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Purchased FaceGen Artist Pro ..... No download link

Smart9682Smart9682 Posts: 4
in Technical Help (nuts n bolts)

Hello.

 

Im purchased Facegen Artist Pro via the website last night and was told it's a manual download, no problem  

However when you click download it takes me to my product library to facegen but there is no download link.

Soooo what do I do?  thanks

Comments

  • Richard HaseltineRichard Haseltine Posts: 97,196

    Please open a support ticket https://www.daz3d.com/help/help-contact-us

  • Smart9682Smart9682 Posts: 4
    Hello. I have done and just had a message back saying that they are too busy to answer right now.
  • Smart9682Smart9682 Posts: 4

    Tried multiple support tickets all say "too busy cannot help"  Had to open up a paypal dispute in the end. What a rubbish service. Won't be spending my money here again.

  • Catherine3678abCatherine3678ab Posts: 8,023

    Flooding CS with multiple tickets on the same topic doesn't help anything. Tickets are normally answered in the order in which they are received and yes there is a bit of a wait due to the high volume of tickets {normal during large sales and over holidays}.

    Possibly if you clear the browser cache, sign in again and check the Product Library, maybe the link will be there now. A few products require scrolling down to near the bottom to see the download links.

     

  • Smart9682Smart9682 Posts: 4

    Unfortunately Catherine it's not there. It states the download link and serial code will be in my account (download via product library) and it's blank. Tried the support tickets, tweeting them and nothing.  Yes I get hoidays are a busy time but I run my own business which involves warehouses, stock, everyday there is something to do. I still manage to answer questions and I dont have a dedicated team.

    It's pretty clear that there is also no staff on here either since my issue has been sitting there.

    I love Daz Software but their support is non existantant clearly. (Oh and they have a dedicated support center and still are unable to reply)

  • Richard HaseltineRichard Haseltine Posts: 97,196
    Smart9682 said:

    Tried multiple support tickets all say "too busy cannot help"  Had to open up a paypal dispute in the end. What a rubbish service. Won't be spending my money here again.

    I suspect they say that due to the high volume of tickets currently it will take longer than usual to reply, not that they are too busy to help.

  • Catherine3678abCatherine3678ab Posts: 8,023

    I have NO idea if this has anything to do with the matter regarding the FaceGen links but FaceGen updated again very recently so maybe the company is waiting for new material.

     

  • LindseyLindsey Posts: 1,985

    Doesn't appear to be an isolated case.  I just checked and my product library for Facegen Artist Pro and download links are missing too.  

    ProductLibrary.JPG
    1366 x 897 - 468K
  • DAZ_Steve_2154153DAZ_Steve_2154153 Posts: 565

    Looking into this now.  Thanks for letting us know!

  • aspiringartistaspiringartist Posts: 4

    Hello

    I have just purcharsed FaceGen Artist Pro and there is no download link, please help!

    facegendownloadpage.jpg
    1920 x 923 - 237K
  • Richard HaseltineRichard Haseltine Posts: 97,196
    marcinradomski said:

    Hello

    I have just purcharsed FaceGen Artist Pro and there is no download link, please help!

    Have you tried opening Install Manager? If it's not there please open a support ticket.

  • aspiringartistaspiringartist Posts: 4

    I have installed the Install Manager, searched for FaceGen and it is not there. Also no serial key or Facegen Artist Pro entry is present in the serial keys tab in my account. I have submitted the support ticket and I'll wait some time.

  • OmnifluxOmniflux Posts: 363

    I previously opened a ticket and support replied that this is a known issue and they are looking into it. Seeing as this thread was started over 11 months ago...I guess lots of patience is expected :)

  • Abstract SoulAbstract Soul Posts: 159

    Just bougth Facegen pro and also have this same problem, no download links and it doesnt appear on the install manager, did this ever got resolved?

  • OmnifluxOmniflux Posts: 363

    At least part of this has been resolved, you can now download it.

    From the product page

    • This product must be downloaded from the Product Library
    • The required serial number will be added to your account upon purchase

    If you are logged in, this should take you there: https://www.daz3d.com/downloader/customer/files#prod_37429

    My serial number is not showing up in the serial numbers section of my account, however when you run the installer, it says

     * Your serial number is in your purchase email and your receipt.

    I did not receive an email or receipt for this purchase, however you may have.

    I have not yet opened a support ticket to get my serial number.

  • delectro_9f6dc82a97delectro_9f6dc82a97 Posts: 76

    A year later and it's happening again - with Facegen Pro again. Download finally appeared, no serial # anywhere.

    I do have a support ticket open since Saturday, pointing out both the download and serial # problems.

    Yes, I'm trying to be patient, but it's funny that this is a recurrent problem.

  • Catherine3678abCatherine3678ab Posts: 8,023

    Well for what it's worth Facegen Pro from their website recently launched an update. So that might be why there's something of a timelag happening ;-)

  • delectro_9f6dc82a97delectro_9f6dc82a97 Posts: 76

    Updates are nice! Particularly when you can use the program :)

     

  • Richard HaseltineRichard Haseltine Posts: 97,196

    Do you haev serial numbers now? I'm told this should be fixed.

  • OmnifluxOmniflux Posts: 363

    Mine shows up now

  • Smart9682Smart9682 Posts: 4

    I'm the original poster in here. Still never got to the bottom of it. No download link, no serial, nothing. 

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