Install manager installed 0 bytes

tomgetomge Posts: 19

I recently bought Darkwald for Carrara and Install manager thinks it installed it but says zero bytes for the installed size. The installer is several MB. I am assuming I don't have something configured correctly in install manager, but I don't know what. Any ideas?

Comments

  • fixmypcmikefixmypcmike Posts: 19,565
    edited December 1969

    If you right-click on the entry in Install Manager and choose "Show Installed Files", are the files actually where it says they are (assuming it says something was installed)?

  • tomgetomge Posts: 19
    edited December 1969

    It does show files, for example the first one is:
    •/Scenes/Darkwald/HF_Darkwald.car
    But searching my computer for the file named HF_Darkwald.car finds nothing and I don't find it with that relative path from any of my install directories or any Carrara application install directories (still have some old versions installed)

  • fixmypcmikefixmypcmike Posts: 19,565
    edited December 1969

    I would uninstall with DIM and delete the package and redownload, and if it's still bad submit a support ticket. I don't have that particular product so I can't check if it's working for me.

  • LindseyLindsey Posts: 1,985
    edited December 1969

    It should have installed Darkwald into the Carrara application folder you have defined in the DIM settings>Application tab.

    My Darkwald content installed to: C:\Program Files\DAZ 3D\Carrara8.5\Scenes\Darkwald

  • tomgetomge Posts: 19
    edited December 1969

    Tried the uninstall and re-download; no success. Ticket #154743 entered. I'll try to remember to follow up if I find anything out, presumably I could try to un-zip and install by hand...

  • fixmypcmikefixmypcmike Posts: 19,565
    edited December 1969

    At least that would tell you if there's something wrong with the zip.

  • tomgetomge Posts: 19
    edited December 1969

    The zip seems to unpack fine by hand and I ran this quick render to test. No word yet on the ticket, but I have a work around...

    DarkwalsTestSmall.jpg
    400 x 540 - 90K
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