Disappointment..

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Comments

  • RCDescheneRCDeschene Posts: 2,669
    edited July 2012

    Because they need to re-add the ones we lost first BEFORE they proceed with the plans to add more.


    I don't mean to sound snarky, but this is why you might want to get in the habit of looking at the site update announcement.

    That doesn't sound snarky, but it does belie an acceptance of an unreasonable standard of service.

    There's 49 pages to that thread. I think the point wasn't about wanting new features, those are entirely the delusions of DAZ. The old features that worked fine for us haven't been fixed in 10 weeks.

    Chrome? Just like the message boards, why fix something that isn't broken? Firefox has never been glitchy, or given me any problems. If the message board doesn't work for Firefox and does for Chrome, it's the message boards fault (and the geniuses that put it in place) not my browser choice..

    That's not the one I'm talking about, THIS is the one you'll want to keep your eyes on.


    As for the browser incompatibility, perfectly understandable. Fortunately, Cyberfox was very kind to provide a Greasemonkey script that help clean up some of the functions here on both the main site and the forums. You should try it out. I certainly did on my Firefox Nightly and it works quite nicely. :)

    Post edited by RCDeschene on
  • s l fs l f Posts: 147
    edited December 1969

    DanaTA, I wasn't suggesting that you were belittling it, and if they hadn't trashed the useful forums, I'd have a decent smiley here to show my good nature without having to leave the page or allow some stupid pop-up.

    I'm well aware of Department Of Transportation regulations. In my previous job, I was a driver-sales person, meaning I was legally allowed 14 hours a day on the clock, as long as no more than 50% of them were driving. The sad fact is, the drive time meeter only runs when the truck is in gear, and on many trucks doesn't work at all. Likewise, in most jobs like that one, it's common practice to come in and do paperwork and the like for an hour or two before clocking in, and to clock out after 14 hours, job done or not.

    It's disgusting, and my accident shows how dangerous, but it's also a fact of life. As I've said, I have three kids. A mortgage and a van payment on top of that are enough to make me work as long as it takes to make the money. I have no formal education because my Asperger's Syndrome made it too difficult. So it's been school of hard knocks all the way. I'm 38 and I've put in enough hours working to be pushing 50.

    Yesterday I was telling my wife about the freebie sample page I'm putting together to advertise the Paper Miniatures packages I'll be putting out in another month, and my mother-in-law (who lives in my house and is retired) interrupted to ask when I would get a paycheck for that. When I started to answer she cut me off with another snide comment, and my wife defended her. It was then that it hit me; they have no understanding of what it is to be creative, so they don't appreciate how important it is to me. Worse, they'd rather I was driving 80 hours a week than be at home doing art.

    And that's where it all swirled into a terrible reailzation. 20 years ago I told the girl I thought I'd marry, the one that inspired me to do poetry, that I'd write a book some day and dedicate it to her. Three months later she was killed when her car stalled on the freeway... by a truck driver who fell asleep at the wheel.

    Did I write a fricken' book? NO! I became the guy who killed the woman I loved!

    No, you didn't become the guy who killed the woman you loved! - You just ended up in a similar type of job.

    I'm sorry that you have people around you in RL who don't understand what it's like to be creative - I can empathise as I'm in the same situation myself. Just don't end up like me and let them browbeat you out of your expressions of your creativity.

  • MADMANMIKEMADMANMIKE Posts: 390
    edited July 2012

    That's not the one I'm talking about, THIS is the one you'll want to keep your eyes on.


    As for the browser incompatibility, perfectly understandable. Fortunately, Cyberfox was very kind to provide a Greasemonkey script that help clean up some of the functions here on both the main site and the forums. You should try it out. I certainly did on my Firefox Nightly and it works quite nicely. :)

    Aha! That explains everything!

    As the company grew we continued to add capabilities to the code base, until it was not able to handle the changes and enhancement the Marketing team needed. We simply spent more time keeping the store alive, than adding the much needed enhancements and features to make the customer experience better.

