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long wait times for store refunds?

MistaraMistara Posts: 38,675
in The Commons

put in a ticket a few days ago.

bought without reading the DIM warning first. https://www.daz3d.com/content-package-assist

only noticed when saw there no down/load for it. 

didn't realize there was any DIM only things still

Comments

  • MJ007MJ007 Posts: 1,716

    Not for me.  Put in a ticket Saturday, it was resolved yesterday.  Given this was a holiday weekend, i think this was a reasonable turnaround.
    I also put in a somewhat different ticket the same day and that is still open.  I think in that case, my request is prolly unusual and they arent sure how to handle it.

    -MJ
     

  • scorpioscorpio Posts: 8,533
    MJ007 said:

    Not for me.  Put in a ticket Saturday, it was resolved yesterday.  Given this was a holiday weekend, i think this was a reasonable turnaround.
    I also put in a somewhat different ticket the same day and that is still open.  I think in that case, my request is prolly unusual and they arent sure how to handle it.

    -MJ
     

    I'm like Mystarra put a ticket in on Friday not got a resolve yet. To be honest I'm rather put out that you have had a resolution before me.

  • jestmartjestmart Posts: 4,449

    Perhaps you are confusing DIM (DAZ Install Manager) with Connect (the installer in Studio).  Plug-ins often need to place files in Studio's application folders so that is why DIM is required.

  • WendyLuvsCatzWendyLuvsCatz Posts: 40,415

    You can actually use DIM offline as you may have guessed buying this tool but can see your frustration if you cannot download the very facility you need for creating zips to use in DIM this way, maybe put in a ticket explaining why you want it

  • MistaraMistara Posts: 38,675

    mebbe they lost my tix, i'll send another one

  • MistaraMistara Posts: 38,675

    Stilll waiting. They no longer honoring redunds?  Been 6 days

  • AlmightyQUESTAlmightyQUEST Posts: 2,006
    If you go to the automated email you receive when you open a ticket and follow the link, does it show your ticket as still being open, or closed? If open, you can add a note asking for a status update. If closed, it should give you an option to reopen it and let them know you didn't hear back and haven't gotten a refund.
  • MistaraMistara Posts: 38,675

    thanks.

  • LenioTGLenioTG Posts: 2,118

    One time I waited a week with no response...it was because they never received the ticket. You have to login again in the support section!

    They're pretty fast usually, never more than 2 days.

  • barbultbarbult Posts: 26,425

    Did you check your store credit balance to see if it has been adjusted to apply the refund? Maybe their email response didn't get to you. Go to My Account and select Store Credit. Look at the Balance History to see if there is a recent positive entry in the amount of your requested refund.

  • SpottedKittySpottedKitty Posts: 7,232

    Note that the most recent "upgrade" to the ticket system a few years back has made it less obvious how to get at and review your ticket history — clicks in unobvious places and light grey text on white. I've complained about it, others have complained about it, nothing's been changed.  <headdesk>

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