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Product missing icons and failed install...maybe?

Griffin AvidGriffin Avid Posts: 3,831
edited October 2019 in Technical Help (nuts n bolts)

So this happens from time to time. I get a product that..used to work...no longer working and it loses its icons/thumbnails.

I uninstalled and re-installed and the problem persists.

This is the screen shot.

 

And this is the error from the log file.

Capture_Daz_Broken Content.PNG
603 x 819 - 243K
Capture_Log File.PNG
1271 x 196 - 22K
Post edited by Griffin Avid on

Comments

  • Griffin AvidGriffin Avid Posts: 3,831

    Apparently, there's a syntax error of some kind.

    Where and what fixes that?

    What's the plan B?

  • Richard HaseltineRichard Haseltine Posts: 108,934

    The files are not decrypting as they should. What soemtiems works is

    1. Uninstall
    2. Go offline
    3. Find the product in the products list in the Content Library
    4. Right-click on the container and select Delete
    5. Go on-line again to refresh the metadata
    6. Reinstall

    I would try closing DS after step 4, but I'm not sure it's necessary.

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