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Gift Card Questions

duckbombduckbomb Posts: 585
in The Commons

Ok, now I'm trying the gift card thing but I'm running into two problems, one of which I know is my fault.

So, the first card I purchased was for a total of 200$, and I had it sent to my work email (also the email address of my account).  Because it was deemed "risky" by the server it was blocked, so I never received it.  I opened a helpdesk ticket to have it sent somewhere else, but I see that they aren't open over the weekend and I really don't want to miss this catchup sale.

SO, I decided to do another for 50$, and I had it sent to my Gmail address.  It showed up, but now when I enter it (or click on the code link) I get the "wrong gift card number" error, and no other info.


Do I have to open a ticket for this, or does it take some time to "activate" or something?  I'm a little frustrated, because I tied up 250 bucks for really no reason, and now I can't access it...  any thoughts?  Should I open that second ticket, or just wait?

 

Again, thanks as always for helping such a knob like me lol

Comments

  • duckbombduckbomb Posts: 585

    Ok, I even tried changing my email on my account to my gmail one, and no dice.  This sucks.

  • AtiAti Posts: 9,188

    Check your store credit balance, the $50 may already be there. There is no feedback when you successfully redeem the gift card, so you are likely to try again, and a second attempt will give you an error, since it's already been redeemed.

  • duckbombduckbomb Posts: 585
    Ati said:

    Check your store credit balance, the $50 may already be there. There is no feedback when you successfully redeem the gift card, so you are likely to try again, and a second attempt will give you an error, since it's already been redeemed.

    Ah yep!  You are exactly right!  So, both of these are user error!  Ok, I didn't realize credit was the same as gift card, since there's a check balance button.

     

    I guess that for the other one I'll just have to wait.  I better change my account back so I don't confuse them.  I know it's not their fault, but I do hope they will allow me to re-send that email, it would suck to have just lost that money.

    thanks for the help!!!

  • AtiAti Posts: 9,188

    They can see that it was not claimed, and the support here is great, so I'm sure it will be sorted out soon. You don't have to worry. :)

  • duckbombduckbomb Posts: 585

    Oh awesome!  I feel relieved.  Thank you!

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