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where can I see the reason why IM's installation of a product failed?

chromchrom Posts: 261
in The Commons

Hi,

where can I see the reason why IM's installation of a product failed?
& what is to do?

currently:
Iray Super Shaders Manga Emotions 2of2

1 of 2 is installed.


in the past it was products and still is:
Roundabout Underpass
Stranded Whiskers for Genesis 8 Male(s)

Comments

  • NorthOf45NorthOf45 Posts: 5,896

    There is a log file you can access from the DIM Settings popup, bottom left corner. Installation errors are logged, but can be a little cryptic sometimes.

  • chromchrom Posts: 261

    Thank you, I found it.

    All errors are "Could not extract file ...". Does it mean the zips are corrupt?

  • NorthOf45NorthOf45 Posts: 5,896

    Could be, that sometimes happens on download. Right-click on the product entry in DIM and select "Show Package Files..." to, well, show the files in the package. If it's valid, it would have the expected list, otherwise it would be blank, but still might not indicate a problem. Do a test on the archive to see if it detects any errors. You'll need to re-download and try again, in any case.

  • chromchrom Posts: 261

    Thanks, I could fix all 3 installations :)

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