    Marketing team. nothing more need be said.

    Post edited by MADMANMIKE on
  • MADMANMIKEMADMANMIKE Posts: 390
    edited December 1969

    s l f said:

    No, you didn't become the guy who killed the woman you loved! - You just ended up in a similar type of job.

    I'm sorry that you have people around you in RL who don't understand what it's like to be creative - I can empathise as I'm in the same situation myself. Just don't end up like me and let them browbeat you out of your expressions of your creativity.

    No, I did become that guy. I'm sure he was just trying to get the job done. I'm sure he saw no choice but to keep driving when he should have stopped. And I'd wager it's a safe bet that he probably didn't grow up hoping and dreaming that he'd be a driver of any kind.

    Me? I absolutely HATE driving. But, like so many other things (thanks to being Autistic), I'm really good at it. And we seem to live in a world where most people aren't really good at very many things, so everyone assumes that if you are really good at it, it must be what you should be doing.

    I have a box with eleven RPG supplements that I've contributed art to, and a couple of those some writing. There's no money in either that I can see, unfortunately. That might not be the case with these mini packages (I'll get a substantial percentage off every one that sells), but until they're out there's no way to know how well they might sell.

    Sorry you've had your creativity crushed. It blows. When I was working I spent more of my little free-time than I should have on art, but for me it's like breathing, not a choice, has to be done.

  • DanaTADanaTA Posts: 9,557
    edited December 1969


    That's not the one I'm talking about, THIS is the one you'll want to keep your eyes on.


    As for the browser incompatibility, perfectly understandable. Fortunately, Cyberfox was very kind to provide a Greasemonkey script that help clean up some of the functions here on both the main site and the forums. You should try it out. I certainly did on my Firefox Nightly and it works quite nicely. :)


    I have checked in on that thread every now and then...considering 10 weeks have passed, it seems a little bit too little. As for the script, I have it and love it...however...the site should be made to work correctly, and at a minimum as it used to, for everyone , by the programmers that are working on it, not by someone kindly donating free time and talent to make a bandage. I'm glad to have that script, but I'd much rather see DAZ3D make their own site to be what it should be.


    Dana

  • CypherFOXCypherFOX Posts: 3,214
    edited December 1969

    Greetings,

    ssgbryan said:

    That's not the one I'm talking about, THIS is the one you'll want to keep your eyes on.

    At fixing 1 item a week, the site might be fixed by the time we reach the heat death of the universe.

    I feel fairly confident that Magento's code base times the number of bugs per line times the number of bugs introduced on average while fixing any one bug is at least slightly below 52x10^100...


    Although I'll concede that the disrepair the site finds itself in suggests a tendency towards entropic dissolution...


    -- Morgan

  • DWGDWG Posts: 768
    edited July 2012

    I'm afraid I'll get released for work, go back for a few weeks, and then get fired because I move too slow. That will free up workers comp and leave me with nothing...


    I've been through this kind of thing myself, and advised others facing it. Obviously the laws are different between the US and the UK, but the general principles should carry over.

    The most important thing is to get everything in writing, if you can't get it in writing, write it down yourself as soon as possible after the relevant discussion, where possible arrange to have a witness present.

    If you're in a union, contact them for help, if you aren't, consider joining. Most local union reps don't have the necessary background in disability issues, so make sure they contact someone who does at regional or national level.

    Check to see where there are any advice lines who can talk you through your legal situation and whether you have any coverage from things like the Americans With Disability Act. It's extremely likely you'll end up knowing more about your legal situation than the relevant company employees, I ended up having to explain the basics of our Disability Discrimination Act to our head of Occupational Health, who was utterly clueless as to what my rights and her obligations were (and this wasn't a small company).

