DIM Download failing [SOLVED]
marble
Posts: 7,500
I normally install my purchases using DIM but today it just won't work. The download fails - it got to 20% after an hour and then failed, and ever since it fails immediately. I can usually download even large files very quickly as I have fast fibre at home. I've tried other download sites which are fine and then I tried a manual download of the DAZ purchase - that worked fine. As this is a tutorial, I don't mind that it hasn't been through the DIM install but I assume that DIM doesn't know about my manual download and will keep the product in my "Ready to Download" queue.
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Comments
...had that happening a lot myself recently. Check where you normally have the download files sent as you might be running out of space like I did.
I discovered after the last update, that all my download and install setting were deleted. Apparently there was some issue where each of the last three updates didn't put the account.ini, the download.ini and the manifest JSON foleiles where they were supposed to go. so each new update I was unable to sign in, and it acted like it was a totally new install instead of an update. Hence it was using it's standard default locations (I have a small C: drive that is just for boot and application purposes so I can maintain enough overhead for running various programmes). My content library and install backup folders are on my D: Library drive. To make a long an frustrating story short I finally was able to figure out where the misplaced files were supposed to go and then had to reset all my download and install preferences. Since doing that downloading and installing have returned to normal again, for now. Crossing my fingers though that when the next update comes through it doesn't mess everything up on me again, though now I know exactly what to do.
I really wish we had the option to say "no" to a DIM update as the old version I had before all of this started ran perfectly fine and trouble free.
Only a couple of weeks ago I upgraded my C: Drive because of space issues - I went from a 120GB SSD to a 500GB SSD so I should be ok there. My content library is also on my D: drive but that is a 2 TB and has more than half of that still available. I have just tried the DIM download again and again it is failing. I think I'll stay away from store temptations until they sort out DIM or I could go back to manual installs because that's how I install all my Rendo purchases.
..again Check the space on your C:Drive and then the downloads folder in C:/users/public/publicdocuments/Daz3D/installmanger and hover the cursor over the "downloads" folder, that will pop up an info balloon telling you how much space it is taking up.
I still had around 40 GB on C: and downloads kept crashing . Once I transferred all the download backups to the downloads folder is D where they should have gone (long story that had to do with the issues I experienced with the DIM updated deleting mysettings), I freed up over 72 GB and the failures stopped (I keep backups of all downloads as I often edit textures in Gimp so I if I screw up like overwrite an existing texture file or something gets corrupted, I can simply uninstall and reinstall a fresh clean version rather than have to download it again).
I don't think you read my previous post where I explained that I have upgraded my C: drive. I have 360GB of free space on the C: drive.
Nevertheless, I don't download to the C: Drive anyway. I have set up DIM to download to my D: drive and that has more than 1TB of free space.
Working OK here and fast, the drive I download to (F:) has about 17 GB left.
...is that drive partitioned?
That could be a manifest issue instead. Check the manifest folder at the same location and see if your latest download shows up. Mine was empty (and I was getting error warnings in the log file) until I found where to put one the install .ini file that was misplaced after the last update which in turn put the Manifest JSON file where it belonged.
...yes I did find it a bit odd as 40 GB should have been more sufficient to cover the downloads I was doing. unless I was trying download everything in my content catalogue. When I moved the the 72 GB of download backups to the D: drive and was still experiencing download failures, I checked the log file to discover the errors related to the manifest location. As I mentioned, once I finally figured out how to fix that, everything has been running smoothly. Ran a number of downloads last night with no hitch.
Here's my DIM log stating my available resources:
+++++++++++++++ Install Manager 1.2.0.52 starting +++++++++++++++++
OS bits: 64
Platform bits: 64
Qt Version: 4.8.7
Locale: en_US
Running on Windows 10, Build 9200, No Service Pack Installed
Physical Memory:
Total: 31.8 GB (34201071616)
Avail: 25.0 GB (26944524288)
Virtual Memory:
Total: 127.9 TB (140737488224256)
Avail: 127.9 TB (140732949889024)
Current Memory Usage: 21%
Current DateTime:
Loc: Thu Oct 31 11:37:07 2019
UTC: Wed Oct 30 22:37:07 2019
Application Data:
Location = C:/Users/xxx/AppData/Roaming/DAZ 3D/InstallManager
Disk Total: 464.9 GB (499184037888)
Disk Avail: 362.8 GB (389583151104)
Reading dzInstall.ini
Current Download Path:
Location = D:/xxx/Documents/DAZ 3D/InstallManager/Downloads
Disk Total: 1.8 TB (2000397791232)
Disk Avail: 1.0 TB (1161790881792)
Current Content Install Path:
Location = D:/xxx/Documents/DAZ 3D/Studio/My Library/DIM Content
Disk Total: 1.8 TB (2000397791232)
Disk Avail: 1.0 TB (1161790881792)
Current 64-bit Software Install Path:
Location = C:/Program Files
Disk Total: 464.9 GB (499184037888)
Disk Avail: 362.8 GB (389583151104)
Current 32-bit Software Install Path:
Location = C:/Program Files (x86)
Disk Total: 464.9 GB (499184037888)
Disk Avail: 362.8 GB (389583151104)
Very odd. As I was posting the above I switched back to the DIM window to find that the download had started at last and is now proceeding at a good rate. Must have been a server problem but it is fine now.
