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Anyone at home@daz?

SDevSDev Posts: 158
in The Commons

Hi Daz-Team, 

I've bought a gift card for myself, the code hasn't landed in my inbox, please have a look on your gift card system. I don't know if anyone looks for the open ticket I've opened two days ago, would be nice to have the problem fixed soon to use my gift card.

Cheers, Peter

Comments

  • scorpioscorpio Posts: 8,533
    SDev said:

    Hi Daz-Team, 

    I've bought a gift card for myself, the code hasn't landed in my inbox, please have a look on your gift card system. I don't know if anyone looks for the open ticket I've opened two days ago, would be nice to have the problem fixed soon to use my gift card.

    Cheers, Peter

    I don't think the staff have been at work over the holiday period and as far as I'm aware the major problems with the site has put them way behind, I heard the delay was up to 10 days, so unfortunately you may well not get a resolution for a week or so.

  • FishtalesFishtales Posts: 6,219

    @SDev

    Did you check your spam box?

  • Cris PalominoCris Palomino Posts: 12,646
    SDev said:

    Hi Daz-Team, 

    I've bought a gift card for myself, the code hasn't landed in my inbox, please have a look on your gift card system. I don't know if anyone looks for the open ticket I've opened two days ago, would be nice to have the problem fixed soon to use my gift card.

    Cheers, Peter

    Also, keep in mind that these forums are peer-to-peer and thus Daz is highly unlikely to see this thread. With such big sales and the holidays betwixt, there is probably a high incidence of tickets at the moment.

  • Midnight_storiesMidnight_stories Posts: 4,112

    I put a ticket in a week ago and the said it would be a while before they get to it, so best you get that ticket in ASAP !

  • SDevSDev Posts: 158

    @Fishtales

    yep, as usual. But this is not the problem, all other mails are here, even the automatic response from their helpdesk. I know exactly what happened, btw, it is a tech problem. 

  • Cris PalominoCris Palomino Posts: 12,646
    scorpio said:
    SDev said:

    Hi Daz-Team, 

    I've bought a gift card for myself, the code hasn't landed in my inbox, please have a look on your gift card system. I don't know if anyone looks for the open ticket I've opened two days ago, would be nice to have the problem fixed soon to use my gift card.

    Cheers, Peter

    I don't think the staff have been at work over the holiday period and as far as I'm aware the major problems with the site has put them way behind, I heard the delay was up to 10 days, so unfortunately you may well not get a resolution for a week or so.

    We aren't sure what the backlog is - they had managed to get pretty much caught up from the PA/PC months as far as we are aware but may well be delayed a bit with the countdown sale and now some days off for Christmas.

     

  • TaozTaoz Posts: 10,287

    They should make an option for sending a copy of the gift card code to the purchasers account, can't be that difficult. 

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