    Try to persuade either the doctor or the company's occupational health people (if they have them) to recommend a phased return to work, it'll give you better control of the situation if you aren't thrown in at the deep end being asked to do 40 hour weeks when you haven't worked in months. Assume any doctor employed by the company does not have your best interests at heart, and be prepared to challenge his opinion - I actually forced my company to disregard two separate medical reports, one from their internal guy, one they'd commissioned, because I could demonstrate that they were ignoring evidence from the specialists who were actually treating me.

    Don't be confrontational, but don't let them walk all over you. Make it clear that you want to continue working, but the moment that seems under threat, make it clear that you have researched your rights, and won't simply back down if pushed. Be prepared to deploy the d-word - discrimination - when it becomes necessary.
    Post edited by DWG on
  • DWGDWG Posts: 768
    edited December 1969

    You know, I've always loathed the term 'drinking the koolaid', but that's what comes to mind whenever I see someone post this. The message board system that was here before showed no signs of instability, and was the same as a dozen other sites I frequent that have no issues.

    I don't know what new features they wanted to add to the store, but I don't see any that impress me, and the loss of the features I enjoyed (both on the boards and the store) have tainted my interactions with DAZ.

    I've managed obsolescent, but mission critical, software, and you wouldn't necessarily see the problems from the user perspective, but that doesn't mean the guys behind the scenes aren't living in fear of the next 'unrelated' change to the system bringing the whole house of cards crashing down around their ears. Our users were specialist software engineers, but a lot of the time the only people aware of major issues were me and the computer services guy who managed our disk-space. Actually updating the software always filled us with terror that some unforeseen issue was going to bite us, and I ultimately recommended the same solution DAZ went for - migrate to an industry-standard platform, and don't customize it like we had the existing one.

  • DWGDWG Posts: 768
    edited July 2012

    DanaTA said:
    The "duct tape and bailing wire" was a result of bad programming practice and poor forward looking planning of the feature sets.

    I've seen 'duct tape and bailing wire' even in software that's been subject to formal design, formal review and formal testing at every stage of its development, all you need is for the software to be in service long enough and face enough customer demanded changes. In our case it really didn't help that the backbone it was built on was produced by a company that wasn't even in the software business any more and our installation was the largest they had ever had, by an order of magnitude; that's the kind of thing that can leave you with no option but ugly kludges to cover eventualities no one had conceived a decade before, because doing nothing may not be an option.

    For that matter I even broke a compiler validated for safety critical work because our project required a situation no one had ever anticipated (50 'and elses' in a case statement IIRC, the compiler fell over when you got to 32). You can plan ahead as much as you like, but someone will always be able to come up with a contingency you never considered - the users have the designers outnumbered!

    Post edited by DWG on
  • JohnDelaquioxJohnDelaquiox Posts: 1,127
    edited July 2012

    Yeah I am sorry to hear about your accident and hope you continue to recover well and yeah get your own doctors and attorneys.

    I don't think any one is happy with the new site. Not The Forums mods because they have to deal with the amount of negativity thrown their way, not the daz tech support team because they too are still having trouble finding there way around the new site. not the Daz consumer base because of the new site being in such a pour state.

    In the entire time the new site has been up the only thing that they have fixed that I can see and it was fixed recently is bringing back the Artist stores.

    We were suppose to get better documentation on the new products and a way better and faster version of studio and I have seen none of that yet.

    The new site looks almost exactly like the old one, its missing some key features that the old one had, Its full of problems. SO I really don't get why the site was changed. Was it to make our time spent here a bad and prove that no matter how bad it gets here people will still buy at this store, maybe.

    This post will most likely be removed so what ever I don't care anymore.

    Post edited by JohnDelaquiox on
  • DanaTADanaTA Posts: 9,557
    edited December 1969

    DWG said:
    DanaTA said:
    The "duct tape and bailing wire" was a result of bad programming practice and poor forward looking planning of the feature sets.

