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Elora smart content problem

Erik HeyninckErik Heyninck Posts: 158
in The Commons

Yesterday I purchased the Elora for Genesis 8 Female character .
As usual, I downloaded withthe Install manager.

On opening Studio, the character did not appear in the list (smart content). I went looking, and it is installed and I can open it from there.

Today I noticed that, in Smart Content, the Elora character is still not there. But if I load another character, it suddenly appears. When I delete the open character, Elora once again disappears from the list.

I guess this must be a kind of bug, so I wanted to inform the DAZ people about this.
Not a problem for me really, but it might well be for smart content users.

Comments

  • felisfelis Posts: 5,967

    If you consider it a bug you should notify Daz through a ticket.

  • Richard HaseltineRichard Haseltine Posts: 108,667

    You need to report this via a support ticket - I suspect it means that the compatbility is not set correctly on the Character preset.

  • Erik HeyninckErik Heyninck Posts: 158

    I filled in a ticket, and then had to face Captchas...

    Solve it yourselves. I am a paying customer and I mentioned the problem.
    I have no time for that nonsense.

     

  • Richard HaseltineRichard Haseltine Posts: 108,667

    If you are facing captchas then click the Sign In link at top-right of the ZenDesk (ticket) page - the log in doesn't seem to carry over.

  • The Inner CircleThe Inner Circle Posts: 234
    edited May 2020

    Allow me to solve this for you.

    Elora is set as a preset -> character nstead of an actor/character.

    Go to the product in content library.

    With the product name highlighted right click and select edit metadata.

    There will be 2 tabs across the top - product and assets. Click on the assets tab.

    In the list of assets you will see Elora.duf - left click on to highlight it.

    Below you will see details of that file,

    Under type you will see preset -> character is set,

    Hit the drop down and change that to actor -> character. Hit accept. You will be prompted to update the metadata files. Say yes.** If you are not comfortable doing this please wait for the update from Daz Support **

    Once saved Elora will now take her rightful place in Smart Content under real world/females.

    I hope this helps. From what I can see this is Kooki99's first asset released here at Daz - apart from this minor hiccup looks like a promising start. Just curious why no makeup or eye color options were offered - not that we have a shortage of those.

    By the way Richard this is the 2nd one I have seen recently set that way - had the same issue with Mousso's Antonella HD for Genesis 8 Female.

    David

    Post edited by The Inner Circle on
  • kooki99frkooki99fr Posts: 16

    Hi there !

    I'm sorry I missed this post, Richard. I would've reply earlier.
    Thank you for your feedback, and thank you David for your answer and cheers :)

    You have to know that the metadata part is done by DAZ, we only provide the asset/files but I'll check on future products

    Kooki99

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