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So, what's this pending status on my downloads

mathias7212mathias7212 Posts: 55
edited December 1969 in The Commons

As far as I can tell the money has left my bank and the order status is Complete.
Every other order I have placed have been instantly processed.

Is this normal or something I should worry about?

Comments

  • VI KnightVI Knight Posts: 0
    edited December 1969

    It sometimes happens on random orders. You will need to go into your Itemized order history and reset the downloads for the products on the order. That will change the status and activate the download.

  • mathias7212mathias7212 Posts: 55
    edited December 1969

    Upon closer inspection the downloads are not only pending, but also doubled
    in the download list (not the order itself, just the downloads).

  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    You will need to write to Sales Support via the helpdesk. It happens sometimes when there is a payment glitch, only support can fix it for you.

  • mathias7212mathias7212 Posts: 55
    edited December 1969

    VI Knight said:
    It sometimes happens on random orders. You will need to go into your Itemized order history and reset the downloads for the products on the order. That will change the status and activate the download.

    Thanks! I'll try that.

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