    I've seen 'duct tape and bailing wire' even in software that's been subject to formal design, formal review and formal testing at every stage of its development, all you need is for the software to be in service long enough and face enough customer demanded changes. In our case it really didn't help that the backbone it was built on was produced by a company that wasn't even in the software business any more and our installation was the largest they had ever had, by an order of magnitude; that's the kind of thing that can leave you with no option but ugly kludges to cover eventualities no one had conceived a decade before, because doing nothing may not be an option.

    For that matter I even broke a compiler validated for safety critical work because our project required a situation no one had ever anticipated (50 'and elses' in a case statement IIRC, the compiler fell over when you got to 32). You can plan ahead as much as you like, but someone will always be able to come up with a contingency you never considered - the users have the designers outnumbered!


    Unfortunately, this time they already knew about all the features that the users wanted, and already relied upon with the old software. The new software obviously didn't support much of the old feature set at all. Knowing this, they went with it anyway. And now, they've already been banging at it for ten weeks, undoubtedly adding a myriad of custom code...exactly what they said they didn't want to do anymore! So, this is better than the old site how? I'd say, no way...and even if it is, it won't be for long. We've already seen things that were OK suddenly not be OK, which is obviously a result of the "fixes" they've put in. At this rate, it will probably be no better, and perhaps worse, than the old code within six months! I certainly hope it doesn't take six months to get it all working properly, at least how it worked before the change. I don't know if they can survive that long.


    Dana

  • MADMANMIKEMADMANMIKE Posts: 390
    edited December 1969

    lol
    .
    I had this great point I was going to make about how businesses never realize where their failure begins because the people responsible for the biggest mistakes are usually high up enough to be able to blame the underlings who enact their foolish plans, but when I went to log back in (YET AGAIN), I clicked the Log In link and it instead to me to my Account page.
    .
    In essence, I was logged into the store, but not the message boards... I had to log out of the store and relog in to post this. Good thing I don't use a public connection, anyone could use my store account.. of course they wouldn't be able to post here...:long:
    .
    I've never been one to use smileys, but their being in a pop up makes them even less attractive...
    .
    And now I'm getting pretty fed up with not being able to properly express myself by leaving an empty line between my paragraphs/points...

  • DanaTADanaTA Posts: 9,557
    edited December 1969

    lol
    ...In essence, I was logged into the store, but not the message boards... I had to log out of the store and relog in to post this. Good thing I don't use a public connection, anyone could use my store account.. of course they wouldn't be able to post here...:long:



    Another issue that has been here pretty much the whole ten weeks. At least it doesn't show you another user's name anymore! :roll:


    Dana

  • ManStanManStan Posts: 0
    edited December 1969

    Skipped a lot of this.

    But for me for the last year DAZ has become synonymous with disappoint. About the only thing DAZ has done lately with out issues, is released content at a price I can't afford for a figure I don't use. One good thing, DAZ has saved me some money this year.

    Been there on the workman's comp too. I have arthritis, hard griping or repeated gripping is excruciating. I went on workman's comp and after a couple of weeks my employer called me offering me work. They thought since I turned it down they were off the hook for workman's, problem was they offered me the job back that had screwed my hands up to begin with and they knew damn good and well I couldn't do. Workman's comp wasn't impressed.

  • MADMANMIKEMADMANMIKE Posts: 390
    edited December 1969

    DanaTA said:
    lol
    ...In essence, I was logged into the store, but not the message boards... I had to log out of the store and relog in to post this. Good thing I don't use a public connection, anyone could use my store account.. of course they wouldn't be able to post here...:long:

    Another issue that has been here pretty much the whole ten weeks. At least it doesn't show you another user's name anymore! :roll:


    Dana

    That's the very first time that's happened to me..

    Skipped a lot of this.

    But for me for the last year DAZ has become synonymous with disappoint. About the only thing DAZ has done lately with out issues, is released content at a price I can't afford for a figure I don't use. One good thing, DAZ has saved me some money this year.

