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Gift Cards not being discounted

Drogo NazhurDrogo Nazhur Posts: 1,275
edited December 2020 in The Commons

When I log in, I see a banner that my loyality discount now applies to Gift Card PLUS an extra 10% off -- see attached image. But when I add a Gift Card to my cart and go to check out, the full amount is still being charged? Am I reading the banner wrong or Is this a glitch that needs to be fixed?

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Post edited by Drogo Nazhur on

Comments

  • watchdog79watchdog79 Posts: 1,026

    Well, I think you may want to check the actual conditions on the page, not just the headlines.

    Zeddicuss Stack-Up Sale

    Buy any 2 Zeddicuss Items to get an EXTRA 10% OFF* them
    PLUS 10% OFF* a Gift Card & an EXTRA 10% OFF* Featured Artist Stores and Debut New Releases

    Buy any 3+ Zeddicuss Items to get an EXTRA 20% OFF* them
    PLUS an EXTRA 10% OFF* a Gift Card along with your Loyalty Discount 30% OFF & an EXTRA 20% OFF* Featured Artist Stores and Debut New Releases

  • scorpioscorpio Posts: 8,533

    Drogo Nazhur said:

    When I log in, I see a banner that my loyality discount now applies to Gift Card PLUS an extra 10% off -- see attached image. But when I add a Gift Card to my cart and go to check out, the full amount is still being charged? Am I reading the banner wrong or Is this a glitch that needs to be fixed?

    Unfortunately it seems its another confusing contradictory sale, that says you get a discount on something only to then excludes that item from the discount. 

  • scorpioscorpio Posts: 8,533

    Drogo Nazhur said:

    When I log in, I see a banner that my loyality discount now applies to Gift Card PLUS an extra 10% off -- see attached image. But when I add a Gift Card to my cart and go to check out, the full amount is still being charged? Am I reading the banner wrong or Is this a glitch that needs to be fixed?

    Unfortunately it seems its another confusing contradictory sale, that says you get a discount on something only to then excludes that item from the discount. 

  • watchdog79watchdog79 Posts: 1,026
    edited December 2020

    Hmmm, I put two random products by Zeddicus into my card, followed by a gift card. The gift card is at 10% off. I think the Zeddicus sale actually is working. The loyalty discount is NOT.

    There actually seems to be a problem with the loyalty discount, rather than the Zeddicus sale, but there is a problem nonetheless.

    Post edited by watchdog79 on
  • LeanaLeana Posts: 12,898

    watchdog79 said:

    Hmmm, I put two random products by Zeddicus into my card, followed by a gift card. The gift card is at 10% off. I think the Zeddicus sale actually is working. The loyalty discount is NOT.

    There actually seems to be a problem with the loyalty discount, rather than the Zeddicus sale, but there is a problem nonetheless.

    Loyalty discount applies to Gift Cards only with 3 Zeddicus items.

  • LeanaLeana Posts: 12,898
    edited December 2020
    Double post
    Post edited by Leana on
  • DripDrip Posts: 1,249

    Worked perfectly fine and as advertised for me:

    Added THREE Zeddicus items to the cart (this doesn't have to include the new Z Excercise Studio, I used 3 older Zeddicus products which I'd had on my wishlist for ages)
    Added a giftcard.
    Giftcard was 37% off as advertised (discounts are *always* multiplative here, never additive, so 10% discount + 30% discount works out as 100% - (0.90 * 0.70) * 100% = 100% - 63% = 37%)

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