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Product Library missing purchases from Nov 1, 2022 (pre-upgrade)

vonHobovonHobo Posts: 1,711
in The Commons

I purchased about 6 products in two separate orders very early in the day on Nov 1, 2022 (yesterday).

I was able to install the purchased products with DIM.

However, after the DAZ Store upgrade completed later during the day, I noticed that the purchases do not appear in the Product Library of the website.

They appear on the Orders page of the website, but are missing from the Product Library.

Just thought I would point this out as a possible issue.

Comments

  • TaozTaoz Posts: 10,249

    I'm seeing the same, no products purchased on Nov 1 listed, the last ones are from Oct 31. 

  • Jason GalterioJason Galterio Posts: 2,562

    Same. I opened a ticket but expected it was more than just myself.

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,813

    I believe this is a known thing, but will report again.

  • sweet-talkin-melissa_26d96ec23csweet-talkin-melissa_26d96ec23c Posts: 33

    I have the same issue but mine is everything from 10/31

  • NorthOf45NorthOf45 Posts: 5,690

    I noticed that my last weeks' purchases are all mixed together, not in purchase date order, so maybe they are somewhere else in the list? Try filtering on the name of one of the products you recently bought.

  • vonHobovonHobo Posts: 1,711
    NorthOf45 said:

    I noticed that my last weeks' purchases are all mixed together, not in purchase date order, so maybe they are somewhere else in the list? Try filtering on the name of one of the products you recently bought.

    I did search for the products in the filter box and they are not there.

    But I did notice the same thing you did, with the order they are displayed being mixed together.

    I think they are aware of this issue and will fix it hopefully. 

  • Blank_CanvasBlank_Canvas Posts: 41

    "from Nov 1, 2022"? Did you voluntarily travel back to 2020 in your time machine? I'd think 2020 would be Time Locked as "too dangerous" to visit.

    P.S. I've noticed my purchases are not grouping up properly, too. Hopefully DAZ tech will get it all straightened out.

  • vonHobovonHobo Posts: 1,711
    Blank_Canvas said:

    "from Nov 1, 2022"? Did you voluntarily travel back to 2020 in your time machine? I'd think 2020 would be Time Locked as "too dangerous" to visit.

    P.S. I've noticed my purchases are not grouping up properly, too. Hopefully DAZ tech will get it all straightened out.

    OMG. I just noticed that. LOL

    Thanks. :)

     

     

  • FenixPhoenixFenixPhoenix Posts: 3,181
    This is happening to me as well but with the order i made on the 31st of October. None of the items are in my product library, so i cannot download them. I already submitted a ticket 5 days ago. Since i got no response or acknowledgement of the issue via the ticket, i resubmitted earlier today. Hopefully it will be fixed soon.
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