go through.But this case seems to be a little different. I tried to check out yesterday morning with my credit card, and the transaction terminated when I got the message "There was an error processing your request" popped up at the top of my screen. I made sure to look this up before I tried again, and from what I gather it might have saved multiple charges on my card. However, unlike anything I have read, I tested the store by emptying my cart and buying a freebie, and even that won't go through now. It seems the store is completely bricked for me, and this is highly frustrating because I've had no incident on here for years. Is there anything I can do in the meantime besides waiting it out?

    This can really only be answered by Daz, not anyone on the forums.   You will need to file a ticket, or if you have already done so,  then wait for the result of that.

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