...it's happening again, There should be no reason, as after I spent all that time tracking down what was causing the error several days ago, everything was running fine. Tonight, I just about everything I attempt to download ends up failing again. I checked my settings and they are all correct while the log file seems inconclusive as it just says "network error" even though I have a strong connection (hardwired, not Wi-Fi) to the Net which I checked.
If this is a server issue they may need to seriously think about beefing their system up as this has been happening with increased frequency as of late. This would be a real pain for someone downloading their full catalogue after a drive crash like I experienced last year.
I don't know if they use a third party service to provide file storage and network services but I have often thought that I get problems while people in the USA don't. I'm in New Zealand but I did try a VPN connection to the USA and it still failed so maybe my global distribution theory is wrong.
...yeah, as I mentioned in the DIM sticky, I've only noticed this occurring over the last couple months, pretty about when the new DIM tools UI was released.
I'm in Europe and rarely have any problems. Also working fine right now.
Strong connection is you to the point at which you access the Internet, it says nothing about other aspects of the connection or the route from you to a specific location on the net.
...so it's between my ISP and Daz. Interesting because Utah is only two states over. from Oregon. One would think the connection would be stable as a the rock of Gibraltar considering Taoz in Europe isn't having any issues (and no doubt that signal is being bounced off a satellite or two).
No, it's actually submarine fibre-optic cables. Sattelites can't handle the huge amount of data that's being transmitted and the connection is also less reliable than cable.
https://www.dubber.net/thought-leadership/submarine-cables-connect-worlds-internet/
https://www.submarinecablemap.com/
...didn't think they still used submarine cables anymore.
Still having the failures occur with annoying frequency. Been downloading just one item at a time and that doesn't seem to help either. It has been taking around four to five attempts per product to finally get it to download completely. In viewing the log file, it keeps reporting "network error" and "connection closed" but again connectivity status shows no interruption in the connection between my provider and my system (or I would receive a warning if a poor or intermittent connection).
I feel I've done all I can on my part and have no idea why it's still happening with such frequency unless it is the connection between Daz (and/or whichever service the use) and my provider.
Have you tried a download from any other site? Not a Daz site. Just a test download. Try downloading a video or something. That will prove your connection is fine.
..yes, I've downloaded images, PDFs, as well as freebie zips from Rendo, ShareCG and Wilmap's Digital Designs with no issues at all, just occurs with the DIM.
As a test I just direct downloaded a 117 MB zip file from my Daz Product Library and it came through perfectly. It has to be something to do with the Install Manager.
Which Windows version are you using?
The product library and Install Manager downloads are not the same process, or even route, as far as I am aware - and of course they are different applications on your system, which may be a factor in how they are monitored by the system and security software. Clearly there isn't a general issue with DIM or there would be far more posts along these lines.
This changed earlier this year, previously manual downloads and DIM downloads went through separate servers. Those servers were being overloaded and downloads were getting very slow so we redesigned the system to use a globally distributed CDN to speed up downloads for popular files and let that extra bandwidth be used for the files not popular enough to be cached. Now both the manual downloads and the DIM downloads (and the Daz Connect downloads) all run through that same CDN so we can keep up with the increasing demand from our expanding customer base.
...7 Pro.
...if something on my system is affecting what is coming through the CDN, then both the direct manual download and DIM should be similarly affected and apparently they aren't. As I mentioned in the past, I have been running with the same setup for years, same AV software, same OS, same system maintenance utilities, and never had issues with the DIM sign on or downloading until a couple months ago.
I would hope the AV has been updating itself. In any event, the issues are not widespread (for the most part - there have been a couple of spells where issuse have been experienced across the board) so it is almost certainly somethign specific to your system or connection, although it is of course possible that a change in the newer version of DIM is part of that.
...that is what I have been trying to get at as this never occurred until the update previous to the latest one. That is when my sign in got scragged as it must have attempted to update but failed putting the account .ini and manifest .ini/JSON files in the wrong locations and never completing the update, leaving me with a broken version of the DIM I was using at the time. Once I initially fixed what I felt was was wrong, the update went through, but acted as if it was a fresh install, substituting the default settings for the ones I had. I didn't realise this until I saw content had installed to C: instead my D: drive. This was also the where the tools UI was changed from previous versions. The next (current) update did the same thing again.
I also noticed that if I ran CCleaner, did a disk cleanup, or even just cleared browser cache/cookies in Chrome, my sign in would break and I would have to first copy the .ini file back to the account .ini folder to get it to open then manually re-enter the sign in information, and tick the "remember me" box again. This never, ever, occurred with the older version of the Install Manager.
Well, if running CCleaner triggers the issue then that does indicate that it is at leastr partly at fault - and given the apparent popularity of that tool I would think it is not doing that on all systems. It does sound as if something (a utility, system error, folder settings) is interferring with the process of writing to the .ini file.
...however as I mentioned previously, I've been using the free version of CCleaner for years and it never conflicted with the Install Manager. I even uninstalled CC from my system to test that theory and the DIM still experienced the sign on failure, the most recent of which occurred after I simply cleared cookies and cache in Chrome (which should not have affected the DIM as it runs independent of the browser).