???? A ton of free stuff today. ???? NOT!!!
gerterasmus
Posts: 287
in The Commons
Loaded my cart with all the free stuff in the store this morning and when I went to check out, with my loyalty discount, I was met with a grand total of $71.09. Now, I don't know about the good ol' US of A, but in good ol' South Africa, if something is marked a certain price and at the cash register it gets scanned and has a higher price, you get it for the price it was marked at. See attached screenshots with time and date.
Screenshot_20191220_101406696_System UI.jpg
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Screenshot_20191220_101422885_System UI.jpg
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Screenshot_20191220_101437517_System UI.jpg
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Comments
Those products were never free, it is just that at the start of the day, as the store changes over to the offers for the new day, then all the new releases show as free for 15 minutes or so. I don't know why that it is, but it has been doing that for a while now.
Other option is to pull the store down at midnight DAZ time for "daily maintenace maintenance"
I see and hear an angry mob with pitchforks and torches!
edit: Spelling..
It would make more sense if they did because thus stupid "unstable hour" does nothing but generate complaints. It isn't like they make any sales during the period because those in the know avoid it, and those that don't end up miffed, like the OP. Many of us are getting sick to death of this stupid cart software coupled with CloudFlare and the age it takes to spread updates.
the number of times this comes up I don't know why they don't have a get ready for today's sales intermediary splash screen
Totally agree. However there is little to be done about it from a customer viewpoint. I've been forced to accept that the DAZ store is glitchy and I've been told that it is very hard to fix, which is why I have chosen to stop using it. I eventually pick up items on a +80% sell for a couple of bucks, and, thankfully, some free items I feel I can use, that's pretty much it.
...hence why I don't shop here anymore...
But in all fairness, DAZ customer support and the 30 days money back policy are two areas where I have never had any problems.
Those blink sales were a bit glitchy. For me #4 was over long before the banner for it was removed. In fact, #5 had started. But as long as DAZ is happy to make excuses, and as long as loyal hoards will accept it, nothing will change. All other sites I shop at do not have this issue, so no excuse is valid.
theres a couple of complaints posted on the better business bureau about these cart glitches.
As has been said, almost everyone who uses the forums regularly knows about the way the store will flash through a series of setting up figures before it settles down to the proper price.
You have been asked not to try using the checkout at the time the store is changing over to the next set of new products etc, but there is always someone who wants to catch a last minute bargain, or thinks that the interim unavailable prices at store change are for real and tries to get an unexpected freebie.
Daz has been offering some great sales prices, The PAs are providing you with lots of Christmas Gifts, please do try and work with us instead of aganst us while we are trying our best to keep the forums etc running smoothly.
Oh and BTW nowhere is there any mention of "A ton of free stuff today" what it does say is " Tons of $2.99" which is a wee bit different.
given so few apparently read and participate on the forums
maybe they need some other protocol in place
Maybe what we all need, maybe what is missing in the Daz Store, is the soundtrack which you get in real life stores.
Here's an idea. Instead of posting in anger, post a link to one of your favourite christmas songs, lets see if we can get some christmas spirit hoing
I cannot link my favourite by Kevin Bloody Wilson
My point exactly.
I have never seen it in the forums, and no-one has asked me not to try using the checkout.
It was just an expression.
But, for people who don't spend all their time in the forums and don't know about this "glitch" issue, it still is misleading and false advertising.
As I already said, there is no readily available documentation explaining this. Unless there's a legal disclaimer at the top of the Shop page, or somewhere very visible, people are legally entitled to the price shown.
I don't want to cause trouble or just want free stuff (unless it's the next male pro-bundle ;) ), I just want to point out that there is a (massive) flaw in your system and something needs to be done about it.
https://www.youtube.com/watch?v=WSUFzC6_fp8
Actually the fix is a lot easier than one might think. They could stop using that craptastic Magento. Urgh.
Laurie
Of course, replacing your whole store software is just so easy...
Of course it's not :). But it's done all the time. Apparently the ecommerce software has some, er.....flaws.
What it is entails is setting the new software up on another portion of the site, testing and testing it, then switching it over when it's ready. It can all be done in a day if done right (the switching over part, that is). I've seen it done not-so-right too.
Laurie
Well ther a couple that are ToS friendly for you Aussies
I don't think it is fair to expect every customer to be aware of the store software issues. Many don't even use the forum. It would be better to take the store offline during the transition period or for the store to post a disclaimer.
Since the "100% discount / Free" values must be stored in some variables they could probably just change it to "0% / Prices are Updating", or whatever relevant, during the shift. I doubt that will be very difficult to do (but with Magento, you never know).
I should probably just post a ton of Christmas carols here but ...
tippy toeing in ...
1. it is quite likely that CS would come back with some form of 'nice try' ...
but me being me ... IF you have also a screen grab of your shopping cart showing prices of zero ... [might help, might not]
2. put in a very polite CS ticket including all those images showing the items as free
and very politely wait ... they are apparently rather busy these days ... and just maybe who knows, worse case scenario they say 'nice try' ... best case, congrats.
The last couple of years we've had a nice Christmas Eve display of somekind of funky clouds which truly did bear some resemblance to a sleigh with smaller ones ahead pulling it [use some imagination] AND a "rainbow" star with it.
Utah time about midnight is store changing pages time. Not a good time to be shopping until pages settle down, some surprizes don't happen until the CC is charged. The company does rectify the matter but still. So if items are 'free', nothing else in the cart and rush it through and hope for the best lol .... normally they snag of course.
This is the "excuse and accept" attitude I was mentioning earlier. Where business is concerned, it is NOT a valid way to do things.
As for the "a ton of free stuff", being confronted with a sales page on which 8 or 10 items are -100% FREE seems to be advertising exactly that, and that is what the OP is referring to. It does not require a banner or other statement.
We realise that this issue is highly frustrating, we are sure that Daz is no happier about it since it both disrupts the store for an extended period and frustrates those of you whoe encounter it. However, as Leana indicated, swtching (or modifying) store sofware is extremely hard, and likely to introduce issues and disruptions of its own. We do apologise for the situation, and we are very sorry that we can't offer any conrete help.
I have vivid memories of how long the entire store was offline when Magento was originally installed. And of how much longer we had to wait until the catastrophic failure of the installation was even partially stable and useable. I don't want that to happen again, but at the same time I prefer to believe there has to be a better store system that can handle the scale of DAZ's business.
To be clear- this IS NOT directed at the original poster. I'm speaking in general terms. It's always funny to me that people don't bitch about all the glitches that gets them products for 80 to 90 percent off OR MORE. They're more than happy to scoop up glitches and stay quiet, but then turn around and complain when that same store system doesn't work in their favor.
I do feel bad for folks not on the forums. Who do they converse with to see where the good deals are? If a price is what it's supposed to be? Wow, can't even imagine buying like that.