    Been there on the workman's comp too. I have arthritis, hard griping or repeated gripping is excruciating. I went on workman's comp and after a couple of weeks my employer called me offering me work. They thought since I turned it down they were off the hook for workman's, problem was they offered me the job back that had screwed my hands up to begin with and they knew damn good and well I couldn't do. Workman's comp wasn't impressed.

    There is no other job for them to offer me. My boss owns about 14 delivery routes, and the job is deliver the packages. Driving, lifting, carrying, and moving fast; that's the only job they have. I could have gone back to work on light duty 11 weeks ago if there were a light duty job.

    Technically, I can drive, lift, and carry, but the moving fast is the problem (not to mention Stamina, which is what caused the accident in the first place). With Arthritis in my big toe, and the carbon-fiber shoe insert that I've been prescribed, there will always be a limp and no moving fast. I can do about 2.5mph on the treadmill with effort, but my route was on a lake with driveways that averaged 30 to 45 degrees; that's just too steep for me anymore.

    -Mike

  • Eric WaltersEric Walters Posts: 0
    edited December 1969

    Hi Mike

    Really sorry to read you were injured!! I wish you the best.
    And I agree with you btw! I found the old forums a wonderful place and was involved in quite a few threads with you. Never a problem with ordering or downloading either.
    The current mess is unfortunate for us- AND Daz.

    "Things are often more golden in our memories than they were in reality."


    -- Morgan


    You can say that all you like, but I never had any of those problems. I was never logged out (as I am all the time now), my downloads always worked fine, never had a problem making or processing a purchase, and the search always worked (unlike now; when I put my name in to search the topics I participate in, THIS thread doesn't come up...).

    Of course, I've always used Firefox on a Mac, so I rarely have any troubles anywhere I go... until this fiasco...

  • MADMANMIKEMADMANMIKE Posts: 390
    edited December 1969

    Congratulations DAZ, your marketing department has succeeded in turning you into Renderosity, but without the great freebies section.. The amount of junk mail so-called "sale" flyers coming to my email is now on par with all the store flyers from Rendo.

    I guess it makes sense to up the mailings, since they've turned us off of the forums with this hideous setup....

  • TaozTaoz Posts: 4,809
    edited December 1969

    The site may have been great and perfectly functional to us, the consumers. but keep it so was literally a 24 hour job for the site team to manage and keep stable. DAZ wanted to make improvements and add more features to enhance customer experience. This new "out of the box" site has these forums and because of that, the two departments are very close together.
    .

    The forum just seem like an unfinished piece of software, with different features missing or malfunctioning (for example, I noticed yesterday that when you send a message in the PM section there's no copy in the Sent box). I've installed and been running several forums of different other types, all of them have been fully functional by default.

  • DanaTADanaTA Posts: 9,557
    edited December 1969

    Taozen said:
    The site may have been great and perfectly functional to us, the consumers. but keep it so was literally a 24 hour job for the site team to manage and keep stable. DAZ wanted to make improvements and add more features to enhance customer experience. This new "out of the box" site has these forums and because of that, the two departments are very close together.
    .

    The forum just seem like an unfinished piece of software, with different features missing or malfunctioning (for example, I noticed yesterday that when you send a message in the PM section there's no copy in the Sent box). I've installed and been running several forums of different other types, all of them have been fully functional by default.


    You sent a PM yesterday? I tried to reply to one today, and when I clicked send, I got an error "One or more of the recipients is invalid." I even tried to clear it and choose it from their list of usernames...same error.


    As for the copy in the sent box, there is a checkbox just above the send button that you have to check to save a copy. I think this should be a default checked...many people either don't notice it or forget to check it.


    Dana

  • TaozTaoz Posts: 4,809
    edited December 1969

    DanaTA said:

    You sent a PM yesterday? I tried to reply to one today, and when I clicked send, I got an error "One or more of the recipients is invalid." I even tried to clear it and choose it from their list of usernames...same error.


    As for the copy in the sent box, there is a checkbox just above the send button that you have to check to save a copy. I think this should be a default checked...many people either don't notice it or forget to check it.


