Can't Log in to Daz with persistent Invalid Username and Password

Sagittarian 3D Renderer

My username and password have suddenly became invalid even though I have been using them from the very beginning. I decided to register with the same username and password but all my contents have disappeared. Tried different browsers but the same invalid outcome. I submitted a ticket hoping that I can get explanation the soonest possible time. The funny thing is when I click the forum it allows me to access it but not my account. So here I am able to post my issue in the forum. Has anyone had this issue before? Am I being punished or what?

 

WendyLuvsCatz

If you have Chrome can you check your Autofill settings?

likewise Safari on iPad in password locker I had an issue where a stupid typo in my email address stuffed it up yet I could still sign in to the forum but not do a support ticket

Sagittarian 3D Renderer

Wendy_Carrara said:

If you have Chrome can you check your Autofill settings?

likewise Safari on iPad in password locker I had an issue where a stupid typo in my email address stuffed it up yet I could still sign in to the forum but not do a support ticket

I actually typed it manually and it still says invalid username and password (chrome, safari, and explorer). It seems like my account was locked for some reason. What do you think? I had a transaction dispute a week ago because I was overcharged but I was the one aggravated back then not Daz. It feels like I am being punished for their mistake!

WendyLuvsCatz

I doubt that is the reason 

I would still check the autofill settings on your browsers as they “correct” stuff

JonnyRay

I would try to submit a support ticket to Daz. Although our forum admins are great, this sounds like something the backoffice needs to resolve.

https://helpdaz.zendesk.com/hc/en-us/requests/new

Sagittarian 3D Renderer

Wendy_Carrara said:

I doubt that is the reason 

I would still check the autofill settings on your browsers as they “correct” stuff

I checked it and it is correct. Any other suggestion? Thanks

Sagittarian 3D Renderer

JonnyRay said:

I would try to submit a support ticket to Daz. Although our forum admins are great, this sounds like something the backoffice needs to resolve.

https://helpdaz.zendesk.com/hc/en-us/requests/new

I did, thanks. I am venting out and possibly getting some ideas on how to fix this, because the answer to my ticket may take awhile. I am surely going to miss the sales.

Sagittarian 3D Renderer

My suspicion is correct! I received a note that they locked my account. They want me to contact my bank to correct their mistake of overcharging me! Totally lame after all the money I gave them. If I don't fix this, then my account will be locked for good. I am responsible for thier mistake.