Cannot download Leda HD for Genesis 8 Female
stephenschoon
Posts: 361
Just purchased Mousso's latest lovely only to find I cannot download her.
DIM says 'download failed'
And if I try to download from my item list I get 'can't find the file at https://cloudload.daz3d.com/zipFiles/64263/IM00064263-01_LedaHDforGenesis8Female.jar?';
Best Wishes and a speedy fix.
Steve.
Yes, I would open a ticket but Utah doesn't wake up for 7 hours.
Post edited by stephenschoon on
This discussion has been closed.
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Comments
Same here....
I tried several times, but always got 'download failed'.
Me too. I can't download it and it won't even work on Daz istall manager. I reported it to sales.
Sadly in the same boat here - the connect offline file will download though.
David
Have reported this
Here is a quick render of Leda once I got her installed by Daz Connect. Will still install via DIm once her download is fixed.
David
My download link is not working either. I put in a support ticket.
Just to update the timestamps on the thread - also having this problem.
TD
24 hours later and still unable to download Leda...
Steve.
Well we're into the weekend now, will possibly have to wait until Monday or so.
You could try downloadign from within DS, after logging in through the Connect menu. That seemed to work for me (though I haven't had time to load the character).
I downloaded from within DS and I could load Leda with the basic skin and start an IRay render.
I did not try anything else like eye color etc.
So, for the impatient ones: this seems to work.
Haven't got all that set up, I have been doing "manual downloads" only. So we practice patience ;-)
OK, so it's a day later and still not resolution. It's not about being impatient, it's about customer service. Fixing a download link is not difficult. The fact that it isn't fixed means that no one is actually trying to fix it, and that is worse than the error, in the first place. Customer facing issues should be a priority, especially when it's affecting the customers that are actually paying them.
Same here. Can't download and tried using the Connect menu, but no luck...
OK, we wills end a follow up email - QA had tried fixing this yesterday but it sounds as if the issue goes deeper. I can't, of course, promise further action over the weekend - as noted above, Connect does work if you want the content to play with in the meantime (if you then want to revert to teh DIM version you'd need to uninstall the Connect files).
When you are running a service that people can purchase from 24 hours a day problems like this shouldn't happen and if a problem does occur especially if it's affecting multiple users saying it's the weekend and it will have to wait till Monday is not good enough.
S.
Um, you're about six years late with that complaint :) And that's just how long I've been here! We feel your pain, in other words, and totally, totally agree.
You can add Oso Pixie Dragon for Daz Dragon 3 to this
LOL. You'd think they're selling insulin. Every online vendor sells 24/7, and most niche sites like Daz don't have staff standing by 24/7. If they did, that would drive their costs way up, and we'd probably end up dealing with some call centre type drones who can't help with this sort of thing anyway. And Daz tells us that they don't offer around-the-clock support every time we put in a support ticket. Daz isn't a big company. With full knowledge of that fact, I continue to purchase from Daz, and bought this character on Day 1. She's very nice but she'd only be in the queue with all the others, anyway. I've got other pixels to fry in the meantime.
Really... That's your response to a customer services issue ? I thought you Yanks were supposed to be good with customer service. The item was purchased at 8:30 am BST on Friday, that's still Thursday in Utah so they had all day Friday to fix it, here we are 72 hours later, multiple customers affected and it's still broken. No it's not a life and death situation, the world isn't going to end because of it but if it was you affected you wouldn't like it either, Daz don't need somebody available 24/7 but maybe they do need somebody on call who will look after things like this, I'll bet there's somebody on call for an issue with the web site failing and them not being able to sell anything...
S.
Closing this thread to avoid further uncivil exchanges.
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I sent a follow up email to QA yesterday, I hope the issue can be resolved early next week but obviously they first have to figure out the root cause.