    Dana


    Actually mine was also a reply to another PM.


    And you're right - didn't see that checkbox. And I agree, it should be checked be default.

  • DanaTADanaTA Posts: 9,557
    edited December 1969

    A lot of things should be, but aren't. We're coming up on 11 weeks tomorrow!


    Dana

  • TaozTaoz Posts: 4,809
    edited December 1969

    I think that if they fixed the things that was fast and easy to fix first, the list of problems and the number of complaints would be reduced faster.

  • DanaTADanaTA Posts: 9,557
    edited December 1969

    Yeah. But I have a feeling that some of the bigger things may break some of the little things when they are fixed. I'm just really not impressed with this software. I would never suggest it to anyone!


    Dana

  • MADMANMIKEMADMANMIKE Posts: 390
    edited December 1969

    So I've got a new computer and am struggling to tweak everything to my liking.. I had forgotten how ugly the boards are here because someone turned me on to GreaseMonkey and I was able to color it..

    So I searched for GreaseMonkey on the forums here and this thread came up, but it's not the thread with the link I need..

    I've reread all of this and am curious how everyone feels about the boards now a year later.. For me the site is more stable, but I still have the 'must log out of store to log into forums' problem..

    And on the personal side, the doctor determined I could not go back to work in my previous field and should get vocational training on August 3rd; Work comp changed reps on me again a couple of weeks later and made me wait until October 29th to get a "Vocational Rehabilitation Evaluation". They then made me wait until December 24th to notify me that they wanted to settle and the hearing would be on March 8th.

    Again they changed reps on me in this time.. I had to reschedule my final one year follow up with the Doctor because of financial issues (it takes Work Comp upwards of six weeks to reimburse for travel expenses and the doctor is over 100 miles away), and it was a good thing, because they stopped paying me the day I did see the doctor.. My appointment was originally scheduled for December 8th but had to be moved off to February 1st, so I managed to get almost two more months of pay before I was staring down the barrel of destitution..

    Fortunately we got our tax return and were able to compensate with that (and my wife's bonus from work) until the hearing.. which Work Comp didn't show up for! In late January I received a notice that the hearing had been canceled, and on the same day a separate notice that it wasn't canceled but rather moved to a different venue. Because the two notices came separately, the insurance company was able to claim they only received the cancelation and not send representation..

    So I had to wait until April 18th for my hearing. When it came the lawyer and the Judge kept telling me that I didn't have to settle, that I had the right to go before a judge and jury to state my case for a larger settlement (The offer on the table was the bare minimum required by the state for my 18% total body disability and did not include anything for the vocational training I need). I had to point out to them the difference between choices and viable options. I needed the money a month earlier and could not afford to go without it another day.

    So the lawyer tacked on an additional 20% (leaving me with about one tenth of what I should have gotten) and I washed my hands of the whole thing. The Judge explained that up until 2005 the laws in Missouri were in favor of the employee, and after they were in favor of the employer and the insurance company.

    I've found a job that pays one third of what I made before and will have to (reluctantly) file for disability to make up the difference. Meanwhile I'm looking into going to college for the first time in my life at 39 years old. The job is great though, I'm an adult chaperone for young adults who cannot completely take care of themselves; I've got two Aspies and a full autistic and we have a good time playing video games, watching TV and talking about how hard it is to deal with Neurotypicals (I have Asperger's Syndrome myself so I get them better than the others).

    If I could just find a copy of Photoshop that would work for me I'd be set.. My CS2 won't load on this new computer...

  • DanaTADanaTA Posts: 9,557
    edited December 1969

    Well, coming up quickly on one year! (the 16th) Is it better? Yes. Is it good? Still remains to be seen.

    Sorry to hear about all your troubles, Mike. I hope you can get things going for you in your favor. It's sad that the laws have been changed to favor big business and insurance companies. Guess who has more money to lobby with? It's not you or me!

    Dana

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